Callpilot Service Directory Numbers And The Sdn Table - Nortel Meridian 1000 Configuration Manual

CallPilot and CS 1000 connectivity overview
CallPilot Service Directory Numbers and the
SDN Table
Introduction
When a call arrives at a CDN queue either directly or indirectly from a phantom DN
or dummy ACD DN, the CS 1000 system gives the caller ringback treatment. While
this happens, the dialed DN is looked up in the SDN Table in CallPilot to determine
what service is required.
What is the SDN Table?
The SDN Table is where the CDNs, phantom DNs, or dummy ACD DNs that have
been configured on the CS 1000 system for your CallPilot services are recorded. In
this table, the DN (now called an SDN) is associated with a specific service. You use
the CallPilot Manager Service Directory Number page to administer the SDN Table.
What the SDN Table controls
In addition to specifying which service should be activated when a number is dialed,
the SDN Table also controls
the type of channel the service acquires (voice, fax, or speech recognition)
the number of channels allocated to the service
The SDN configuration determines the minimum number of channels
guaranteed to a service for simultaneous use and the maximum number of
channels that you can use at one time.
the session behavior for certain services, such as those created with Application
Builder (including the maximum session length and a number of fax options)
Types of SDNs
There are two types of SDNs—inbound SDNs and outbound SDNs.
Inbound SDNs require DNs on the CS 1000 system
Services that callers dial need inbound SDNs. An inbound SDN corresponds to
either a CDN, a phantom DN, or a dummy ACD DN on the CS 1000 system, since
callers must be able to dial in to the CS 1000 system with a unique number.
Outbound SDNs do not require DNs on the CS 1000 system
Callers do not dial outbound SDNs. The system uses outbound SDNs to place
outbound calls. Because outbound SDNs do not accept incoming calls, a
corresponding CDN, phantom DN, or dummy ACD DN is not necessary on the CS
1000 system.
The following services use outbound SDNs:
30
Standard 1.16
CallPilot