Nortel CC MIS User Manual page 30

CC MIS
1-2
CC MIS consists of two types of interfaces: supervisor terminals and
a maintenance console.
Supervisor terminals
Supervisors manage their agents through menus accessed at a supervi-
sor terminal. The terminal is a personal computer running Windows
95 or Windows NT 4.0 defined as a supervisor terminal linked to a
Host system (VME 8420, XR VME or the PowerPC [AIX]). CC MIS
Online Help contains procedures to assist supervisors in using
CC MIS.
Maintenance console
Engineers maintain CC MIS through the maintenance console. The
console used must have VT220 emulation capability. Through this
console, engineers can perform the following functions:
• diagnostics
• adjust CC MIS configuration and logon parameters to the switch
• add and delete partitions
• view and print logs
• routine backup, restore, and software upgrade functions for the
CC MIS system
• establish and modify CC MIS network parameters
The maintenance console is a system console attached to the host.
Maintenance functions are menu driven and are accessible only on the
maintenance console or by maintenance dial-up. This document con-
tains procedures to assist system engineers in maintaining the CC MIS
system.
Supervisors can display information on wallboards. The wallboard is
a Silent Radio Wall Display LED message board or Nortel wallboards.
It is designed to be mounted on the wall of an ACD group office. Su-
pervisors use the wallboard to notify agents of statistical and adminis-
trative information.
Release 5.2
297-2671-545