Transferred Recorded Announcement; Wrapup Timer - Vodavi STARPLUS Triad-S Manual

4-30
Chapter 4 - Call Distribution - ACD/UCD
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an ACD Supervisor Station:
1. Press [#] three times.
2. Then press the HOLD button.

Transferred Recorded Announcement

Description
The Transferred Recorded Announcement (RAN) is for CO callers who are transferred to an
ACD group. This forces callers transferred to an ACD Group to listen to the announcement
prior to entering the queue or ringing an agent.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the TRANSFERRED RAN flexible button (FLASH 60, Button #12). The following
message displays:
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove
the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

Wrapup Timer

Description
After completion of a ACD call (on-hook) the agent is not subjected to another ACD call for
the duration of the Auto Wrapup Timer allowing the agent to finish call related work or
access other facilities. This lets agents remove themselves from the group (e.g., DND, Call
Forward) or originate another call. This timer feature is programmable for each ACD Group in
the system.
The ACD Wrapup Timer setting is variable from 000-999 seconds.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the WRAPUP TIMER flexible button (FLASH 60, Button #6). The following message
displays:
A X X XX X F E R R AN
#
AC D XX X X W R AP U P T IM E
0 0 4
Automatic Call Distribution
1 -8
0 -999