Acd/Ucd Available/Unavailable - Vodavi STARPLUS Triad-S Manual

Automatic Call Distribution
3. Replace handset or press ON/OFF button to terminate the display.
Second Method - From an idle key telephone:
The preprogrammed flexible button for the ACD group being monitored will flash at 240 ipm
indicating that there are calls in queue.
1. Press the preprogrammed flexible button. The ACD Calls In Queue Status display shows
the following:
The idle display tells the agent and/or their supervisor how many calls are in queue.
The user assigns an ACD CALLS IN QUEUE DISPLAY flexible button using the ACD Calls In
Queue Display feature code [579] + [XXXX], (XXXX = ACD group number).
2. Replace the handset or press the ON/OFF button to terminate the display.
Conditions
»
Any ACD station can have a button assigned to view the calls in queue for any ACD group.

ACD/UCD Available/Unavailable

Description
If you are an ACD agent, you may place your station in the Available mode to receive ACD
calls, or you may place your station in the Unavailable mode to block ACD calls from ringing
your station.
The ACD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a
station in ACD Unavailable mode flashes. This flash rate can be programmed to 29 different
options identified in the flash rate table. This enables the programmer to customize the key
system configuration to desired flash rates.
Refer to
The ACD Calls In Queue Status Display shows the following information:
ACD X X X X 0 0 C A LL S I N QU E U E
M M M D D Y Y
XXXX = ACD Group number
This idle display tells the agent and/or their supervisor how many calls are in queue.
AC D XX X X 0 0 C AL LS I N Q U E U E
M M M DD Y Y
AXXXX = ACD Group number
"UCD Available/Unavailable" on page 4-44
Chapter 4 - Call Distribution - ACD/UCD
H H : M M am
H H :M M a m
for UCD-specific information.
4-5