Page 1 AT&T 999-507-149 MERLIN ® COMMUNICATIONS SYSTEM Feature Module 2 System Manual...
Page 2 ©1988 AT&T Issue 1 All Rights Reserved May, 1988 Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and include the document number 999-507-149 with your order.
Page 3: Table Of Contents
Contents Section 1: Introduction About the MERLIN II Communications System Section 2: Reference Overview MERLIN II System Features Accessory Equipment 2-169 Section Quick Reference Guides Introduction Button Code Administration Procedures Administration Button Codes 3-17 Menu-Driven Administration Procedures 3-21 Voice Terminal Features and Programming Codes 3-38...
Page 4: About The Merlin Ii Communications System
About the MERLIN II Communications System The MERLIN® II Communications System with Feature Module 2 offers features and options available until recently only on much larger systems. You can choose from among more than 100 system wide options and programmable features to customize your system to your specific business needs.
Page 5: Section 2: Reference
Account Number Entry These and the many other features and options available with the MERLIN II system are explained in detail in this manual. About the System Documentation The information in this MERLIN II Communications System Manual is divided WHAT’S IN THIS MANUAL into three sections, as described below.
Page 6 HOW TO USE THE How you use this manual and the user and attendant guides at any particular SYSTEM MANUAL AND time depends on what you want to do, as the following information suggests. GUIDES Making Changes to a Running System? Change the planning forms to reflect the changes you want to make.
Page 7: Overview
Overview This section of the manual provides the information you need to program, administer, and use the many MERLIN II system features and to use the accessory equipment available for the system. The information in this section is divided into two parts: MERLIN II System Features.
Page 8: Merlin Ii System Features
MERLIN II System Features Your MERLIN II system offers features that provide effective telephone service or both a business-wide and a personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system. The system can support the voice terminals (telephones with programmable buttons) listed below as well as any standard Touch-Tone or rotary telephone.
Page 9 the procedure for entering and leaving programming mode depends on the type of voice terminal you are using, be sure that you follow the general programming directions carefully. How To Use Step-by-step procedures are provided for using each feature. General instructions for entering and leaving administration and programming mode appear below.
Page 10 ENTERING AND LEAVING To program a feature at a voice terminal, you label an available button with MODE PROGRAMMING the name of the feature, such as “Last Number Redial, ” or a person’s name, then put the voice terminal into programming mode, as shown below. How you enter and leave programming mode depends on whether the voice terminal is an analog model such as the 5-button, 10-button, 22-button, or 34-button voice terminal or a digital model such as the 7406 and 7406D voice...
Page 11: Account Code Entry
Abbreviated Ringing See “Ringing Options. ” Account Code Entry DESCRIPTION If your system uses the Call Report feature, you can include account numbers in the printed report (see “Call Report”). You can use these account numbers to identify the department, project, or client to whom the call should be charged.
Page 12: Allowed Lists
Allowed Lists When the MERLIN II system is first set up, all voice terminals can be used for DESCRIPTION all types of calls. However, the administrator can restrict selected voice terminals so that people can use them to place only intercom or local calls (see “Call Restriction”...
Page 13 Give Voice Terminals Access to Allowed Lists From the administration menu, touch [More], [Tables], [More], [AllowTo] Dial the list number (0 through 7). Touch [Enter] Touch the Auto Intercom button(s) until the appropriate code shows: Steady green on voice terminal has access to the numbers on the list voice terminal Green doesn‘t have access to the numbers on the list...
Page 14: Attendant Barge-In
4 Touch the Auto Intercom button for each voice terminal whose status you want to change until the correct code is showing. voice terminal can access numbers in the list Green light on Green light off voice terminal cannot access numbers in the list 5 Repeat steps 2 through 4 for each allowed list that you want to assign to voice terminals in your system.
Page 15 2 Dial *25. 3 Program another feature, or leave programming mode. 1 Place a ringing intercom call. HOW TO USE 2 If you hear a busy signal or the person doesn’t answer touch Barge-In. If a call is in progress, the people hear a tone, then you are bridged onto their call, If Do Not Disturb is in effect, the person you are calling hears ringing.
Page 16: Auto Answer-All
4 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial # 203. If you see the message “Wait: System Busy, ” wait for the prompt NOTE: or try this procedure again later. 3 Check the lights next to the Auto Intercom buttons.
Page 17: Auto Answer-Intercom
To program an Auto Answer-All button, label a button that has lights, enter PROGRAMMING programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *75. 3 Program another feature, or leave programming mode. To have a modem or an answering machine answer calls automatically: HOW TO USE 1 Touch Auto Answer-All.
Page 18: Auto Intercom
HOW TO USE To have your Hands-Free Unit go on automatically when you receive intercom calls: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again. The green light next to the button goes off.
Page 19: Automatic Line Selection
Automatic Line Selection You can program the order in which your system makes lines available to you DESCRIPTION for outside calls. For example, if you usually make long distance calls, you might specify a WATS line as the first line in your Automatic Line Selection. Whenever you lift your handset or touch Speakerphone, the system connects you to the WATS line, unless you select another line manually.
Page 20: Automatic Route Selection
Automatic Route Selection The Automatic Route Selection (ARS) feature allows the administrator to DESCRIPTION specify how the system can route toll and local calls to minimize costs for the business. Routing calls efficiently is especially important if the system: Has several different line pools, such as local, WATS, foreign exchange, or tie lines.
Page 21 4 To delete an area code or exchange from the Area Code/Exchange section of a table: a On the Tables screen, touch [ARS-Inp] b Dial the table number (0 through 7) and touch [Enter] c Dial the entry number (00 through 99) and touch [Enter].
Page 22 Dial the entry number (0 through 5) and touch [Enter] Touch Drop. entry This clears out any already there. Perform the appropriate step: Dial a new pool number and touch to enter a new pool [Enter] number, or Touch to insert a blank entry. [Enter] Touch to return to the Tables screen.
Page 23 5 Dial the number (00 through 99) of the entry you want to record in the table. For 6-digit tables, entry 00 is the area code and entries 01 through 99 are exchanges within that area code. For 3-digit tables, all the entries are area codes or exchanges.
Page 24 system how many digits to drop if the user dials an unnecessary toll prefix, area code, or exchange for this type of line pool: 0 = No absorption 1 = Absorb leading 1 2 = Absorb area code 3 = Absorb 1 - area code 4 = Absorb 1 + exchange 5 = Absorb 1 + area code + exchange...
Page 25: Basic Telephones
Basic Telephones On-premises basic Touch-Tone telephones can be connected to station jacks DESCRIPTION on a 12-Basic Telephone (012) Module with Touch-Tone Receivers. People with these basic telephones can use many of the features of the MERLIN II system by using dial codes and switchhook flashes. The information in this entry applies only to basic telephones NOTE: connected to Basic Telephone Modules.
Page 26: Behind-Switch Operation
Ask your administrator whether you can use dial codes to access particular lines or line pools. If so, he or she can give you a list of codes. For more information on using a basic telephone connected to a Basic Telephone Module, see the User’s Guide: Basic Touch-Tone and Rotary Telephones for the MERLIN II Communications System with Feature Module 2.
Page 27 terminals and basic telephones take on the ringing patterns of the host system. Behind-switch operation is a system type, equivalent to square, pooled, CONSIDERATIONS and pooled with Automatic Route Selection. Therefore, a system set for behind-switch operation cannot have line pools and cannot use Automatic Route Selection.
Page 28 With a BIS-34D Console Touch Message. Dial # 202. If the system can be administered, the green light next to Message is steady. When you hear a 2-beep signal to begin, dial 4. Message, After several seconds, the lights next to Adm Pool, Adm Tel, and Speaker begin to /lash.
Page 29 Some features operate differently if a MERLIN II system is behind another HOW TO USE system. Note these differences in the “Considerations” subsection of each feature entry in this section of the manual. For information on how to use the speed dial access button in behind-switch systems, see “ PBX, Centrex, or Custom Calling Features”...
Page 30: Call Coverage
Call Coverage DESCRIPTION The Call Coverage feature allows you to cover calls, including intercom calls, for people in your MERLIN II system, even if their lines do not appear on your voice terminal. You can program Cover buttons for as many a six voice terminals, depending on how many programmable buttons with lights you have available.
Page 31: Call Forwarding And Follow Me
Dial *35 for no ring. The red light next to the button goes off. Dial *36 for delayed ring. The red light next to the line button flashes. Dial *37 for immediate ring. The red light next to the line button goes on steady. 5 Program another feature or leave programming mode.
Page 32 To program a Call Forwarding button, label a button with lights, enter PROGRAMMING programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *33. 3 Program another feature or leave programming mode. Follow the appropriate steps below to activate or cancel Call Forwarding or HOW TO USE Follow Me.
Page 33: Call Park
Call Park DESCRIPTION You can use the Call Park feature to put an outside or intercom call on hold temporarily, that is, to park the call at your own voice terminal. Then another person can pick the call up from any voice terminal in the system. The Call Park feature is especially useful in a pooled system.
Page 34: Call Pickup
Call Pickup DESCRIPTION You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the MERLIN II system. You can access this feature by dialing the Call Pickup code. If you prefer, you can program a general Call Pickup button that you touch instead of dialing the code.
Page 35: Call Pickup Groups
Call Pickup Groups A member of a Call Pickup Group can answer a call that is ringing at any DESCRIPTION other group member’s voice terminal by just dialing a code or touching a button. The group member picking up the call doesn’t need to know the intercom number of the ringing voice terminal.
Page 36: Call Report
PROGRAMMING To program a Call Pickup Group button, label a button, enter programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *32. 3 Program another feature or leave programming mode. HOW TO USE To pick up a call at another group member’s voice terminal: Take the appropriate action: Touch the Call Pickup Group button.
Page 37 Although the system is factory-set to record incoming as well as outgoing calls, the administrator can set the system not to record them. The system is factory-set to record only outgoing calls that last at least 1 minute. However, the system administrator can change that setting for a longer (up to 99 minutes) or shorter (as little as 10 seconds) minimum duration.
Page 38 Touch Enter. To set the current date, dial # 301. Dial two digits for the month (01 through 12). Dial two digits for the day (01 through 31). Dial two digits for the year (00 through 99). For example, if the date is August 24, 1988, dial #301 082488. Check the date shown on the display.
Page 39: Call Restriction
Resetting the Printer with a MERLIN II System Display Console Follow the procedure below if the printer doesn’t form feed automatically and the report heading appears anyplace but at the top of the page. 1 From the administration menu, touch [Options], [Record], [New Page] 2 Touch Conference to return to the administration menu, or leave administration mode.
Page 40 With a MERLIN II System Display Console If a toll prefix is required on all your lines, skip the procedure NOTE: below and go on to “Administering Call Restrictions. ” Identifying Toll Types for Selected Lines 1 From the administration menu, touch [Lines], [TollType] 2 Touch the line buttons until the lights show the appropriate code: Steady green on = toll calls detected by toll prefix only...
Page 41 With a BIS-34D Console If you must dial 0 or 1 before dialing a long distance call, NOTE: begin the following procedure with step 5. If you do not dial 0 or 1 before dialing a long distance call, begin with step 1. 1 Touch Speaker.
Page 42 Calls can stay “camped” for up to five minutes without any attention from the person who originated the Camp On procedure. However, if the busy voice terminal doesn’t become available within the preset Camp On return interval, the call rings again at the originating console or voice terminal. CONSIDERATIONS In order to receive a Camp On call on a particular line, the person must have that line administered to his or voice terminal.
Page 43: Centralized Programming
HOW TO USE Follow these steps to use the Camp On feature: If the voice terminal to which you are transferring a call is busy and the caller is willing to wait, touch Camp On or dial #57. Touch the Auto Intercom button or dial the intercom number of the voice terminal to which you are transferring the call.
Page 44 With a MERLIN II System Display Console 1 From the administration menu, touch [More], [More], [CntrPrg] 2 Touch the Auto Intercom button for the voice terminal to be programmed. 3 Touch [Enter] 4 If the red light next to Adm Tel goes off and the console rings every 5 seconds, go on to step 4.
Page 45 FIGURE 2-1 Button location codes for analog voice terminals. # 19 MERLIN II System Features 2-39...
Page 46 FIGURE 2-2 Button location codes for digital 7406 voice terminals. lntercom- Voice lntercom- Ring Message Shift Speaker 2-40 MERLIN II System Features...
Page 47 Conference DESCRIPTION When you want other people to join a call in progress, you can use the Conference feature. You can set up intercom conference calls among people connected to the MERLIN II system, outside conference calls involving only yourself and people outside the system, or a combination of the two. A conference call can include up to two people from outside the MERLIN II system, up to two people who are connected to the MERLIN II system, and yourself, a total of five people.
Page 48: Coverage Inhibit
To disconnect a participant in the conference call: 1 Touch Drop. 2 Touch the line button of the person you want to disconnect from the conference. Coverage Inhibit DESCRIPTION With a Coverage Inhibit button, you can temporarily deactivate the Call Coverage feature at the voice terminal of someone who has been covering your calls.
Page 49: Dialing Timeout Interval For Rotary Lines
Dialing Timeout Interval For Rotary Lines When a person places an outside call on rotary lines, your system is DESCRIPTION factory-set to wait 12 seconds before connecting the call. This Dialing Timeout Interval ensures that the caller hears Touch-Tones rather than clicks. As a result of this interval, people in your business may find they are being connected to calls after the person they are calling has already answered.
Page 50: Direct Inward System Access
Direct Inward System Access The Direct Inward System Access (DISA) feature allows remote access to DESCRIPTION voice terminals and lines. By placing calls on lines MERLIN 11 system administered for DISA, callers outside the system can do the following: Place calls to a particular intercom number in the MERLIN II system without going through an attendant For example, a person working off site can call a co-worker directly, even if the system is pooled and all incoming calls normally ring at an...
Page 51 Touch for no restriction, or touch for inward restriction. [NoRestr] [InwdOnly] 5 Touch the line buttons until the lights next to them show the appropriate code: Green light on = line or line pool can be used for DISA Green light off = line or line pool cannot be used DISA Touch Conference to return to the administration menu, or leave administration mode.
Page 52 D i s p l a y Display units come with the BIS-34D, the SP-34D, and the 7406D voice DESCRIPTION terminals and with the MERLIN II System Display Console. Displays can also be purchased separately and added later to the BIS-34 and 7406 voice terminals.
Page 53 FIGURE 2-4 The 7406D Voice Terminal with Display. Display screen adjustment wheel D r o p Select Ring Message S h i f t Conference T r a n s f e r H o l d D r o p MERLIN II System Features 2-47...
Page 54 FIGURE 2-5 The MERLIN II System Display Console 2-48 MERLIN II System Features...
Page 55 CONSIDERATIONS The 7406 display voice terminal and the display console screen can accommodate two lines of information. The 7406 voice terminal display line can have a maximum of 16 characters. Each line of the administrator/attendant console display can hold 40 characters; however, as you dial numbers on the first line, the console display shows only 23 characters at a time.
Page 56 Account Code Entry When you use the Account Code Entry feature by touching the Account Code Entry button, the display prompts you to enter the account code. A c c t ? As you dial an account code or when you touch a button that contains an account code, such as an Outside Auto Dial button, the digits are printed on the display screen, as shown in the example below.
Page 57 Call Coverage If you have a Call Coverage button programmed for another person’s voice terminal, calls ring at your voice terminal when that person is away from his or her desk. The display screen shows you the intercom number of the person whose calls you are covering.
Page 58 start the timer for calls you need to time: Touch Time/Timer. Touch Start to reset the Timer to 00:00 and start the Timer. When you are finished using the Timer, touch Stop. When you want to return to the Clock/Calendar display, which shows the time, day, and date: 1 Touch Time/Timer.
Page 59 Alarm, and Set, correspond to the keys below the The labels, Timer, display. 2 Touch Set to set the time. You see the following Clock Set Functions display: Clock Set Functions 9:30a Tue 11-04 Time Date EXIT 3 Touch Day to set the day of the week. 4 Touch Time.
Page 60 8 Use the Month and Date arrow keys to set the date. (The arrows pointing up raise the numbers, such as 11-04 to 12-04 or 11-04 to 11-05; the arrows pointing down lower the numbers, such as 11-04 to 10-04 or 11-04 to 11-03.) 9 Touch EXIT to return to the Clock Set Functions display.
Page 61 3 Use the Hour and Min arrow keys to set the time at which you want the alarm to sound. (The arrows pointing up raise the numbers, such as 10:30 to 11:30 or 10:30 to 10:31; the arrows pointing down lower the numbers, such as 10:30 to 9:30 or 10:30 to 10:29.) 4 Touch EXIT to return to the Alarm Functions display.
Page 62 If you touch the Message button and there are no messages waiting for you, this display appears on your screen. If you try to return a call to someone who has not left a message at your voice terminal, you see this message on your display screen: Cannot Send Number Dialed When you dial outside, intercom, or account numbers, such as in the Account...
Page 63 Program Mode When you begin programming, the display tells you that you are in the program mode and the intercom number of the voice terminal you are programming. As you dial characters for the programming procedures, the characters appear on your screen. * 9 0 9 2 0 1 5 5 5 6 7 8 9 If you touch a button that has already been programmed, the display identifies the name of the feature on that button.
Page 64 If you dial incorrect numbers or characters, you will see this message: Timer (The 61 S-340 and SP-34D Voice Terminal) For directions on using the Timer, see “Clock/Date, Timer, and Alarm (The BIS-34D and SP-34D Voice Terminal). Timer (The 7406D Voice Terminal) By touching a programmed Stopwatch button on your voice terminal, you can “Stopwatch.”) The Stopwatch feature starts the clock at :00 time a call.
Page 65: Do Not Disturb
Do Not Disturb DESCRIPTION When you are busy and do not want to be bothered by ringing calls, you can use the Do Not Disturb feature. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring. When other people in the MERLIN II system call you, they get a busy signal.
Page 66: Extended Station Status
D r o p DESCRIPTION If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect a person or line you added to the conference call, you can use the Drop feature. For more information about using this feature, see “Conference.”...
Page 67 The administrator must use Centralized Programming to assign the ESS feature to basic Touch-Tone telephones. The user can then access the feature by dialing a code representing the programmed button. ESS cannot be assigned to rotary telephones. Voice terminal users can put their voice terminals into ESS1 or ESS2 state, but only attendants can return voice terminals to the call-handling state.
Page 68 3 Touch Message and go on to another procedure or leave administration mode. Putting Attendant Consoles into ESS Display Mode 1 Touch Message. 2 Dial #330. Green lights flash next to the Auto Intercom buttons for all candidate attendant consoles. 3 Touch the Auto Intercom button of each attendant console whose status light next to the button shows the you want to change until the...
Page 69: Flexible Numbering
HOW TO USE To monitor and change ESS status from an attendant console: 1 Check the green light next to the voice terminal’s Auto Intercom button. Green light off voice terminal is not in either ESS state. voice terminal is in ESS1 state Green light flashing voice terminal is in ESS2 state Green light steady...
Page 70 business or more convenient for users. For example, the intercom numbers for the telephones in hotel rooms can be the same as the room numbers, e.g., 401, 402, etc. Call Distribution groups can have their department numbers or project numbers as their dial codes. The system begins to operate according to the new dialing codes as soon as the administrator assigns them.
Page 71 There are two types of administration, as follows: In single renumbering, you assign a specific dial code to a station, line, line pool, Call Distribution group, or Group Page group. In block renumbering, which applies only to groups of stations and lines, you identify a “start”...
Page 72 jack. This is the first line or station to be renumbered in the string of lines or stations. Touch [Enter] The system displays the lowest-numbered code and prompts you to enter the code for the last station or line, i.e., the one with the highest-numbered jack. Touch the Auto Intercom button or line button of the last (highest- numbered) station or line in the string of lines or stations.
Page 73: Forced Account Code Entry
Touch [Enter] The display hows the old dial code and prompts you to enter the new dial code Type in the new dial code. Touch [Enter] system returns you to the Single Renumber screen. Continue with Flexible Numbering, touch Conference to return to the menu and administer another feature, or leave administration administration...
Page 74 The Forced Account Code Entry feature applies to outgoing calls only. You may use the standard Account Code Entry feature to associate an account code with an incoming call. Forced Account Code Entry can be administered for basic Touch-Tone telephones in all systems except systems administered for- behind-switch operation.
Page 75 With the Forced Account Code Entry feature in place, you must enter a HOW TO USE non-null account code in order to make an outside call. If you want to erase or replace the account code you entered NOTE: when you placed the call, you can do so while the call is in progress. Just follow the standard Account Code Entry procedure (see “Account Code Entry”).
Page 76: Group Call Distribution
Group Call Distribution The system administrator can assign voice terminals to Call Distribution DESCRIPTION groups. These groups are usually made up of people who provide a similar service to co-workers or outside callers, such as sales representatives or order entry clerks. Once the administrator has assigned voice terminals to a Call Distribution group, any intercom call to the group rings at the next available voice terminal, in round-robin order.
Page 77 To associate line or line pools with this group, touch the line buttons until the lights show the appropriate code: Green light on = line is assigned to the group Green light off = line isn‘t assigned to the group T o u c h and repeat steps 2 through 5 for each Call Distribution [GrpCall]...
Page 78: Group Listening
To transfer an outside call to a Call Distribution group: 1 Touch Transfer. 2 Touch the button for the group or dial the appropriate code. 3 Hang up. Group Listening See “Speakerphone and Speaker. ” Group Page The system administrator can set up Group Page groups so anyone in the DESCRIPTION system can use the Group Page feature to page up to 10 people at a time directly through the voice terminal speakers.
Page 79 4 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Steady green light on = voice terminal is assigned to the group light off = voice terminal is not assigned to the group Green 5 Touch and repeat steps 2 through 4 to add group page zones.
Page 80 You can use a programmed button or use a dial code to access the Group HOW TO USE Page feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announcement To page a group using a dial code: 1 Touch Intercom-Voice.
Page 81: Hold Disconnect Interval
Hold Disconnect Interval Telephone company central offices use either a “short” (50 millisecond) or a DESCRIPTION “long” (450 millisecond) disconnect interval. Because most switching systems use a long interval, your MERLIN II system is factory-set for a long interval. If your telephone company uses a short interval or if your MERLIN II system has been reprogrammed, the disconnect intervals for your system may cause problems with held calls.
Page 82 Intercom Each voice terminal connected to the MERLIN II system has a unique DESCRIPTION intercom number. You can dial intercom numbers to place calls to people connected to the system. On all voice terminals in the MERLIN II system you can place two types of intercom calls: Ringing Intercom Calls.
Page 83: Intercom Dial Tone
Intercom Dial Tone DESCRIPTION There are two types of dial tones: The MERLIN system internal dial tone and the CO line dial tone. Some modems and software applications (Voice Mail Service, for example) will not recognize the internal dial tone of the MERLIN system.
Page 84 Labels for Stations display messages for intercom calls, Group When the system is first set up, DESCRIPTION Leave Word Calling identify stations by their Page calls, transfer returns, and intercom numbers. For example, a display might read: Tfr Ret 18. The system administrator can associate alphanumeric labels such as people’s names or telephone numbers with station numbers so that the displays are more meaningful.
Page 85 FIGURE 2-6 MERLIN II Display Console in Administration Mode MERLIN II System Features 2-79...
Page 86: Last Number Redial
Last Number Redial With a Last Number Redial button, you can redial with one touch the number DESCRIPTION you dialed most recently. You do not need to do anything to save the number. The Last Number Redial button saves manually dialed outside telephone CONSIDERATIONS numbers and numbers dialed with an Outside Auto Dial button.
Page 87: Leave Word Calling
Leave Word Calling DESCRIPTION If you call someone in your MERLIN II system who has a display voice terminal, but the line is busy or the person does not answer, you can use the Deliver Message feature to leave a message that you have called. By touching a programmed Deliver Message button at your voice terminal before you hang up, you can turn on the Message light at the other person’s display voice terminal.
Page 88 A person who is sending a message from a display voice terminal sees on the display, “Message Box Full. ” If the administrator shuts down the system for a moment (force idles the system), you will need to touch Message again to read your messages. If there is a power failure, all messages in your message files are deleted.
Page 89 To have your display voice terminal automatically dial the number of a person who has left word at your display voice terminal that he or she has called: 1 Touch Return Call (or dial # 27). To cancel the last message you read: 1 Touch Delete Message (or dial # 26), To read the next message on your display screen: 1 Touch Next Message (or dial # 28).
Page 90 Meaning of the Lights Lights The voice terminal speaker is on. See Green light on next to the “Speaker.” Speaker button Green light on next to the The Hands-Free Answer on Intercom feature is HFAI/Mic button or the HFAI activated. button.
Page 91: Line Pickup
Line Pickup See “Call Pickup. ” Line Assignments in Behind-Switch Systems If your responsibilities do not include system administration, skip this information. The MERLIN II system can be configured to operate behind a larger system. DESCRIPTION “Behind-Switch Operation” in this section of the manual explains how this type of system works.
Page 92 FIGURE 2-7 The order in which secondary lines are assigned to buttons on attendant consoles and analog voice terminals. (Prime Line)l lntercom- V o i c e lntercom- Ring By default, the system assigns lines to buttons on attendant consoles in the order Indicated by the numbers.
Page 93 FIGURE 2-8 The order in which secondary lines preassigned to buttons on digital voice terminals. (Prime Line)1-- Intercom- Voice l n t e r c o m - Ring Message By default, the system assigns only the prime line to 7406 voice terminals. if you assign additional lines, they appear on indicated by the buttons in the order...
Page 94 ADMINISTRATION Before you begin, be sure that the system is set in a behind-switch configuration. See “Behind-Switch Operation. ” Have the Station Configuration Forms handy. Be sure to label the voice terminal buttons with the telephone numbers of the lines you assign. To assign lines to buttons, enter administration mode and follow the appropriate procedure below.
Page 95 With a BIS-34D Console 1 Touch Adm Tel. Adm Tel becomes steady. The The green light next to other lights go off. 2 Touch the Auto Intercom button for the voice terminal to which you want to assign lines. A steady green light comes on next to the voice terminal’s Auto Intercomn button. The system gives a 2-beep signal for you to begin.
Page 96 Line Assignments in Pooled Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION To administer lines in pooled systems, you group interchangeable outside lines into pools that people can access with a single button or a dial code on their voice terminals.
Page 97 If you aren’t using the full capacity of a line module, the control unit assigns the potential lines as well as the actual lines to buttons on your attendant consoles. It also assigns those lines to the main pool. A line jack with nothing plugged into it is called a nonequipped line appearance, or “ghost line.
Page 98 FIGURE 2-9 The order in which lines and line pools are assigned to analog voice terminals. Main Pool or Pool Access Main Pool or 001 Access lntercom- V o i c e lntercom- Ring By default, the system assigns the Main Pool or Pool Access to the first two buttons on analog voice terminals.
Page 99 FIGURE 2-10 The order in which lines and line pools are assigned to digital voice terminals. Message By default, the system assigns Main Pool or Pool Access to the first two line buttons. If you assign a line or line pool, it appears on the top button in the second column.
Page 100 ADMINISTRATION Before you assign lines, be sure that your system is set for the appropriate type of pool access (see “System Type” ). Have your Station Configuration Forms handy. Be sure that line buttons for the lines you’re assigning have been labeled at the voice terminals.
Page 101 e Touch [Enter]. You hear a 2-beep signal to let you know that the copy procedure is complete. Repeat steps b through e for each voice terminal for which you want to copy line assignments. g Touch to return to the Stations screen. [Exit] 5 Touch and repeat steps 2 through 4 to assign additional lines or...
Page 102 With a BIS-34D Console To set up line pools and assign line pools and lines to stations, enter administration mode and follow the appropriate procedure below. Assigning Lines to Line Pools Touch Adm Pool. If the green light next to Adm Pool flashes instead of remaining NOTE: steady and you don’t hear a 2-beep signal, your lines are in use.
Page 103 If the light next to Adm Tel flashes, you perform this NOTE: can’t procedure now. Take one of these actions: Wait for the light to become steady, then go to step 3. Leave administration mode and try this procedure again later. Refer to the Station Configuration Form to see which line pools or individual lines should be assigned to buttons on this voice terminal.
Page 104 If the voice terminal is being used, the green light next to Adm Tel NOTE: flashes rapidly. You must wait until the green light become steady and you hear the 2-beep signal or leave administration mode and try again later. Steady green lights show next to the buttons of the lines assigned to buttons on this voice terminal.
Page 105 Line Assignments in Square Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION In square systems, each line appears on a separate button at the voice terminal. How you assign lines in a square system depends on the type of square configuration your system has.
Page 106 FIGURE 2-11 The order in which lines are assigned to buttons on analog voice terminals in a square configuration. lntercom- V o i c e lntercom- Ring — By default, the system assigns all lines to buttons on attendant consoles in the order Indicated by the numbers.
Page 107 FIGURE 2-12 The order in which lines are assigned to buttons on digital voice terminals in a square configuration. Message Shift By default, the system assigns the first three lines to 7406 voice terminals in the order indicated by the numbers. If you remove those lines and assign others to the 7406 voice terminal, the new lines are assigned to buttons In the order shown.
Page 108 Before you begin, be sure your system is set for square configuration. See ADMINISTRATION “System Type. ” Have the Station Configuration Forms handy. To assign lines to buttons in a square system, enter administration mode and follow the appropriate procedure below. With a MERLIN II System Display Console 1 From the administration menu, touch these buttons: [Stations], [Line/Pool]...
Page 109 If the voice terminal is being used, the green light next Adm Tel NOTE: flashes rapidly and you don’t hear the 2-beep signal. You must either wait until the green light becomes steady or try again later. If you try to assign lines to a busy voice terminal, you’ll hear a single beep and won’t be able to proceed.
Page 110: Line Representation
Line Representation See “System Type.” Line Request place a call is busy, you can use Line If the line on which you want to DESCRIPTION you when the line becomes idle. Request to base the system alert be used with lines or line pools that appear The Line Request feature can CONS DERATIONS...
Page 111: Loudspeaker Page
Loudspeaker Page When you have an optional loudspeaker paging system attached to the DESCRIPTION control unit of the MERLIN II system, you can page people and make announcements over the system from your console or voice terminal. The system administrator must identify the line jack to which the loudspeaker paging system is connected.
Page 112: Manual Signaling
5 Touch Message and go on to another procedure, or leave administration mode. Next, you assign the Loudspeaker Page feature to a line button at individual consoles or voice terminals. Label the button(s) and follow the procedure for assigning lines in a square, behind-switch, or pooled system. (See the “Line Assignments”...
Page 113 To signal a co-worker: HOW TO USE 1 Without lifting your handset, touch the Manual Signaling button. To place an intercom call using a Manual Signaling button: 1 Touch Intercom-Voice or Intercom-Ring. 2 Lift the handset or touch Speakerphone. 3 Touch the Manual Signaling button. Menu-Driven Administration The MERLIN II System Display Console has a 2-line, 40-character display and DESCRIPTION...
Page 114 FIGURE 2-13 The MERLIN II System Display Console in Administration Mode 2-108 MERLIN II System Features...
Page 115 Line Shift Buttons In menu-driven administration, lines are represented by buttons in the four leftmost columns on the console. As Figure 2-13 shows, there are two pages of 30 lines each, to accommodate the maximum number of lines (56). In systems with more than 30 lines, a button can represent more than one line.
Page 116 2 Enter administration mode by sliding the T/P switch to P and touching Conference twice. The administration menu appears on the display: Administration: Please make a selection System FlexNum Lines Stations More 3 Touch the key for one of the administration options shown on the screen or touch to see the rest of the options available.
Page 117 You use the keys beneath the display for editing, as follows: at a time. Then If you make a mistake, touch to erase one character [Bksp] redial the entry. unit and return Touch to send the data on the screen to the control [Enter] to the previous screen.
Page 118 To administer Centralized Programming Cntr-Prg Administer data features Data Set current date Date DayofWk Specify current day of the week for Night Service Dial-accessed line pool (ESA) DialAcc DialPlan Print current dial plan for system For Behind-Switch operation Drop DISA Designate outside lines for use in Direct Inward System Access Enter data in Night Service emergency numbers list...
Page 119 Specify that Call Report (SMDR) records outgoing calls only OutOnly Night Service outward restriction OutRstr Print page groups PageZone Set up Group Page groups PageZn Assign Call Pickup groups PickUp Attendant positions Position Print system features/setup/options Print For administering Recall Timer Recall Station Message Detail Recording (Call Record) SMDR...
Page 120 Message How you respond to a Message light depends on the type of voice terminal you have. When the light next to the Message button is lit on a voice terminal without a display, your system attendant has one or more messages for you.
Page 121 Monitor-on-Hold See “Speakerphone and Speaker.” Music-on-Hold When you have Music-on-Hold, you can provide background music for callers DESCRIPTION whom you have placed on hold, or you can provide music for selected areas of your building through the loudspeaker paging system. You can use a radio, tape player, or stereo system as a music source for this feature.
Page 122: Night Service
4 To designate a line jack to which the music source will be connected, or to change the Music-on-Hold jack assignment, touch the line button until the green light shows the setting you want: Green light on = the Music-on-Hold source is connected to this line jack G r e e n l i g h t o f f = t h i s l i n e j a c k i s u s e d i n a n o t h e r w a y .
Page 123 telephone(s) to the Exclusion list. These users will be able to dial the numbers on the emergency number list, however. Attendants can override Night Service with Time Set and turn Night Service on or off manually at any time, but the automatic operation will resume the next day.
Page 124 Touch [Enter] Removing the password deactivates the Outward Restriction NOTE: feature. To restore Outward Restriction, you need to create a new password. 4 To administer emergency telephone numbers, touch [Emerg] 5 Dial the entry number (0 through 9) of the telephone number on the allowed list and touch [Enter] 6 Take the appropriate action:...
Page 125 5 To set the time when Night Service should go off, touch [Stop] . Dial the number of the day of the week for which you are setting a time (Sunday =0, Saturday =6). 7 Perform one of the following operations: To remove the existing automatic stop time for this day, touch [Enter] To set or change the stop time, dial two digits for the hour and two...
Page 126 The following procedure describes Night Service with Outward Restriction how to set up or change your password, list of emergency numbers, or Exclusion list. Touch Message. of these actions: To administer a password, dial # 309, then take one To create a new password or replace an existing password, dial any four digits (0 through 9).
Page 127 b Perform one of the following operations: To remove the existing automatic start time for this day, touch Drop. To set or change the start time, dial two digits for the hour and two digits for the minute, in the 24-hour format. For example, if you want Night Service to go on at 5:30 p.m., dial 1730.
Page 128 Turning Night Service without Outward Restriction On and Off HOW TO USE A green light next to the Night Service button is on whenever Night Service is in effect. To turn Night Service on or off: 1 Touch Night Service (or dial #39). Turning Night Service with Outward Restriction On and Off If the system is administered with the Outward Restriction option, the attendant must use the password to turn Night Service on and off.
Page 129 Notify The Notify feature is a way for people in the MERLIN II system, other than DESCRIPTION the attendant, to alert someone that a message is waiting. With this feature people can program Send buttons for others to whom they often send messages or Receive buttons for receiving messages from others, such as a boss to his or her secretary, or vice versa.
Page 130 HOW TO USE To turn on the green light next to the Receive button at another voice terminal: 1 Touch the Send button for that voice terminal. T h e g r e e n l i g h t n e x t t o t h e S e n d b u t t o n g o e s o n . The green light next to the Receive button on the other voice terminal goes on.
Page 131: On-Hook Dialing
On-Hook Dialing See “Speakerphone and Speaker.” One-Touch Hold with Call Annoucement DESCRIPTION If the administrator has administered One-Touch Hold with Call Announcement, you can put an outside call on hold and place an intercom call, all with one touch. For instance, while on an outside call, you may need information from a person within your system.
Page 132 With a BIS-34D Console To administer One-Touch Hold or change from One-Touch Hold to One-Touch Transfer: Touch Message. Dial the 4-character code #315, then perform one of the following operations: If you want One-Touch Transfer, dial 0. If you want One-Touch Hold with Call Announcement, dial 1. If you have a printer connected to your system, you can make sure that you have selected the option you want by having the system print a System Feature Report.
Page 133: Outside Auto Dial
Outside Auto Dial You can use the Outside Auto Dial feature to dial frequently used numbers DESCRIPTION and codes with one touch. These numbers and codes can include telephone numbers, numbers, and PBX, Centrex, or Custom Calling feature account codes. Whenever instructions tell you to dial an outside number, you can touch an Outside Auto Dial button instead.
Page 134 To dial an outside number with HOW TO USE one touch: 1 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on and you hear dialing. person answer, lift your handset or speak into 2 When you hear the other your speakerphone.
Page 135: Personal Speed Dial
Personal Speed Dial DESCRIPTION You can use the programming instructions below to assign a 3-character Personal Speed Dial code (from #01 through # 24) to telephone numbers, PBX, Centrex, or Custom Calling feature codes, or account codes you frequently dial. This feature is especially useful for people who have 5-button or 10-button analog voice terminals and don’t have many available buttons on which to program the Outside Auto Dial feature.
Page 136: Personalized Ringing
To place a call using a Personal Speed Dial code: HOW TO USE 1 Lift your handset, or press the Speakerphone button (for on-hook dialing). 2 Dial a Personal Speed Dial code (#01 through #24). You may also choose not to lift your handset. When you dial the speed dial code, your voice terminal speaker goes on.
Page 137 To use a dial code to select the ringing sound you prefer: (Use this procedure only with a 7406 voice terminal. ) 1 Enter programming mode. 2 Dial #56. You hear the ringing sound your terminal makes. 3 Dial #56 again. You hear another ringing pattern.
Page 138 Privacy If you share an outside line with other people, you may choose to program a DESCRIPTION Privacy button that allows you to prevent others from accidentally joining your telephone conversations. To turn the Privacy feature on and off, you can use a dial code instead of CONSIDERATIONS programming a button.
Page 139 Programming See “Voice Terminal Features and Programming Codes” in Section 3, “Quick Reference Guides. ” Recall You can use Recall to disconnect and then begin another intercom call DESCRIPTION without hanging up. If you are on a PBX or Centrex system, you must use the Recall feature when directions tell you to include a switchhook flash.
Page 140 If you have a Recall button, you can use the button to disconnect an intercom HOW TO USE call without hanging up your handset: 1 Touch Recall. You can use the Recall button to generate a switchhook flash for a dialing sequence that you want to store in the system.
Page 141: Reminder Service
2 Dial number to specify timer interval: 0 = 350 milliseconds 1 = 450 milliseconds 2 = 650 milliseconds 3 = 1 second 3 Touch [Enter] 4 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message.
Page 142 To use Reminder Service, the MERLIN II system clock must be set. CONSIDERATIONS Reminder Service must be reset each time it is used. It doesn’t carry over from one day to the next. At any given time, only one reminder time can be in effect for a particular voice terminal.
Page 143 Procedures for setting and canceling Reminder Service calls from attendant HOW TO USE consoles and from individual voice terminals are somewhat different. Follow the appropriate procedure below. If your console or voice terminal has a display, it shows: NOTE: the feature status when you enter a feature code or press a feature button new settings as you dial them You can check an existing setting by touching Reminder Set, verifying...
Page 144 If you have Reminder Set buttons, they show the status of the feature. The light next to Reminder Set on your console is off, unless you set a reminder for yourself. The lights next to Reminder Set buttons are on, however, at any voice terminals for which you set reminder times.
Page 145 To disable or enable Ringing/Idle Line Preference, enter programming mode PROGRAMMING and follow these steps: 1 Touch a line button. 2 Dial *343 to enable Ringing/Idle Line Preference or *344 to disable it- 3 Leave programming mode. When you receive an outside call: HOW TO USE 1 Lift your handset or touch Speakerphone.
Page 146: Ringing Options
3 If you have a printer connected to your system, you can make sure that you have selected the option you want by having the system print a System Feature Report. To order a report, dial #905 and wait for the beep.
Page 147 places, such as lobbies or conference rooms, not to ring. A line programmed for no ring does not ring on outside calls, but does ring for transferred and intercom calls. can assign immediate, delayed, or no ring to individual lines or line PROGRAMMING pools on your voice terminal or you can program the same option for all your lines and line pools.
Page 148: Saved Number Redial
Saved Number Redial If you have programmed a Saved Number Redial button, you can use the DESCRIPTION button to save an important number for later one-touch dialing. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by touching Saved Number before you hang up.
Page 149: Send Message
Send Message A system attendant can turn on the Message light at the voice terminals of DESCRIPTION people in the MERLIN II system in order to alert them that they have a message. There are different procedures for turning on the Message light from a CONSIDERATIONS BIS-34D console and a MERLIN II System Display Console.
Page 150 To send a message to a display or to turn someone’s Message light on: 1 Touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal. The red light next to the Auto Intercom button goes on, indicating that the person's Message light is on.
Page 151 Shift of Shift buttons, one type on the 7406 voice terminal DESCRIPTION There are three types MERLIN 11 System Display Console : and two types on the The 7406 Voice Terminal Shift Button If you have a 7406 voice terminal, you can use the Shift button to use a second feature that you have programmed on a single button.
Page 152: Simultaneous Voice And Data Calls
2 Touch the programmable feature button. When you are finished using the programmable feature button, the light goes off next to the feature button and the Shift button. The Shift Button on the Display Console To use a Shift button on the display console: 1 Touch the appropriate Shift button for the voice terminal or line you want to access.
Page 153 Touch either of two adjacent Auto Intercom buttons: Green light on = station jack part of voice/data pair Green light off = station jack not paired 3 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message.
Page 154 Message Detail Recording) SMDR (Station See “Call Report. ” Speakerphone If your voice terminal is equipped with a speakerphone, you can conduct DESCRIPTION conversations without lifting your handset. Anyone with you can hear both sides of the conversation. If you have a you can place a call (On-Hook Dialing) or monitor a call speaker, if you have been put on hold (Monitor-on-Hold) without lifting your handset.
Page 155: Special Characters In Programmed Dialing Sequences
Using On-Hook Dialing 1 Without lifting your handset, touch Speaker. 2 Dial the number. 3 When you hear the other person answer, lift your handset to speak. If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Using Monitor-on-Hold 1 Touch Speaker.
Page 156 Pause Program a pause (1.5 seconds) into a dialing sequence. For example, you may need to place a pause between a pool access code, such as a 9, and an outside telephone number in an Outside Auto Dial sequence. 1 Dial the pool access code. 2 Touch Hold (Pause).
Page 157 Square Line Configuration See “Line Assignments in Square Systems” Stopwatch DESCRIPTION If you want to start and stop the timer on your 7406D voice terminal—to time how long you spend on a call, for example- you can use your display and the Stopwatch feature.
Page 158: System Renumbering
System Renumbering DESCRIPTION At some point, you may need to change modules in the control unit. If you replace a module with one of a different type, you must readminister the system to reassign numbers to lines and stations. Changing station modules may also require readministration of features that are related to analog stations only, such as attendant positions and the Voice Announcement to Busy Voice Terminal feature.
Page 159: System Size
System Size The MERLIN II system can be set for two different sizes: small and large. DESCRIPTION The small setting is for systems administered for eight or fewer lines and 20 or fewer voice terminals. With small systems, the administrator and attendants typically use a BIS-34D voice terminal with display as a console.
Page 160: System Speed Dial
System Speed Dial frequently dialed The administrator can assign System Speed Dial codes DESCRIPTION or the numbers of numbers, such as warehouse or branch office numbers clients or vendors. The administrator then distributes the list of codes to people in the office. People can place a call to one of those numbers quickly, by dialing the code ( #60 through #99) or touching the button on which they have programmed the code.
Page 161 To assign a consequential System Speed Dial code, touch a n d [Enter] repeat steps 2 through 4. 6 Touch Conference to return to the administration menu, or leave administration mode. With a BIS-34D Console Touch Conference. Adm Tel The red light next to goes on.
Page 162 You can program a button or use a dial code to access this feature. HOW TO USE To dial an outside number: 1 Lift your handset. 2 Touch the System Speed Dial button or dial the appropriate code (#60 through # 99). System Type As part of basic administration, you must specify whether the system is DESCRIPTION...
Page 163 3 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. signal to begin. 2 Dial #202 and wait for the 2-beep specify the system type: 3 Dial one of the following digits to 0 = square system.
Page 164 Tones voice terminal provides the following tortes to inform Your MERLIN II system DESCRIPTION call that you are placing or about to place. The you of the progress of a is generated by the MERLIN II system. In many feedback discussed here cases it is the same tones generated by the outside telephone system.
Page 165 The MERLIN II system also provides you with the following tones on your voice terminal, unless you have a behind-switch system, so that you know immediately what kind of call you are receiving. If your system is behind a switch, your tones will be different. If you hear this type of tone: You are of call:...
Page 166 Touch-Tone or Rotary Signaling When the MERLIN II system is installed, it is set to send or generate Touch- DESCRIPTION Tone signals. If some of the system’s lines generate rotary pulses, you need to identify each of those lines to the system, If you are not sure whether lines are Touch-Tone m rotary, perform this test at the administrator/attendant console: 1 Make sure the T/P switch is in the center position.
Page 167 Touch-Tone Enable DESCRIPTION If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by-phone, credit card authorization, and alternate long distance services, This feature is for rotary lines only.
Page 168 Transfer You can use your voice terminal Transfer button to transfer intercom and DESCRIPTION outside calls to someone else in your MERLIN II system. There are four ways to transfer calls: Option A. If you have an Auto Intercom button for the person to whom you want to transfer a call, and if your administrator has set your system for One-Touch Transfer, you can transfer a call with one touch.
Page 169: Transfer Return Identification
To transfer a call using Option B: 1 Touch Transfer. 2 Dial the intercom number of the person to whom you are transferring the call. Hang up. To transfer a call using Option C: 1 Touch Transfer. 2 Touch Intercom-Voice. 3 Dial the intercom number of the voice terminal to which you want to transfer the call.
Page 170: Transfer Return Interval
To answer the call: 1 Lift your handset. If a second transferred call returns to your attendant console before the first c a l l i s a n s w e r e d : The red light moves to the line button of the second call and flashes rapidly. The green light next to the Auto Intercom button for the voice termianl from which the second call is retuning flashes slowly.
Page 171 5 Touch Message and go on to another procedure, or leave administration mode. Voice Announcement Enable/Disable DESCRIPTION Ordinarily, people can use the MERLIN II system intercom feature to announce calls through your voice terminal speaker. However, if you do not want a voice announcement to interrupt your work, you can use the Voice Announcement Disable feature to have intercom calls at your voice terminal ring instead.
Page 172 Voice Announcement To Busy Voice Terminal DESCRIPTION The system administrator can assign some voice terminals two consecutive station jacks on the control unit so that people at these voice terminals can receive voice announcements while they are busy on a call. The system administrator must assign the voice terminal two consecutive CONSIDERATIONS station jacks on the control unit.
Page 173 Voice Terminal Type DESCRIPTION When the system is first set up, the system recognizes all analog stations except the administrator/attendant console as BIS/HFAI voice terminals, that is, voice terminals with raised plastic buttons. As part of basic administration, you must identify for the system any analog station jacks used for non-BIS/HFAI voice terminals, which have flat membrane buttons.
Page 174: Volume Control
Volume Control DESCRIPTION You can adjust the volume control lever on the left side of your voice terminal to increase or decrease the loudness of the ringing sound on the speaker. If you have a speakerphone, adjust the speakerphone volume using the volume control setting on the front of the voice terminal.
Page 175: Accessory Equipment
Accessory Equipment The following information is included in “Accessory Equipment”: 1 Description The description of the accessory tells what it does and its advantages for the user. 2 Drawings and Diagrams Drawings of the accessory and its parts are included for each piece of equipment, along with, if applicable, diagrams showing how the equipment is connected to the MERLIN II system and accessories.
Page 176 Power Unit Auxiliary You must add an auxiliary power unit (Figure 2-14) to any control unit carrier DESCRIPTION if the total number of voice terminals and voice terminal accessories (including hands-free units and headset adapters) is greater than the carrier’s capacity. Each carrier of your system control unit supports up to 45 units, and each auxiliary power unit adds 20 unit loads to your system.
Page 177 Basic Telephones with OPTI and BTMI DESCRIPTION To provide service to people at a remote location, off-premises basic Touch- Tone telephones can be connected to the MERLIN II system through outside lines with the Off-Premises Telephone Interface (OPTI). The OPTI permits you to use an off-premises telephone to access many of the features of your on-premises communication system using dial codes and switchhook flashes.
Page 178 FIGURE 2-16 A Basic Telephone and Modem Interface (BTMI). TEL. DEVICE TIMER JACK RINGING MODE NORMAL TIMED FIGURE A basic 2-17 telephone connected to a BTMI. T e l . Line jack d e v i c e j a c k 4 - P a i r 2-Pair modular cord...
Page 179 You use the same procedures for administering basic telephones connected to ADMINISTRATION BTMIs and OPTIs that you use for administering standard voice terminals, Get the completed Station Configuration Forms for the telephones. Then follow the instructions under the appropriate entries to assign lines or line pools and to assign Call Restriction, if desired.
Page 180 codes for FIGURE 2-18 Dial basic telephones connected to BTMIs and OPTIs. 8 8 4 8 8 9 8 8 4 8 8 9 8 8 3 8 8 3 8 8 8 Pool Access 8 8 2 8 8 2 8 8 7 8 8 7 Pool Access...
Page 181: Control Unit Modules
Control Unit Modules The basic carrier contains slots for up to seven modules, which supply power, DESCRIPTION direct system operation, and provide jack connections for telephone lines, voice terminals, and other equipment, such as a tape player for the Music- on-Hold feature.
Page 182 Processor Module. The Processor Module, which contains the microprocessor that controls the system’s programs and features, always occupies the next slot (slot 0) on the control unit. This module may also contain jacks for optional equipment. A red light on this module goes on when the system is powered up.
Page 183: Frequency Generator
Frequency Generator If your basic carrier or expansion carrier has a 12-Basic Telephone (012) DESCRIPTION Module, you must connect a Frequency Generator to the Power Module, located in the first slot of each carrier containing basic telephone modules. See Figure 2-20. The frequency generator converts 117-volt, 60-Hz input power to 105-volt, 30-Hz ringing voltage for basic telephones connected to the 12-Basic Telephone Module.
Page 184: General Purpose Adapter
General Purpose Adapter DESCRIPTION With the General Purpose Adapter (GPA) you can connect to your analog voice terminal Touch-Tone (not rotary) equipment such as modems, autodialers, facsimile (FAX) machines, and telephone extensions (including cordless telephones). An example is shown in Figure 2-21. FIGURE 2-21 A voice terminal and a computer/modem connected to a General Purpose Adapter (back view).
Page 185 like terminal. Note that incoming calls ring only at the voice terminal, a voice not at the attached device. Using Auto Mode Set the switch to Auto to connect a modem, answering machine, or other automatic answering device. Program an Auto Answer-All feature button and activate it so the device answers incoming calls automatically.
Page 186 CONSIDERATIONS Be sure you are using the correct model for the voice terminal, as shown below. Model S101A (silver) is used with digital voice terminals only. Model S102A (black) is used with analog voice terminals only. The HFU can be used with the 10-button, BIS-10, BIS-22, 34-button, 34-button deluxe, SP-34, SP-34D, BIS-34, and BIS-34D analog voice terminals.
Page 187: Headset And Headset Adapter
Headset and Headset Adapter your voice terminal by way of the headset adapter A headset connected DESCRIPTION calls more easily. See Figure 2-23. allows you to handle FIGURE 2-23 A headset connected to a headset adapter with an enlargement of the headset adapter. A headset can be used with the 10-button, BIS-10, BIS-22, 34-button, 34- CONSIDERATIONS button deluxe, SP-34, SP-34D, BIS-34, and BIS-34D with display analog...
Page 188 To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset adapter. To hang up: 1 Touch Off on the headset adapter. The green light next to On/Quiet goes off. In-Range, Out-of-Building Voice Termianl and Protectors DESCRIPTION You can place a voice terminal in another location, outside of the main...
Page 189: Loudspeaker Paging System
Loudspeaker Paging System in “MERLIN II System Features.” See “Loudspeaker Page” Music Coupler DESCRIPTION If your system has the Music-on-Hold feature, you must connect the music source, such as a tape player, to the MERLIN II system with a music coupler. The music coupler shown in Figure 2-25 provides a secondary bridged connection so that the music source can also be connected to a loudspeaker paging system to provide background music in sections of your building in...
Page 190 Power Failure Telephones In case of a power failure, a basic Touch-Tone or rotary telephone connected DESCRIPTION to a Power Failure Telephone jack in a control unit module has access to another line on the same module. (See Figure 2-26 to identify the PFT jack on different line modules.) When there is a power failure, all of the system except for power failure telephones, shuts off.
Page 191 Supplemental Alert Adapter You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to DESCRIPTION your system through a Supplemental Alert Adapter (SAA) so that people working in noisy or remote areas of a building can be alerted when a call rings (Figure 2-27).
Page 192 Plug one end of the modular cord into the jack labeled C.U. # on the SAA and the other end into the voice terminal’s modular wall jack. Plug the modular cord from the extra alert device into the jack labeled Alerter on the SAA.
Page 193: Introduction
Introduction This guide summarizes the administrative procedures described in Section 2, “Reference.” For more information about a particular procedure, refer to the entry for that feature. Separate procedures are provided for the BIS-34D console and the MERLIN II System Display Console. Before you perform any of these procedures, be sure to record the change or addition you’re making on your planning forms.
Page 194: Button Code Administration Procedures
Button Code Administration Procedures Button code administration procedures are divided into two categories: basic and optional procedures. Basic Administration Procedures Do This Administration Procedure 1 Touch Message. System size 2 Dial #201. 3 If green light next to Message is steady and you hear two beeps, go on to step 4.
Page 195 Administration Procedure Do This 1 Touch Message. Attendant console position 2 Dial # 203, 3 If green light next to Message is steady and you hear two beeps, go on to step 4. If not, wait for 2-beep signal or try again later. 4 Touch Auto Intercom button(s): Steady green = attendant position Flashing green = potential attendant position used as nonattendant...
Page 196 Do This Administration Procedure 1 Touch Message. Touch-Tone or rotary signaling 2 Dial #302. 3 Touch line buttons: Steady green on = Touch-Tone Green off= rotary 4 Touch Message. 1 Touch Message. Voice Terminal Type Setting (raised plastic or flat membrane button) 2 Dial #320.
Page 197 Do This Administration Procedure Voice terminal hne/line pool assignments in pooled systems: 1 Touch Adm Pool. To assign lines to line pools 2 If green light next to Adm Pool is steady and you hear two beeps, go on to step 3. If not, wait for 2-beep signal or try again later. 3 Dial pool code.
Page 198 Optional Systemwide Features Do This Administration Procedure Automatic Route Selection (ARS): 1 Touch Message. To specify how many tables are 6-digit tables 2 Dial #305. 3 Dial number of 6-digit tables (0 through 8). 4 Touch Message. 1 Touch Message. To add an area code or exchange 2 Dial #6.
Page 199 Do This Administration Procedure Automatic Route Selection (ARS): continued) Touch Message. To delete a pool number (action also Dial #7. deletes any other digits and absorption Dial table number (0 through 9). type) Dial entry number (0 through 5). Touch Drop. Touch Message.
Page 200 Do This Administration Procedure Call Pickup Groups: 1 Touch Message. To assign voice terminals to groups 2 Dial # 327. 3 Dial number of Call Pickup group (01 through 30). 4 Touch Auto Intercom button(s): Steady green on = voice terminal in group Green off = voice terminal not in group 5 Touch Message.
Page 201 Do This Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: NOTE: If you do not need to dial a toll prefix (0 or 1) to place a long distance call, perform steps 1 and 2 below. If you use a toll prefix, just perform step 2 below.
Page 202 Do This Administration Procedure 1 Touch Message. Call restrictions and allowed lists continued): 2 Dial #4. 3 Dial list number (0 through 7). To assign access to allowed lists to voice terminals 4 Touch Auto Intercom button for voice terminal: Steady green on = voice terminal has access to numbers on list Green off = voice terminal doesn‘t have access to numbers on list 5 Touch Message.
Page 203 Do This Administration Procedure Direct Inward System Access: 1 Touch Message. To assign lines for DISA 2 Dial # 323. 3 Touch line button: Steady green on = line used for DISA Green off = line not used for DISA 4 Touch Message.
Page 204 Do This Administration Procedure 1 Touch Message. Forced Account Code Entry 2 Dial # 319. 3 Touch Auto Intercom button(s): Steady green on = voice terminal has Forced Account Code Entry Green off = voice terminal doesn‘t have Forced Account Code Entry 4 Touch Message.
Page 205 Do This Administration Procedure Group Paging: (continued) 1 Touch Message. To get a printout of paging groups 2 Dial #903 and wait for beep. 3 Touch Message. Intercom Dial Tone 1 Touch Message. To change the intercom dial tone 2 Dial #335. 3 Touch 0 to provide MERLIN II system intercom dial tone.
Page 206 Do This Administration Procedure Night Service, Enhanced (continued): 1 Touch Message. To set times for Night Service to go on and off automatically 2 Dial #311. 3 Dial number of day of week (0 = Sunday, 6 = Saturday). 4 Dial “on” time (2 digits for hour, 2 digits for minute in 24-hour format), or touch Drop to remove entry.
Page 207 Do This Administration Procedure 1 Touch Message. Recall Timer 2 Dial # 318. timer interval: 3 Dial number to specify 0 = 350 milliseconds 1 = 450 milliseconds 2 = 650 milliseconds 3 = 1 second 4 Touch Message. 1 Touch Message. Reminder Service Cancel 2 Dial #333.
Page 208 Administration Procedure Do This Transfer Return Interval 1 Touch Message. 2 Dial #306. 3 Dial number of rings (1 through 9) preferred before calls return to original voice terminal. Dial 0 if transferred calls should not return. 4 Touch Message. 3-16 Button Code Administration Procedures...
Page 209: Administration Button Codes
Administration Button Codes Feature Button(s) Administration Code Other Number(s) Set system size. # 201 0 = small 1 = large Set system line representation type. # 202 0 = square 1 = pooled with Button Access 2 = pooled with Dial Access 3 = pooled with ARS 4 = behind-switch...
Page 210 Button(s) Feature Administration Code Other Number(s) Set up a Night Service allowed list of # 310 Number of entry on list emergency numbers. (0 through 9) plus the telephone number Drop Remove Entry. #311 Day of the week (0 through Set the time of day that Night Service goes on automatically.
Page 211 Button(s) Feature Administration Code Other Number(s) minute Set the Camp On return interval. # 326 1 = 1 2 = 2 minutes 3 = 3 minutes 4 = 4 minutes 5 = 5 minutes # 327 01 through 30 Auto Intercom Assign a voice terminal to a Call Pickup group.
Page 212 Feature Button(s) Administration Code Other Number(s) Add an area code or exchange to an ARS 0 through 7 (table number) table. plus 00 through 99 (entry number) plus an entry Remove an area code or exchange from an Drop 0 through 7 (table number) ARS table.
Page 213: Menu-Driven Administration Procedures
Menu-Driven Administration Procedures The following table shows procedures for menu-driven administration. This display-based method is used only with the MERLIN 11 System display console. The console makes administering your system easy because each button below the display aligns with its corresponding entry on the display. You may also want to refer to Figure 3-1, the menu map, which shows the display for each of the administration features as well as their positions in the menu-driven administration hierarchy.
Page 214 Menu-Driven Administration Map FIGURE 3-1 Menu-Driven Administration Map 3-22 Menu-Driven Administration Procedures...
Page 215 Basic Administration Procedures Do This Administration Procedure 1 Reach screen via [System], [Size] System Size Setting 2 Touch as appropriate for your system. [Small] [Large] 1 Reach screen via [System], [Type] System Type 2 Touch the appropriate button for the type of system you want from For a following [Square],...
Page 216 Do This Administration Procedure Flexible Numbering, Single: 1 Reach screen via To renumber lines [FlexNum] , [Single] , [Lines] 2 Dial the old line number. 3 Touch [Enter] 4 Dial the new line number. 5 Touch to change more line numbers in sequence. [Next] 6 Touch to change more line numbers that are not in sequence...
Page 217 Do This Administration Procedure Attendant Position Setting 1 Reach screen via [System], [Attendants], [Position] 2 Touch Auto Intercom button(s): Green light on = attendant position Green light flashing = not now an attendant position 3 Touch [Store] 1 Reach screen via Loudspeaker Page jack [More], [Options] , [XtrnPg] 2 Touch line button:...
Page 218 Do This Administration Procedure 1 Reach screen via Voice terminal line assignments in square [Stations], [Line/Pool] and behind switch systems 2 Touch Auto Intercom button for voice terminal. 3 Touch [Enter] 4 Touch line buttons: Steady green on = line assigned to voice terminal Green off = line not assigned to voice terminal 5 Touch Conference to return to the administration menu.
Page 219 Optional Systemwide Features Do This Administration Procedure Automatic Route Selection (ARS): Reach screen via To specify how many tables are 6-digit [More] , [Tables] , [ARS-6dgt] tables Dial number of 6-digit tables (0 through 8). Touch [Enter] Touch Conference to return to the administration menu. To add an area code or exchange Reach screen via [More], [Tables], [ARS-Inp]...
Page 220 Do This Administration Procedure Automatic Route Selection (continued): Reach screen via [More], [Tables], [More], [ARS-Abs] To associate an absorption type with a pool number after adding the pool Dial table number (0 through 9). number Dial entry number (0 through 5). Touch [Enter] Dial Absorption code (0 through 5).
Page 221 Do This Administration Procedure Behind Switch Operation To specify system type 1 Reach screen via [System], [Type], [More] 2 Touch [BehindSw] To administer fixed features for the 1 Reach screen via [More] , [Options] , [More] , [BehindSw] host system. 2 Touch the appropriate button, , or [Transfer] , [Drop]...
Page 222 Do This Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: If you do not need to dial a toll NOTE: prefix (0 or 1) to place a long distance call, perform steps 1 and 2 below. If you use a toll prefix, just perform step 2 below.
Page 223 Do This Administration Procedure Call restrictions and allowed lists (continued): Reach screen via To set up allowed lists [More], [Tables], [More], [AlwList] Dial list number (0 through 7). Dial entry number (0 through 9). Touch [Enter] Dial the new entry up to 6 digits (area code and/or exchange) plus leading 1 if required, or emergency number (e.g.
Page 224 Do This Administration Procedure . . . Camp On: 1 Reach screen via To set the Camp On return interval [More], [Options] [CampOn] remain 2 Enter the number of minutes (1 through 5) that calls should camped. 3 T o u c h [Enter] 4 Touch Conference to return to the administration menu.
Page 225 Do This Administration Procedure Disconnect interval 1 Reach screen via for held calls [Lines], [More] , [HldAband] 2 Touch line buttons: Steady green on = line drops held call on long (450 millisecond) signal (default) Green off = line drops held call on short (50 millisecond) signal 3 Touch Conference to return to the administration menu.
Page 226 Do This Administration Procedure Group Paging: Reach screen via [Stations], [More], [PageZn] To assign voice terminals to groups for Group Page Dial code (default 881 through 887) or logical ID number of Group Page group. Touch [Enter] Touch Auto Intercom button(s): Steady green on = voice terminal in paging group Green off = voice terminal not in paging group Touch Conference to return to the administration menu.
Page 227 Do This Administration Procedure Reach screen via [More], [Night], [Emerg] Night Service, Enhanced: (continued) Dial entry number (0 through 9). To set up an allowed list of emergency Touch [Enter]. numbers Dial telephone number (12 digit maximum). Touch and repeat steps 4 and 5 for up to 10 numbers. [Next] Touch [Enter]...
Page 228 Do This Administration Procedure One-Touch Call Handling Option: 1 Reach screen via [More], [Options] , [More], [More] , [OneTouch] To set system for One-Touch Transfer (default) 2 Touch [Transfer] 3 Touch Conference to return to the administration menu. 1 Reach screen via To set system for One-Touch Hold [More], [Options], [More], [More], [OneTouch] with Call Announcement...
Page 229 Do This Administration Procedure Dial: System Speed Reach screen via To assign System Speed Dial codes [More], [SpdDial] through Dial System Speed Dial Number (60 Touch [Enter] Dial * if it is a marked Dial number. steps Touch for next highest code or touch and follow [Next] [Enter]...
Page 230: Voice Terminal Features And Programming Codes
Voice Terminal Features and Programming Codes The table below acquaints you with the fixed features that come with the MERLIN II system voice terminal and the programmable features that you can program onto your voice terminal. Some features can also be accessed by using a dial code;...
Page 231 Fixed or Feature Name Description Programmable Programming Code CALL HANDLING (continued) Pick up a parked, held, or ringing Programmable Call Pickup Dial *84 (or *84 + line code or call at another voice terminal or on † intercom number) a line you don’t have. Programmable Call Pickup Groups As a member of a Call Pickup...
Page 232 Fixed or Description Programmable Programming Code Feature Name CALL REPORTING Account Number Enter an account number on a Programmable Dial *82 Entry printed call report Programmable Dial *82 Forced Account Code Require a user to enter a code in Entry order to place an outside call.
Page 233 Fixed or Programming Code Programmable Description Feature Name PRIVACY Programmable Dial *71 Prevent calls from ringing while Do Not Disturb you are busy Dial *72 Programmable Prevent others from accidentally Privacy joining your calls † LINE OPTIONS Dial ** Programmable Choose the order of the lines you Automatic Line Touch the line buttons in the...
Page 234 Fixed or Programmable Programming Code Feature Name Description INTEROFFICE COMMUNICATIONS (continued) Leave Word Calling Leave a message at a display voice Features (cannot be terminal or handle messages used with a display efficiently with your display voice terminal console) Programmable Dial *83 Leave a message at a display voice Deliver Message...
Page 235 Description Fixed or Programming Code Feature Name Programmable VOICE TERMINAL STATUS Programmable At an individual voice terminal Extended Station Change the indication of the lights dial: on voice terminals from standard Status “301 for ESS1 state call handling to Outward *302 for ESS2 state Restriction status in Hotel/Motel mode or After Call Work State...
Page 236 Voice Terminal Programming Codes Programming Codes Other Numbers Feature Programmable a speed dial access that replaces the “ #” button to access MERLIN features Attendant Barge-In Reminder cancel Reminder set Camp On Call Pickup Groups Call Forwarding Ringing Options (No Ring) or Voice Announcement Disable Ringing Options (Delayed Ring) Ringing Options (Immediate Ring) or Voice...
Page 237 Feature Other Numbers Programming Codes Auto Answer-All Touch-Tone Enable Coverage Inhibit Delete Message Return Call Next Message Scroll Forced Account Code Entry (outgoing calls) Account Number Entry (incoming and outgoing calls) Deliver Message Call Pickup for a specific line, dial *84 + line code or station intercom code Call Park Notify Send...
Page 238 Feature Programming Codes Other Numbers Extended Station Status to put a voice terminal into *210 standard call-handling mode from an attendant console Extended Station Status to put a vice terminal into *211 ESS1 from an attendant console Extended Station Status to put a voice terminal into *212 ESS2 from an attendant console Extended Station Status to put a voice terminal into...
Page 239 Index Camp On, 2-35 – 2-37 Abbreviated Ringing, 2-142 – 2-143, 3-41, 3-46 Centralized Programming, 2-37 – 2-40 See also Ringing Options method of, 3-9, 3-29 Account Code Entry, 2-5, 2-50 Circuit Pack Modules, 2-176 Account Number Entry, 3-40, 3-45 800 Module, 2-176 Administration 400 Module, 2-176...
Page 240 Manual Signaling, 2-106 – 2-107, 2-159, 3-42, 3-44 General Purpose Adapter, 2-146, 2-178–2-179 Master Planning Form, 3-1 Ghost Lines, 2-99 Menu-Driven Administration, 2-107 – 2-113 Group Call Distribution, 2-70 – 2-72, 3-41, 345 Map of, 3-22 assigning voice terminals to groups, method of, 3-12, Quick Reference to, 3-21 –...
Page 241 Speaker, 2-148 – 2-149 Printer, set to scroll to top of page, method of, 3-8, 3-29 Group Listening, 2-148 – 2-149 Printout, getting, 2-4 Monitor-on-Hold, 2-148 – 2-149 Call Distribution groups, 3-12, 3-33 on-Hook Dialing, 2-148 – 2-149 Night Service, 3-14, 3-34 Paging groups, 3-13, 3-34 Speakerphone, 2-148 –...
Page 242 Voice terminal configuration form, 3-1 Voice terminal line assignments in behind switch systems, method of designating, 3-4, 3-26 Voice terminal line assignments in square systems, method of designating, 3-4, 3-26 Voice terminal type, 2-2, 2-167 Volume Control, 2-168 WATS line, using with DISA, 2-44 I-4 Index...

AT&T Merlin II Feature Module 2 System Manual

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