Agent Login/Logout - Vodavi STARPLUS Triad-S Manual

4-10
Chapter 4 - Call Distribution - ACD/UCD
To place a station in Unavailable Mode:
Dial the ACD Overflow Available/Unavailable feature code [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from
receiving ACD calls.

Agent Login/Logout

Description
The Agent Login/Logout feature lets an Agent log into a Primary and Secondary ACD group
to receive calls. An Agent must first login to be placed into an active ACD state.
Operation
To log into an ACD Primary Group:
Dial the Agent Login feature code [572] on the dial pad, followed by the desired ACD
Group number (550-565),
-or-
Press a preprogrammed Login flexible button.
The Agent enters their unique Agent ID code (0000-9999). The Login flexible button LED
is lit steady. A confirmation tone sounds and the agent is logged onto the ACD group.
To log out of an ACD Primary Group:
Dial the Agent Logout feature code [571] on the dial pad,
-or-
Press a preprogrammed Logout flexible button. The Login flexible button LED
extinguishes.
To log into an ACD Secondary Group:
Dial the Agent Login feature code [582] on the dial pad, followed by the desired ACD
Group number (550-565),
-or-
Press a preprogrammed Login flexible button.
If a member is assigned to a specific ACD group and uses the login/logout codes to
enter and exit an ACD group, other than their assigned group, the database is
changed to reflect the different group.
When the agent logs in or out of their ACD Group, an ACD login-logout event is sent
to the ACD Events Trace port, if active.
The ON/OFF LED extinguishes if the agent started the sequence in the handsfree
mode.
The ACD Agent Login LED only lights for the ACD group that is assigned to that
button.
Automatic Call Distribution