Nortel CC MIS User Manual page 337

Release 5.2
Walk_grp_interval = 0
Walk_grp_day = 0
Intervals_Day = HOURS_PER_DAY 2
( (
Days_of_Int_Data = KEEP_INTERVALdiv7
Intervals_to_Store = Days_of_Int_Data Intervals_Day
( (
Days_to_Store = KEEP_DAILYdiv7
Num_i_ovrflw = Src_Dest_Grps_Interval Intervals_to_Store
Num_i_group = ACD_GROUPS Intervals_to_Store
Num_i_agent = Agt_Grp_Spv_Interval Intervals_to_Store
Num_i_lob = LOB_Grp_Interval Intervals_to_Store
if STORE_DN_STATS = 'GROUP'
Num_sdn_interval = (ACD_GROUPS + (DNS x DN_REASSIGNS_PERCENTAGE / Interval_Day)) x Intervals_Day
Num_sdn_day = ACD_GROUPS + (DNS x DN_REASSIGNS_PERCENTAGE)
else if STORE_DN_STATS = 'AGENT'
Num_sdn_interval = (ACD_GROUPS + (DNS x DN_REASSIGNS_PERCENTAGE / Interval_Day)) x Intervals_Day x
Agt_Grp_Spv_Interval / ACD_GROUPS
Num_sdn_day = (ACD_GROUPS + (DNS x DN_REASSIGNS_PERCENTAGE)) x Agt_Grp_Spv_Interval /
ACD_GROUPS
else
Num_sdn_interval =
Num_sdn_day = 0
Num_i_acddn = Num_sdn_interval Days_of_Int_Data
×
Num_i_walk = Walk_Grp Intervals_to_Store
Num_d_ovrflw = Src_Dest_Grps_Day Days_to_Store
Num_d_group = ACD_GROUPS
Num_d_agent = Agt_Grps_Spv_Day Days_to_Store
CC MIS Maintenance Guide
×
) DAYS_PER_WEEK ×
×
) ×
DAYS_PER_WEEK
×
×
×
×
0
×
×
×
Days_to_Store
×
(
+ KEEP_INTERVALmod7
( ) )
+ KEEP_DAILYmod7
CC MIS
CC MIS
Historical database
) )
D-5