AT&T Merlin II System Administrator Manual
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AT&T Merlin II System Administrator Manual

AT&T Merlin II System Administrator Manual

Voice messaging system for merlin ii communications system release 3
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Download this manual See also: Operator's Manual, System Manual
999-510-136
Issue 1
July 1990

MERLIN MAIL

VOICE MESSAGING SYSTEM
System Administrator's Guide
for Merlin II
Communications System
Release 3

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Summary of Contents for AT&T Merlin II

  • Page 1: Merlin Mail

    999-510-136 Issue 1 July 1990 MERLIN MAIL VOICE MESSAGING SYSTEM System Administrator’s Guide for Merlin II Communications System Release 3...

  • Page 2: Issue

    Issue 1 ©1990 AT&T July, 1990 All Rights Reserved Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T. MERLIN MAIL is a trademark of AT&T.

  • Page 3: Fcc Notification And Repair Information

    FCC Notification and Repair Information This equipment is registered with the Federal Communications Commission (FCC) in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Connection to the MEANS OF CONNECTION: telephone network shall be through a standard network interface jack USOC RJ11C.
  • Page 4 If this Rights of the Local Telephone Company: equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible.

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction Overview System Administrator’s Responsibilities Services Offered Additional Features Processing Calls Conventions Helpful Hints Chapter 2: Changing Mailbox Assignments Changing Voice Mail Extensions Changing the System Administrator’s Extension Changing the System Operator’s Extension Changing the General Mailbox Owner’s Extension Changing the Fax Extension Changing Other Mailbox Assignments Adding a Mailbox...
  • Page 6 3-13 Changing a Voice Mail Greeting Listening to a Voice Mail Greeting 3-13 Changing the Voice Mail Greeting 3 - 1 4 Chapter 4: Changing Main Menus Changing the Automated Attendant Menu Choosing the Type of Transfer Transfer to a Specific Extension 4 - 3 Transfer to an Existing Submenu 4 - 5...
  • Page 7 Chapter 7: Troubleshooting Troubleshooting Glossary Index Forwarding General Mailbox Messages Quick Reference...

  • Page 8: Chapter 1: Introduction

    Overview Chapter 1: Introduction MERLIN MAIL™ Voice Messaging System works with the MERLIN® II Release 3 Communications System to process calls promptly and efficiently. It offers the following benefits: Reduces the workload of the System Operator, freeing this person to perform other tasks. Insures that incoming calls are answered quickly, and transfers them to the appropriate destination.

  • Page 9: Services Offered

    subscribers can send messages to report any problems they experience with the MERLIN MAIL system. When a message is sent to the Trouble Mailbox, the message waiting lamp on your phone goes on. You will also need to give a copy of the instructions for forwarding General Mailbox messages to the person who has been assigned as the General Mailbox Owner (the assignment should be recorded on Form B: System...
  • Page 10 In addition, you can record different greetings and offer different menu options depending whether your company is open or closed. For holidays, emergency closings, and temporary changes in your business schedule, you can record special greetings and activate them from any Touch-Tone phone, even from your home.

  • Page 11: Additional Features

    Additional Features In addition to the three services listed above, the MERLIN MAIL system provides the following features: Directory Helps callers look up extension numbers of subscribers. Dial 0/Timeout option Provides three options for handling calls when callers need assistance or when callers do not select a menu option within four seconds.

  • Page 12: Processing Calls

    Processing Calls When the MERLIN MAIL system detects an incoming call, it waits a specified number of rings, answers the call, then plays a prerecorded greeting. The MERLIN MAIL system can be set to answer calls immediately (primary) or after a four-ring delay (secondary). When the Automated Attendant Service is selected, after the greeting, the Main Menu plays a list of one-digit Selector Codes so that callers press one button to reach the...
  • Page 13 If the System Operator or group secretary handles calls for individuals who are unavailable to answer their phones, Call Answer Service can be used when callers want to leave messages. The System Operator or group secretary transfers calls to a Call Answer port, then the caller is asked to reenter the extension number to leave a message.

  • Page 14: Conventions

    Conventions This guide uses the following conventions to indicate the action you need to take: ] means press 1 on the dial pad. ] means dial the MERLIN MAIL system MERMAIL extension number. ] means dial the appropriate extension number. Ext.

  • Page 15: Helpful Hints

    Helpful Hints After you are familiar with the MERLIN MAIL system, these hints and shortcuts could save you a lot of time. You never need to wait for a greeting or a prompt to play before dialing the next step. Dialing [ ] from anywhere during the MERLIN MAIL system administration will always...

  • Page 16: Chapter 2: Changing Mailbox Assignments

    Chapter 2: Changing Mailbox Assignments Changing Voice Mail Extensions You administer these four positions differently than other extensions in the MERLIN MAIL system: System Administrator System Operator General Mailbox Owner Fax station(s) Use the appropriate procedure below when changing any of these extensions.

  • Page 17: Changing The System Operator's Extension

    ] to change the System Administrator’s extension. The current System Administrator’s extension plays. New [ ] followed by [ Ext. The new extension number plays, followed by the System Parameters Menu. Changing the System Operator’s Extension Follow the procedure below to reassign the System Operator’s position.

  • Page 18: Changing The General Mailbox Owner's Extension

    Changing the General Mailbox Owner’s Extension Follow the procedure below to reassign the General Mailbox Owner’s extension. Be sure to update the General Mailbox Owner’s NOTE: information on Planning Form B: System Parameter. ] (the MERLIN MAIL system extension). MERMAIL The MERLIN MAIL system greeting plays.

  • Page 19: Changing The Fax Extension

    Changing the Fax Extension Follow the procedure below to assign a new fax extension. Be sure to update the fax extension on Planning NOTE: Form D: Automated Attendant Settings. ] (the MERLIN MAIL system extension). MERMAIL The MERLIN MAIL system greeting plays. ] to enter Voice Mail.

  • Page 20: Changing Other Mailbox Assignments

    Changing Other Mailbox Assignments Whenever employees are hired or their employment status changes (i.e. promoted, relocated, leave the company), you may have to add, change, or delete their Mailboxes. You may also want to change the Class of Service, which specifies the type of transfer and time (in minutes) available for messages, or reassign a password for an employee who has forgotten it.
  • Page 21 Enter the Class of Service (see key below) followed by [ Class of Service (COS) Key Class Mins Transfer Type Unsupervised Unsupervised Unsupervised Supervised Supervised Supervised No Transfer Using the dial pad as shown in the Letter key, enter the employee’s last name (up to 10 letters) followed by [ The letters are repeated for confirmation.

  • Page 22: Changing The Name On A Mailbox

    Choose the appropriate option: ] to rerecord the name. > > [ ] to rewind and play back the name. > [ ] to erase the name. Record the name again. ] to approve the name. Changing the Name on a Mailbox When an employee’s name changes or an extension is reassigned, update the Mailbox as follows.
  • Page 23 Enter the employee’s new last name (up to 10 letters) using the Letter key below, followed by [ The letters are repeated for confirmation. L e t t e r K e y 2-8 Changing Other Mailbox Assignments...

  • Page 24: Deleting A Mailbox

    Deleting a Mailbox If an employee leaves your company and you do not want to reassign the extension, follow the procedure below to delete the Mailbox. Be sure to remove the name from Planning NOTE: Form A: Voice Mail Assignments. ] (the MERLIN MAIL system extension).

  • Page 25: Changing The Class Of Service

    Changing the Class of Service Each Mailbox is assigned a Class of Service (COS) that specifies the type of transfer and the total time in minutes available for messages. To change the current assignment, perform the following procedure. Be sure to change the COS on Planning Form A: NOTE: Voice Mail Assignments.

  • Page 26: Changing The Password Back To 1234

    Changing the Password Back to 1234 If an employee in your company forgets the password to his or her Mailbox, you can reset the password to 1234 so that the employee can retrieve the messages in the Mailbox. The employee can then change the password to a private number.

  • Page 27: Chapter 3: Changing Greetings

    Chapter 3: Changing Greetings Changing Automated Attendant Greeting Callers hear one of three different Automated Attendant Greetings when your company is open, closed, or temporarily changes hours. See the instructions below to change a Day or Night Greeting, activate a temporary greeting for a holiday or emergency closing, or listen to the current greeting.

  • Page 28: Listening To An Automated Attendant Greeting

    Listening to an Automated Attendant Greeting To listen to the greeting that plays to callers when their calls are answered by the Automated Attendant Service, follow the procedure below. ] (the MERLIN MAIL system extension). MERMAIL The MERLIN MAIL system greeting plays. ] to enter Voice Mail.

  • Page 29: Changing The Touch-Tone Gate Setting

    Changing the Touch-Tone Gate Setting When the Touch-Tone Gate is on, the greeting must instruct callers to press [ ] before the Main Menu plays. If a caller does not press [ ], the call is transferred to assistance. The Touch-Tone Gate is automatically on when NOTE: Fax Answer is selected and cannot be turned off.

  • Page 30: Changing The Day Greeting

    Changing the Day Greeting The Day Greeting plays when your company is open. Typically, the greeting lets callers know the company name and related information before the menu plays. If the Touch-Tone Gate is on, the Day Greeting must ask callers to press [ ] before the Day Main Menu plays.

  • Page 31: Changing The Night Greeting

    Select one of the following options or go to step 13: ] to rerecord the greeting. > ] to rewind and play back the greeting. > ] to delete the greeting and use the current > greeting. ] to approve the greeting. The Day Greeting Menu plays.
  • Page 32 ] for System Greeting. The System Greeting Menu plays. ] for the Automated Attendant Greeting. The Automated Attendant Administration Menu plays. ] for the Night Greeting. The Night Greeting Menu plays. ] to record the Night Greeting. “Record at the tone.” Record the Night Greeting (up to ten seconds).

  • Page 33: Using The Temporary Closure Greeting

    Using the Temporary Closure Greeting If your company will be temporarily closed on a day that it is normally open, or is closing earlier than normal, use the procedure below to record a Temporary Closure Greeting. This greeting turns off automatically the following day. You can record your own Temporary Closure Greeting or use the following prerecorded greeting: “Hello, welcome to the MERLIN MAIL system.
  • Page 34 Record a Temporary Closure Greeting. ] after recording the greeting. Choose an option or go to step 13: ] to rerecord the greeting. > ] to rewind and play back the greeting. > ] to delete the greeting and use the current >...

  • Page 35: Changing The Call Answer Greeting

    Changing the Call Answer Greeting The Call Answer Greeting plays to callers on lines assigned to the Call Answer Service. Generally, the greeting includes your company name, and related information that callers need to know. You can record your own Call Answer Greeting or use the prerecorded greeting as follows: “Welcome to the MERLIN MAIL system.

  • Page 36: Listening To A Call Answer Greeting

    ] for Transfer from Call Answer Port. The current setting plays. Choose the appropriate option: ] for Yes, transfer permitted. > ] for No, no transfer permitted. > Listening to a Call Answer Greeting You may want to listen to the greeting that plays when calls are answered by the Call Answer Service.

  • Page 37: Changing The Call Answer Greeting

    Changing the Call Answer Greeting If you want to change the Call Answer Greeting to update the information provided to callers, follow the procedure below. If you set the Transfer from a Call Answer Port to on, be sure to include instructions to callers to dial [ ] for assistance or [ ] to transfer to another extension.
  • Page 38 ] after recording the greeting. Choose an option or go to step 12: ] to rerecord the greeting. > ] to rewind and play back the greeting. > ] to delete the greeting. > ] to approve the greeting. The Call Answer Greeting Menu plays. 3-12 Changing the Call Answer Greeting...

  • Page 39: Changing A Voice Mail Greeting

    Changing a Voice Mail Greeting The Voice Mail Greeting plays to subscribers when they call into the Voice Mail Service. You can record your own Voice Mail Greeting or use the prerecorded greeting as follows: "Welcome to the MERLIN MAIL system. Please enter extension and [ ]."...

  • Page 40: Changing The Voice Mail Greeting 3 - 1

    Changing the Voice Mail Greeting To change the Voice Mail greeting, follow the procedure below. Be sure to update the Voice Mail Greeting on NOTE: Form C: System Greetings (Continued). ] (the MERLIN MAIL system extension). MERMAIL The MERLIN MAIL system greeting plays. ] to enter Voice Mail.
  • Page 41 Choose an option or go to step 12: ] to rerecord the greeting. > ] to rewind and play back the greeting. > ] to delete the greeting and use the current > greeting. ] to approve the greeting. The Voice Mail Greeting Menu plays. Changing a Voice Mail Greeting 3-15...

  • Page 42: Chapter 4: Changing Main Menus

    Chapter 4: Changing Main Menus Changing the Automated Attendant Menu Callers hear the Main Menu after the Automated Attendant Greeting on lines answered by the Automated Attendant Service. This menu offers callers the option of dialing one digit to reach frequently called departments or extensions.
  • Page 43 Here are the options: Transfer to a Specific Extension Calls are transferred to a specific extension or Call Distribution Group. For example, at ABC Travel Agency, when callers press [ ], they are connected to extension 28, the corporate travel agent’s extension. Transfer to an Existing Submenu Callers hear another menu, from which they choose another Selector Code.

  • Page 44: Transfer To A Specific Extension

    Transfer Directly to an Extension Callers can dial individual extensions directly from the Main Menu when corresponding Selector Codes are reserved for direct extension dialing. For example, if the extensions at ABC Travel Agency range from 28 to 48, Selector Codes 2, 3, and 4 could be reserved for direct dialing.
  • Page 45 Choose the appropriate option: ] to select the Day Main Menu. > The Menu Definition Options play. ] to select the Night Main Menu. > The Menu Definition Option play. ] to modify the Main Menu. Enter a Selector Code ( [ ] through [ ] ).

  • Page 46: Transfer To An Existing Submenu

    ] to approve the Main Menu script. “Menu saved.” ] to select a Dial 0/Timeout Option. The current Dial 0/Timeout Option plays followed by the Timeout Option Menu. Choose the Dial 0/Timeout Option: ] for System Operator. > ] for General Mailbox. >...
  • Page 47 ] to administer the MERLIN MAIL system. The System Administration Menu plays. ] for Automated Attendant. The Automated Attendant Administration Menu plays. Choose the appropriate option: ] to select the Day Main Menu. > The Menu Definition Options play. ] to select the Night Main Menu. >...

  • Page 48: Transfer To An Existing Announcement

    Choose an option or go to step 16: ] to rerecord the Main Menu script. > ] to rewind and play back the Main Menu > script. > [ ] to delete the Main Menu and use the previously recorded Main Menu script. ] to approve the Main Menu script.
  • Page 49 Create an announcement, and assign it an announcement CREATING AN number, then follow the procedure below. ANNOUNCEMENT Be sure to create the announcement on Planning NOTE: Form H: Automated Attendant Announcements. ] (the MERLIN MAIL system extension). MERMAIL The MERLIN MAIL system greeting plays. ] to enter Voice Mail.
  • Page 50 After you have recorded an announcement, use the ASSIGNING A procedure below to change a Selector Code to transfer SELECTOR CODE calls to the announcement. Be sure to update the Main Menu on Planning NOTE: Form E: Automated Attendant Day Main Menu or Planning Form F: Automated Attendant Night Main Menu.
  • Page 51 Record the Main Menu script. Even if you’ve changed only one Selector NOTE: Code, you must rerecord the Main Menu in its entirety. ] after recording. The Message Recording Menu plays. Choose an option or go to step 11: ] to rerecord the Main Menu script. >...

  • Page 52: Prompt For An Extension

    Prompt for an Extension If your company’s extension numbers coincide with one or more Selector Codes, you can require that callers enter a Selector Code before they can dial an individual extension number. Be sure to update the Main Menu on Planning NOTE: Form E: Automated Attendant Day Main Menu or Planning Form F: Automated Attendant Night...
  • Page 53 ] to prompt for an extension. The Selector Code and transfer type are confirmed. If you are changing more than one Selector NOTE: Code, enter the next Selector Code and its transfer type now, before you record the Main Menu script. ] to approve.

  • Page 54: Transfer Directly To An Extension

    Transfer Directly to an Extension You can reserve Selector Codes that match the first digit of the extension numbers in your company for direct dialing of extension numbers from the Main Menu. Be sure to update the Main Menu on Planning NOTE: Form E: Automated Attendant Day Main Menu or Planning Form F: Automated Attendant Night...
  • Page 55 ] to approve. You’ll be asked to record the entire Main Menu script, “Record at the tone.” Record the Main Menu script. Even if you’ve changed only one Selector NOTE: Code, you must rerecord the Main Menu script in its entirety. ] after recording.

  • Page 56: Recording The Main Menu Script Only

    Recording the Main Menu Script Only If you want to change the Main Menu script but do not want to change the Selector Codes or transfer types, use the procedure below: Be sure to update the Main Menu Script on NOTE: Planning Form E: Automated Attendant Day Main Menu or Planning Form F: Automated...
  • Page 57 ] after recording. The Message Recording Menu plays. Choose an option or go to step 13: ] to rerecord the Main Menu script. > ] to rewind and play back the Main Menu > script. ] to delete the Main Menu script and use the >...

  • Page 58: Deleting A Selector Code From The Main Menu

    Deleting a Selector Code from the Main Menu If you want to delete a Selector Code that is currently assigned to the Main Menu, follow the procedure below. Be sure to update the Main Menu on Planning NOTE: Form E: Automated Attendant Day Main Menu or Planning Form F: Automated Attendant Night Main Menu.
  • Page 59 ] to delete the Selector Code. The Selector Code is deleted. If you are deleting more than one NOTE: Selector Code, go to step 9. ] to approve. You’ll be asked to record the entire Main Menu script, “Record at the tone.” Record the Main Menu script.

  • Page 60: Chapter 5: Changing Submenus

    Chapter 5: Changing Submenus Changing Automated Attendant Submenu A submenu is another menu level that provides a second list of options to callers. Generally, callers are directed to a submenu from the Main Menu. For example, the Main Menu for ABC Travel Agency offers these options: For Cruises, press [ For Corporate Travel, press [...

  • Page 61: Choosing The Type Of Transfer

    Choosing the Type of Transfer Choose a Selector Code (0 through 9), from the submenu and determine what happens when a caller chooses it. Here are the options: Transfer to a Specific Extension Callers are transferred to a specific extension or Call Distribution Group.

  • Page 62: Transfer To A Specific Extension

    Transfer to a Specific Extension If a submenu Selector Code transfers calls to an extension, follow the procedure below to add or change it. Be sure to update the submenu on Planning NOTE: Form G: Automated Attendant Submenus. ] (the MERLIN MAIL system extension). MERMAIL The MERLIN MAIL system greeting plays.
  • Page 63 ] where the calls will be transferred followed Ext. by [ The Selector Code and extension number are confirmed. If you are changing more than one Selector NOTE: Code, enter the next Selector Code and transfer type now, before you record the submenu script.

  • Page 64: Transfer To An Existing Submenu

    Transfer to an Existing Submenu If you are adding or changing a Selector Code that transfers callers to another submenu, follow the procedure below, The lowest leveI submenu must be created and recorded first. Be sure to update the submenu on Planning NOTE: Form G: Automated Attendant Submenus.
  • Page 65 ] to transfer to an existing submenu. Enter the lower level submenu number followed by [ The Selector Code and submenu number are confirmed, If you are changing more than one Selector NOTE: Code, enter the next Selector Code and transfer type now, before you record the submenu script.

  • Page 66: Transfer To An Existing Announcement

    Transfer to an Existing Announcement You can create up to 99 separate announcements to play to callers who choose the corresponding Selector Code from either a Main Menu or submenu. Before you administer a Selector Code to transfer callers to an announcement, you must record the announcement and assign it an announcement number (01 through 99).
  • Page 67 Enter the announcement number (01 through 99) followed by [ “Record at the tone.” If the announcement already exists, you’ll be asked to press you want to modify it. Record the announcement. ] after recording the announcement. Choose an option or go to step 13: ] to rerecord the announcement.
  • Page 68 ] to transfer to an existing announcement. Enter the announcement number. The Selector Code and announcement number are confirmed. If you are changing more than one Selector NOTE: Code, enter the next Selector Code and transfer type now, before you record the submenu script.

  • Page 69: Recording The Submenu Script Only

    Recording the Submenu Script Only If you want to change the submenu script but do not want to change the Selector Codes or transfer types associated with it, use the procedure below. Be sure to update the submenu script on Planning NOTE: Form G: Automated Attendant Submenus.

  • Page 70: Deleting A Selector Code From A Submenu

    Choose an option or go to step 13: ] to rerecord the submenu script. > ] to rewind and play back the submenu > script. ] to delete the submenu script and use the > one previously recorded. ] to approve the submenu. “Menu saved.”...
  • Page 71 ] to modify the submenu. Enter a Selector Code ( [ ] through [ ] ). Since the Selector Code is already assigned, you'll be asked to press if you are modifying it. ] for Yes to modify the Selector Code. ] to delete the Selector Code.

  • Page 72: Chapter 6: Changing The Schedule

    Chapter 6: Changing the Schedule Changing Automated Attendant Schedule Automated Attendant Service provides both day and night operation so that callers hear the appropriate greeting and menu options whenever they call. The MERLIN MAIL system keeps track of the time and switches to day or night operation automatically.

  • Page 73: Changing The Weekly Business Schedule

    ] to update the date and time. You can skip the date and change the time NOTE: only by pressing [ ] when the date is requested, and vice versa. Enter the date (mmddyy). The date is confirmed. Enter the time (hhmm). The time is confirmed.
  • Page 74 To enter the time, you can use either the 24-hour format (0000 through 2359) or the 12-hour format (1200 through 1159) followed by a selection of a.m. or p.m. Follow the procedure below to change your business schedule. Be sure to update the weekly business schedule NOTE: on Planning Form B: System Parameters.
  • Page 75 Choose the appropriate setting: ] for open. Go to step 13. > ] for closed. Go to step 15. > ] for holiday closing. Go to step 10. > If you specify a holiday closing on the N O T E : day of the holiday, you’ll be asked to confirm it.

  • Page 76: Temporarily Changing The Business Schedule

    Temporarily Changing the Business Schedule The procedures that follow allow you to change the business schedule to accommodate an early closing on a day your business is usually open (for example, an emergency closing due to inclement weather) and to record a Temporary Closure Greeting.
  • Page 77 Choose the appropriate option: ] to record a Temporary Closure Greeting. > Go to step 10. “Record at the tone.” ] to use the prerecorded Temporary Closure > Greeting. ] after recording the greeting. Choose an option: ] to rerecord the greeting. >...
  • Page 78 ] to administer the Schedule. ] to change to open or closed. Choose the appropriate option: ] for open. > ] for closed. Go to step 9. > Choose the appropriate option: ] to listen to the current greeting. NOTE: ] to select the regular closed greeting >...

  • Page 79: Troubleshooting

    Chapter 7: Troubleshooting Troubleshooting Trouble Indication Your Response Touch-Tones are being missed. If you are using a speakerphone, turn off the microphone. If you have a weak connection, the MERLIN MAIL system may not be able to interpret Touch-Tones while a greeting plays.
  • Page 80 Your Response Trouble Indication It takes about 30 seconds to turn the Message waiting lamp will not turn lamp on or off. If the system has on or off. heavy call traffic, it may take slightly longer. Message lamp remains on until all messages are removed from the Mailbox.
  • Page 81 Trouble Indication Your Response The MERLIN MAIL system doesn’t The system may be administered for answer immediately. delayed answer, or the MERLIN II system may have been set for delayed ring or no ring. Check the modular cords on the MERLIN MAIL system unit to make sure they are securely connected.
  • Page 82 Glossary The method of programming used to select, activate, and Administration deactivate the MERLIN MAIL system features. Announcement An informative message (usually provides frequently requested information) that is prerecorded by the System Administrator and plays to callers who select it from the Main Menu or submenus.
  • Page 83 Designates an alternate answering position when the Coverage person called is not available to answer the phone. Using Call Answer Service, a Call Answer port can be designated as a coverage position. The Automated Attendant Greeting that plays when a Day Greeting company is open.
  • Page 84 Different messages play to callers depending on the Greetings service selected and the time of day. The Automated Attendant Day Greeting plays to callers when the company is open. The Automated Attendant Night Greeting plays to callers when the company is closed. The Automated Attendant Temporary Closure Greeting plays to callers when an emergency results in an early closing.
  • Page 85 A transfer type that is normally used for visitors, guests, or No Transfer employees who need to receive messages in the office but do not have a phone assigned to them. Callers can dial the visitor’s extension number and leave a message which the visitor can retrieve by calling into Voice Mail.
  • Page 86 The MERLIN MAIL system monitors a call until it is Supervised Transfer answered. If the line is busy or is not answered, callers are given two options: choose another extension or leave a message (caller does not need to reenter the extension number).
  • Page 87 This storage space is reserved for subscribers to report any Trouble Mailbox problems they may experience with the MERLIN MAIL system so that the System Administrator can correct them. To report a problem, a subscriber calls the extension ] and leaves a message in the Trouble Mailbox.
  • Page 88 Index 12-hour format, 6-3 daylight saving time, 6-1 24-hour format, 6-3 delayed answer, 7-3 delayed ring, 7-3 deleting, 2-5, 2-9, 4-17, 5-11 Mailboxes, 2-5, 2-9 announcement, 4-2, 4-7 — 4-10, 5-2, Selector Codes, 4-17, 5-11 5-7 — 5-9, G-1, G-2, G-3, G-4 Dial 0/Timeout option, 1-4, G-1 creating, 5-7 direct dialing, 4-3, 4-13...
  • Page 89 greeting, 1-3, 1-8, 3-2, 3-9 — 3-12, message, 1-3, 1-8, 2-9 3-13 — 3-15, 6-1, G-2, G-4 lost, 2-9 listening, 3-2, 3-10, 3-13 recording, 1-8 recording, 1-3, 1-8, 3-11 — 3-12, 3-13 — 3-15 guests, G-2 retrieving, 1-3 sending, 1-3 message waiting lamp, 7-2, G-2 microphone, 7-1 hints, 1-8...
  • Page 90 reassign extension numbers, 2-1 System Administrator, 1-1, 2-1, 7-2, G-3, G-4, recording, 1-8, 4-15 — 4-16, 5-7, 7-3 changing, 2-1 — 2-2 announcement, 5-7 messages for, 7-2 greeting, 1-8 responsibilities, 1-1 Main Menu Script only, 4-15 — 4-16 System Operator, 1-4, 2-1, 3-1, 3-3, 3-4, 3-5, message, 1-8 7-2, G-1, G-3 name, 1-8...
  • Page 91 visitors, G-2 Voice Mail Greeting, 2-1, 3-13 — 3-15, G-2 changing, 3-14 — 3-15 listening, 3-13 prerecorded, 3-14 positions, 2-1 Voice Mail Service, 1-3, 3-13, 7-3, G-3, G-4 Weather, early closing, 3-1, 6-3 Weekly Business Schedule, 6-2—6-4 changing, 6-2—6-4 I-4 Index...
  • Page 92 FORWARDING GENERAL MAILBOX MESSAGES If you are the General Mailbox Owner, when your green message waiting lamp comes on, check the General Mailbox as follows: MERMAIL (the extension for the MERLIN MAIL system). The greeting plays. ] to enter Voice Mail. The Voice Mail greeting plays.
  • Page 93 AT&T MERLIN MAIL™ System Voice Messaging Quick Reference Card Voice Mail Service acts like a built-in answering machine. Callers from inside and outside your company can leave messages for you in your mailbox which you can listen to, forward, save, or discard. A password you create keeps messages private.
  • Page 94 LOGGING IN MERMAIL (the extension for MERLIN MAIL). The greeting plays. ] to enter Voice Mail. The Voice Mail greeting plays. Your followed by [ EXTENSION Your followed by [ PASSWORD Voice Mail announces the number of messages in your Mailbox. Until you change it, the password is [ NOTE: Select an option from the Voice Mail Menu:...
  • Page 95 LISTENING TO MESSAGES Log in to Voice Mail. The Voice Mail Menu plays. ] to get messages. The message header plays. ] to play the message. The message plays. While the message plays, you can choose additional options: ] to pause; [ ] again to resume.
  • Page 96 Choose an option or go to step 5: ] to rewind and play back your response. ] to rerecord your response. Go to step 3. ] to delete your response. Voice Mail confirms, “Message not created. No response sent.” ] to send your reply. The green message waiting lamp goes on at the destination phone.
  • Page 97 One of the following actions occurs: A match is made. The Message Addressing Menu plays and prompts for next extension. The letters match more than one person. Voice Mail announces the names that match. After you select one, the Message Addressing Menu plays.
  • Page 98 Choose an option or go to step 6: ] to rewind and play back the name. ] to rerecord the name. Go to step 4. ] to delete the name. ] to approve the name. CHANGING YOUR PASSWORD Log in to Voice Mail. The Voice Mail Menu plays.

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