Acd Call Factor - Vodavi STARPLUS Triad-S Manual

4-6
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the ACD UNAVL – DSS/BLF flexible button (FLASH 07, Button #8). The following
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available
options. (Refer to
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT ... ACD Available/Unavailable DSS/BLF flash rate is set for a Red 60 ipm
Double Wink Off (04).
Operation
To make a station available:
Dial the ACD Available/Unavailable feature code [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD
calls.
To make a station unavailable:
Dial the ACD Available/Unavailable feature code [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from
receiving ACD calls.
Conditions
»
If station is unavailable and key is programmed, it will flash at 60 ipm double wink.

ACD Call Factor

Description
The Call Factor feature is used exclusively with the digital voice mail to provide the average
call duration to the caller. This feature can be activated from administration or the ACD
supervisor can use a flexible button. To use a flexible button, dial the ACD Call Factor feature
code [580] + the ACD Group number (550-565) + [FFF], (where FFF = Call Factor - the
average call duration).
The following formula is used to calculate the average call duration:
(Place in Queue) (Call Factor)
----------------------------------------------
Number of Agents Logged into Group
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD group number (550-565) on the dial pad.
AC D U NAV L D S S / B LF
R E D 6 0 IP M D B L WI NK OF F
Table 2-11 on page
0 0-28
2-130.)
Automatic Call Distribution