Vodavi STARPLUS Triad-S Manual page 472

C-56
Chapter - Customer Database Programming
FLASH 60
Table C-13: ACD Group Parameters (FLASH 60)
ACD* Group 564 Programming
1 Group Name
2 Alternate Group
3 Overflow Station
4 Supervisor
5 CIQ Threshold (00-99)
6 Wrap-Up Timer (000-999)
7 Primary Agent
8 Secondary Agent
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer (000-600)
14 Call Factor (0-999)
ACD* Group 565 Programming
1 Group Name
2 Alternate Group
3 Overflow Station
4 Supervisor
5 CIQ Threshold (00-99)
6 Wrap-Up Timer (000-999)
7 Primary Agent
8 Secondary Agent
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer (000-600)
14 Call Factor (0-999)
Programming Tables