Vodavi STARPLUS Triad-S Manual page 466

C-50
Chapter - Customer Database Programming
Program
Code
FLASH 60
Table C-13: ACD Group Parameters (FLASH 60)
Flexible
Function
Button
1 Group Name
2 Alternate Group
3 Overflow Station
4 Supervisor
5 CIQ Threshold (00-99)
6 Wrap-Up Timer (000-999)
7 Primary Agent
8 Secondary Agent
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer (000-600)
14 Call Factor (0-999)
1 Group Name
2 Alternate Group
3 Overflow Station
4 Supervisor
5 CIQ Threshold (00-99)
6 Wrap-Up Timer (000-999)
7 Primary Agent
8 Secondary Agent
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer (000-600)
14 Call Factor (0-999)
ACD* Group 552 Programming
ACD* Group 553 Programming
Programming Tables
Data