Obtaining Technical Support - Huawei RH2288H V3 User Manual

RH2288H V3 Server
User Guide
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Preparing for Debugging
When you seek Huawei technical support, they may ask you to perform operations
to further collect fault information or even rectify the fault. Therefore, you need to
make preparations before seeking Huawei technical support. For example, obtain
spare server parts and mezzanine modules, screwdrivers, screws, serial cables,
network cables, and other necessary objects.

10.1.2 Obtaining Technical Support

Huawei's timely and efficient response is available from:
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Technical Support Website
Technical documents are available at https://e.huawei.com.
Self-Service Platform and Community
Learn more about servers and communicate with experts at:
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News
For notices about product life cycles, warnings, and rectifications, visit
Bulletins > Product
Cases
Learn about server applications at
Huawei Technical Support
If a fault persists after taking the above measures, obtain technical support in the
following ways:
Issue 46 (2022-12-28)
Fault severity and expected rectification deadline
Local branch offices
Secondary technical support system
Telephone support
Remote support
Onsite support
Huawei Server Information Service Platform
documentation.
Huawei Enterprise iKnow
Huawei Enterprise Support Community (Servers)
discussion.
Bulletins.
NO TE
The Intelligent Computing Product Case Query Assistant is available only to Huawei
partners and Huawei engineers.
Copyright © Huawei Technologies Co., Ltd.
for specific server product
for Q&A about products.
Computing Case
10 More Information
for learning and
Support >
Library.
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