Acd/Ucd; Acd Call Factor - Vodavi XTSc-IP User Manual

ACD/UCD

SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset.
2. Dial [627].
3. Dial account code.
4. Dial [9] or CO Access code. A dial tone will sound.
5. Dial desired number.
ACD/UCD
The Automatic Call Distribution (ACD) feature is available with optional
software. When purchased, Uniform Call Distribution (UCD) is not used
and is replaced by the ACD functions.

ACD Call Factor

The Call Factor feature is used exclusively with digital voice mail to
provide average call duration to the caller. This feature can be activated
from administration or the ACD supervisor can use a flexible button
[580]+[ACD group number]+ [FFF] (FFF=Call Factor) to enter the factor
(average call duration).
This formula is used to calculate the average call duration:
(Place in Queue) (Call Factor)
--------------------------------------------------------
Number of Agents Logged into Group
XTS-IP / XTSc-IP Station User Guide
If Account Code contains fewer than 12 digits, dial [ ]
to return to intercom dial tone.
5
March 2007