Overflow Station Forwarding - Vodavi STARPLUS Triad-S Manual

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Chapter 4 - Call Distribution - ACD/UCD

Overflow Station Forwarding

Description
An overflow station may be assigned to route callers in queue to a designated station after a
specified time. The overflow station may not be one of the UCD group stations.
This feature allows UCD calls reaching the UCD Overflow Station to call forward to another
station. This is allowed or denied on a system-wide basis. Once enabled in programming, a
UCD Overflow station can Busy/No-Answer forward to Voice Mail Groups, Hunt Groups and
stations. If the UCD Overflow station is busy or does not answer before the no-answer call
timer expires, the UCD call forwards to the programmed destination (e.g.,Voice Mail).
Programming Steps
1. Press the OVERFLOW STA FWD flexible button (FLASH 06, Button #6). The following
message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT ... Overflow Station Forward is disabled.
Operation
To activate Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] (or a flexible number substituted for feature code 640).
3. Dial the desired code:
[6] = All Calls
[7] = No Answer Calls
[8] = Busy Calls
[9] = Busy and No Answer Calls
4. Dial the destination number where to forward calls (Station, Voice Mail, UCD groups, or
Hunt group). Confirmation tone sounds.
5. Replace handset or press ON/OFF button.
To remove Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button. A confirmation tone sounds and the FWD LED extinguishes.
Conditions
»
An overflow station may be assigned to route callers in queue to a designated station
after a specified time. A queued call is one that has been answered by a recorded
announcement device or transferred into the group.
O V E R F LOW S TA F WD
D I S A B LE D
Uniform Call Distribution
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