Ucd Calls In Queue Display; Ucd Overflow Station Forward; Xts-Ip / Xtsc-Ip Station User Guide - Vodavi XTSc-IP User Manual

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UCD Calls In Queue Display

From an idle display key telephone:
1. Dial [567],
-or-
Press the preprogrammed flexible button.
2. Dial the desired UCD group number (550-565). The ON/OFF button
LED (SPEAKER button LED on IP Phone) will light steady.
This idle display prompts a Supervisor that a group is having
problems answering their calls.
The display tells the agent and their supervisor how many calls
are in queue.
The agent automatically receives the calls in queue display
whenever there is a call in queue.
3. Replace the handset or press ON/OFF (SPEAKER button on IP
Phone) to terminate display.

UCD Overflow Station Forward

This feature allows UCD calls reaching the Overflow Station to call
forward to another station.
To activate call forwarding:
1. Lift the handset or press the ON/OFF button (SPEAKER button on IP
Phone).
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All Calls
[7] = No Answer
4. Dial the 3- or 4-digit destination number where calls are to be
forwarded (Station, Voice Mail, UCD group, Hunt group). A
confirmation tone will sound.

XTS-IP / XTSc-IP Station User Guide

This feature cannot be used with a call in progress. The
station is considered busy for incoming calls during
this operation.
[8] = Busy
[9] = Busy/No Answer
ACD/UCD
March 2007