Nortel CC MIS User Manual page 335

Release 5.2
Table D-2: Historical database values
Value
AGENTS_EVENTS
AVG_LOBS_GROUP
AVG_WALKS_
GROUP
POSITION_
REASSIGNS_
PERCENTAGE
DN_REASSIGNS_
PERCENTAGE
STORE_DN_STATS
STORE_LOB_STATS
STORE_WALK_
STATS
SHIFTS
HOURS_PER_DAY
DAYS_PER_WEEK
KEEP_INTERVAL
KEEP_DAILY
KEEP_WEEKLY
KEEP_MONTHLY
KEEP_LOG_EVENTS
SRC_DEST_INTERFL
OW_FACTOR
DISK_OVERHEAD
CC MIS Maintenance Guide
Number of agent events (login, logout, walkaway) per day
Average number of LOB codes entered per group
Average number of Walkaway codes entered per group
Percent of active agent positions reassigned each day
Percent of Supplementary DNs reassigned each day
Yes/No flag for storage of SDN statistics group (all or none)
Yes/No flag for storage of LOB statistics by agent (by group, by
agent, or none)
Yes/No flag for storage of Walkaway statistics (all or none)
Number of shifts in a day
Number of hours per day
Number of days per week
Number of days to keep interval data
Number of days to keep daily data
Number of weeks to keep weekly data
Number of weeks to keep monthly data
Number of days to keep agent log event data
Expected number of source/destination group combinations
Disk overhead for operating system, application software tempo-
rary storage for reports, etc.
CC MIS
CC MIS
Description
Historical database
D-3