Acd Calls In Queue Pickup; Acd Login/Logout - Vodavi XTSc-IP User Manual

ACD/UCD
2. Replace the handset, or press the ON/OFF button (SPEAKER button
on IP Phone) to terminate display.
To assign an ACD CALLS IN QUEUE DISPLAY flexible button:
Dial [579]+[XXX].
(XXX = ACD group number 534-565 or 550-565 for XTSc-IP)

ACD Calls in Queue Pickup

This will allow stations that are not logged into an ACD group to pick up
the next call in queue. The call that has been in queue the longest will
be answered.
To answer the next call in queue:
Dial ACD CALLS IN QUEUE PICKUP code [585] on the dial pad,
followed by the desired ACD Group number (5XX),
-or-
Press the preprogrammed ACD CALLS IN QUEUE PICKUP flexible
button. Button will remain flashing as long as unanswered calls are
in queue.

ACD Login/Logout

To log into an ACD Group (up to 5 groups can be logged into
simultaneously):
1. Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD
group number (5XX),
-or-
Press a preprogrammed Login flexible button.
Enter the priority code (1-9) that has been established for you
2.
by your supervisor or system administrator.
3. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a confirmation
tone will sound to verify the login process.
The ON/OFF LED (SPEAKER button LED on IP Phone) will
extinguish if the login sequence was started in the handsfree
mode.
XTS-IP / XTSc-IP Station User Guide
9
March 2007