Before You Contact Technical Support - Mitel 3300 Technician's Handbook

Technician's Handbook

Before You Contact Technical Support

If you cannot find the source of the problem in this
chapter, please collect the required information listed in
the applicable section(s) before calling Mitel Technical
Support.
You will also need the additional information below
before calling Tech Support:
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Serial number(s) of your equipment and software.
The nature of the problem.
What you were doing when the problem occurred.
Troubleshooting steps taken.
Troubleshooting results.
Your network diagram.
The DHCP configuration and settings.
The Layer 2 switch configuration and settings.
Whether the problem is between IP and IP, IP and
remote IP, remote IP and TDM, etc.
Alarm log details.
NSU Maintenance log details (if applicable).