Collecting Information; Collecting Basic Information - Huawei TaiShan Troubleshooting Manual

TaiShan Servers
Troubleshooting
About This Chapter
If a fault occurs on a server, collect logs for fault diagnosis.
Collect logs immediately upon fault occurrence to obtain the original data.

4.1 Collecting Basic Information

4.2 Collecting OS Logs
4.3 Collecting Hardware Logs
4.1 Collecting Basic Information
The customer needs to collect basic information listed in
submitting a service request.
Table 4-1 Server fault records
Server Fault Records
Trouble Ticket
No.
Customer Name
Customer
Contact/ASP
Name
Device Model
Issue 12 (2022-08-30)
4
123456
Example:
Full name of your
organization
John
Example:
Smith
For example,
TaiShan 100
server (model
5280)
Copyright © Huawei Technologies Co., Ltd.

Collecting Information

Fault Report
Time
Address
Contact Info
SN/ESN
4 Collecting Information
Table 4-1 before
Example:
2015-10-18
20:30:00
20 Baker
Example:
Street, New York
Phone number
and email address
Example:
2102310XXXXX
(For details about
how to obtain the
number, see 8.1
Obtaining a
Product SN.)
10