Nortel CC MIS User Manual page 336
Maintenance interface
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Also See for CC MIS:
- Release note (86 pages) ,
- User manual (570 pages) ,
- Getting started manual (137 pages)
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CC MIS
CC MIS
Historical database
Historical database equations
The historical database storage is computed as follows:
Agt_Grp_Spv_Interval
=
POSITIONS
Agt_Grp_Spv_Day
=
Agt_Grp_Spv_Interval SHIFTS
Src_Dest_Grps_Interval
=
ACD_GROUPS SRC_DST_INTERFLOW_FACTOR
Src_Dest_Grps_Day
=
Src_Dest_Grps_Interval
If STORE_LOB_STATS = 'Agent'
LOB_Grp_Interval
=
Agt_Grp_Spv_Interval AVG_LOBS_GROUP
LOB_Grp_Day
=
AVG_LOBS_GROUP Agt_Grp_Spv_Day
else If STORE_LOB_STATS = 'GROUP'
LOB_Grp_Interval
=
ACD_GROUPS AVG_LOBS_GROUP
LOB_Grp_Day
=
LOB_Grp_Interval
else
LOB_Grp_Interval
=
0
LOB_Grp_Day = 0
If STORE_WALK_STATS = 'Agent'
Walk_grp_interval = Agt_grp_spv_interval x AVG_WALKS_GROUP
Walk_grp_day
= AVG_WALKS_GROUP x Agt_grp_spv_day x 5/3
If STORE_WALK_STATS = 'Group'
Walk_grp_interval = ACD_GROUPS x AVG_WALKS_GROUP
Walk_grp_day
= Walk_grp_interval x 5/3
else
D-4
POSITION_REASSIGNS_PERCENTAGE
×
-------------------------------------------------------------------------------------------------------- -
1
+
100
×
×
×
1.6
×
×
×
×
5
×
-- -
3
5
-- -
3
Release 5.2
297-2671-545
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