AT&T Merlin II Feature Module 2 User Manual
Basic touch-tone and rotary telephones
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- System manual (242 pages) ,
- Data communications manual (86 pages) ,
- Installation ans getting started manual (77 pages)
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Summary of Contents for AT&T Merlin II Feature Module 2
- Page 1 AT&T ® MERLIN COMMUNICATIONS SYSTEM Feature Module 2 User’s Guide: Basic Touch-Tone and Rotary Telephones...
- Page 2 Issue 2 ©1988 AT&T All Rights Reserved May, 1988 Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T. To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and include the document number 999-503-140 with your order.
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Page 3: Table Of Contents
Table of Contents Introduction Placing Intercom Calls Dialing Outside Calls Dialing Outside Calls in Systems with Special Features Placing Calls with Speed Dialing Features Answering Calls Paging Co-workers Handling Calls with the Hold and Transfer Features Setting Up a Conference Call Receiving Messages and Reminders Notes... -
Page 4: Introduction
Introduction About This Guide This guide shows how to handle calls and use features of the MERLIN II system. The MERLIN II System Manual provides complete information about system features and equipment. About Your Telephone Touch-Tones You may have either a rotary or a Touch-Tone telephone. You can place, answer, and handle calls on either phone, If you have a Touch-Tone phone, you can send signals to but some optional system features require Touch-Tones. -
Page 5: Placing Intercom Calls
Placing Intercom Calls To place an intercom call: You can call anyone in the MERLIN II system by dialing his or her intercom number. You can call Call 1 Lift your handset. Distribution groups (groups of people, such as sales 2 Dial the intercom number or the Group Call representatives, who answer incoming calls on a round- Distribution code. -
Page 6: Dialing Outside Calls
Dialing Outside Calls System Type There are three types of pooled systems: How you place calls depends on what type of MERLIN II system you’re using. Ask your administrator, then With Button Access check the appropriate box. With Dial Access Outside line representation on this system is: With Automatic Route Selection (ARS) Square... - Page 7 Placing calls in a pooled system with Dial Access: 1 Lift your handset. 2 Dial 9. 3 Dial the appropriate line pool access code. (If you don't have the codes, ask your administrator.) You hear the outside dial tone. 4 Dial the telephone number. Placing calls on a personal line in a pooled system: 1 Lift your handset.
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Page 8: Dialing Outside Calls In Systems With Special Features
Dialing Outside Calls in Systems with Special Features NOTE: If you can’t dial calls after regular business hours, your system may have Night Service with Outward Restriction. If you need to make business calls while Night Service is in effect, see your administrator. Forced Account Code Entry [TT] If your telephone is administered for Forced Account... - Page 9 Privacy [TT] The Privacy feature prevents people who share your To make a private call: lines from joining your conversation. Be sure to 1 Lift the handset deactivate the feature when you don’t need it any You hear a dial tone. longer.
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Page 10: Placing Calls With Speed Dialing Features
Placing Calls with Speed Dialing Features If your administrator has assigned speed dialing features to your telephone, you can use codes for quick dialing of outside calls and for redialing numbers. Personal Speed Dial [TT] Your administrator can assign codes #01 through #21 to: To place a Personal Speed Dial call: Telephone numbers you dial often Get the Personal Speed Dial codes from your... -
Page 11: Last Number Redial
Redialing Numbers [TT] Your MERLIN II system has two features that let you redial a number by just dialing a code on your Touch- Tone telephone, Use these features whenever you get a busy signal or if you need to make several calls to the same number. -
Page 12: Answering Calls
Answering Calls Just lift your handset to answer a call. Forwarding Your Calls [TT] You can use the Call Forwarding/Follow Me feature to To activate Call Forwarding: have all calls that come into your telephone forwarded to 1 Lift your handset and dial *89. another telephone in the system. - Page 13 Answering Calls for Co-workers [TT] You can use the Call Pickup and Group Call Pickup To use Call Pickup: features to answer calls that ring at other people’s 1 Lift your handset. telephones. If you are in a Call Pickup Group, you can 2 Dial *9.
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Page 14: Paging Co-Workers
Paging Co-Workers With the Page features, you can make announcements to individuals or groups of people through your voice terminal. Group Page [TT] If your administrator has set up paging groups, you can To make an announcement to a paging group: make announcements to members of a particular group. -
Page 15: Handling Calls With The Hold And Transfer Features
Handling Calls with Hold and Transfer Features Putting Calls on Hold You use the switchhook to put calls on hold. To put a call on hold, then retrieve it: 1 To put a call on hold, press the switchhook down firmly, then release it (one switchhook flash). -
Page 16: Setting Up A Conference Call
Setting Up a Conference Call You can set up a conference call that includes people in To set up a conference call: and outside the MERLIN II system. 1 With one of the people already on the line, tell the person you’re putting him or her on hold. -
Page 17: Receiving Messages And Reminders
Receiving Messages and Reminders The Message Light [TT] The Message light shows that you have a message. See To turn off your Message light: your attendant for messages. 1 Lift your handset. 2 Dial #54. Reminder Service [TT] You can use this feature to have the system call you at To set a reminder time: the time you specify. -
Page 18: Notes
Notes System Feature Checklist (Check those that apply and fill in any required data.) Dial Access to Line Pools. Codes: Loudspeaker Page. Line Number: Restricted Direct Inward System Access (password Group Call Distribution. Codes: required). Account Code Entry. Account Code: Use this space to record information about your system, such as intercom numbers, outside line codes, and Personal Speed Dial codes.