Collecting Digits - Altigen ACM 6.5 Administration Manual

Configuringing Auto Attendants
Action
VM - Record
Message
VM - Mailbox
Access
Adv. - System
Call Back
Adv. - Collect
Digits
Adv. - Advanced
Call Router
Adv. -
Application
Process Control

Collecting Digits

When a caller selects the "Collect Digits" action item, a custom phrase is required to
advise the caller how many digits are required. The system will look at "Min Length" and
"Max Length" to determine if the collect digit action was successful or failed.
If successful, the system executes the sub-level "&" action item.
•
If failed, the system executes the menu item you define as a fail over action.
•
96
MAXCS ACM 6.5 Administration Manual
Description
Leaves a voice mail message in the specified voice
mail box. If you want the caller to hear the
extension's greeting before hearing the start-
recording beep, check Play Extension Greeting.
Allows the caller to log in to the voice mail system to
retrieve voice mail or change personal options from
the outside. This option is assigned to the "#" key at
the top level of each AA by default.
Allows outside caller to dial into the system, enter a
call back number, hang up, and wait for the system
to call back. The system will request the caller to
enter an extension and password for authentication.
The call back number needs to include the toll call
prefix and area code for long distance and
international calls. The trunk or route access code is
not required when entering a call back number.
See the discussion below on "Collecting Digits".
When selected, the system will hand over the call to
the Advanced Call Router application through the
SDK API interface. The ACR application needs to log
in to a virtual extension with the correct password. If
the ACR application fails to connect, the system will
execute the sub-level "&" as a fail action.
When selected, the system will hand over the call to
the APC (Application Process Control) SDK through
an application extension as a control extension. An
SDK APC based application needs to log in to the
application extension to receive the call. If the APC
application fails to connect, the system will execute
the sub-level "&" as a fail action.