Overflow Station Assignment - Vodavi STARPLUS Triad-S Manual

Uniform Call Distribution
Conditions
»
If your phone is taken out of service three times consecutively, the agent must manually
put themselves back into an available status. (Refer to
page

Overflow Station Assignment

Description
When an Overflow Station is assigned, callers that remain in queue for a specified amount of
time are routed to the assigned Overflow Station. The Overflow Station MAY NOT be one of
the UCD Group stations. Only CO calls transferred to a UCD Group, overflow to the Overflow
Station when RAN Tables are assigned.
Programming Steps
To assign an UCD Overflow Station:
1. Press FLASH and dial [60].
2. Enter the fixed or flexible group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the OVERFLOW STATION flexible button (FLASH 60, Button #3).
5. Enter a valid flexible station number to designate the UCD Group's Overflow Station.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an UCD Overflow Station:
1. Press [#] three times.
2. Then press the HOLD button.
4-44.)
A X X XX OV E R F LO W S TATI ON
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Chapter 4 - Call Distribution - ACD/UCD
"UCD Available/Unavailable" on
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