Mitel 3300 General Information Manual

Integrated communications platform

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GENERAL INFORMATION GUIDE

Release 7.0

Table of Contents

Summary of Contents for Mitel 3300

Page 1 GENERAL INFORMATION GUIDE Release 7.0...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
Mitel 3300 Integrated Communications Platform ........
Page 4 3300 ICP Configuration Wizard ........
Page 5 Mitel 12 Button Programmable Key Module ........
Page 6 3300 ICP General Information Guide Feature Keys That Support Resiliency ......... . 157 Auto Attendant Features .
Page 7: About This Document
® 3300 Integrated Communications Platform (ICP) Release 7.0. It describes the converged VoIP solution provided by the 3300 ICP and provides details on the Mitel applications that can be integrated with the 3300 ICP. The topics covered in this guide include •...
Page 8: What's New In 3300 Icp Release 7.0
• The 3300 ICP Engineering Guidelines are provided to assist in planning an installation of 3300 ICP platforms into a customer site. The guidelines are intended to highlight specific areas of the product that need to be considered before installation.
Page 9 • Session Internet Protocol (SIP) Trunking is now available between a Service Provider and the 3300 ICP. SIP Trunking for Service Provider allows the 3300 ICP to connect to the Service Provider using the SIP protocol over IP networks. •...
Page 10 3300 ICP General Information Guide...
Page 11: Overview
– to provide IP telephony and application access to thousands of users in a single building or campus setting. The 3300 ICP can also be seamlessly networked with other 3300 ICPs and with the Mitel 3340 Branch Office Solution to serve locations across the country and around the world.
Page 12 3300 ICP General Information Guide The following diagram illustrates a sample 3300 ICP network.
Page 13: System
System System This section describes the 3300 ICP system architecture and its components. The packaging strategy gives you an overview of the platforms available and its individual components. For more information, refer to: • “Packaging strategy” on page 8 •...
Page 14: Packaging Strategy
3300 ICP General Information Guide Packaging strategy Release 7.0 marks a return to the packaging simplicity that was delivered with the original 3300 ICP release and a move away from the growing portfolio complexity. On the hardware side, Mitel has changed the way we deliver 3300 platforms so that all Controllers are delivered as systems.
Page 15: System Architecture
The 3300 ICP has the advantage of being able to optimally switch all types of traffic, IP or TDM. The 3300 ICP provides native call setup, tear down, and signaling between Ethernet IP connected telephones. For traditional telephony, such as POTS and PSTN trunks, call handling is also handled natively by the 3300 ICP via a conventional TDM circuit-switched subsystem.
Page 16: Physical System Features
LEDs: All LEDs are located on the front of the units for visual indication of circuit status. 3300 ICP controller The 3300 ICP Controller provides the voice, signaling, central processing, and communications resources for the system. There are three controllers available in Release 7.0: •...
Page 17 System CX Controller Front Panel CXi Controller Front Panel The Controller front panel consists of the following components: • Three slots for expansion modules • RS-232 maintenance port • 10/100 BaseT WAN port (RJ-45 connector) • 10/100/1000 BaseT LAN port (RJ-45 connector) •...
Page 18 3300 ICP General Information Guide CX and CXi Controller Rear Panel The Controller rear panel consists of the following components: • One paging port • One music on hold (MOH) port • Input power connector (standard male IEC320 AC) •...
Page 19: Mxe Controller
System MXe Controller The MX Expandable Controller (MXe), introduced in Release 7.0, is scalable from 40 to 1400 users. The MXe Controller replaces the MX and LX controllers, allowing a smaller system to be expanded to increase capacity rather than requiring a platform upgrade. The initial configuration supports 200 active users.
Page 20 3300 ICP General Information Guide • System LEDs - Alarm, Hard Drive, Power/Status • Status LEDs - Ethernet, CIM, and Alarm • Reset pin Figure 2: MXe Controller Rear Panel - No Analog and a Single Hard Drive Figure 3: MXe Controller Rear Panel - Analog and Redundant Hard Drives The Controller rear panel consists of the following components: •...
Page 21: Network Services Units
System • 512 MB of RAM on the mid-plane • Embedded DSP on the mid-plane • 128-channel echo canceller module Optional Configuration • E2T controller card (MMC-C) • DSP module for G.729a compression • Up to three Dual FIMs for connecting NSUs, peripheral units, and DSUs •...
Page 22: R2 Network Services Unit
The Universal NSU connects to a 3300 ICP Controller through a fiber cable. Additional digital trunk capacity can be added to the 3300 ICP by chaining two NSUs together via the Copper Interface Module (CIM) connection, on the back of the NSU, using a Category 5 crossover cable.
Page 23 - all the while enjoying the strategic benefits of an IP-based communications system. The CITELlink Gateway (PN 1898MTLHSG) allows the following Nortel Meridian 1 sets to function on the 3300 ICP system: • M2006 •...
Page 24: Analog Services Unit Ii
Loop Start trunk in the event of a system or power failure. The North American version supports Custom Local Access Signaling Services (CLASS) on the ONS circuits. CLASS allows the 3300 ICP system to pass Calling Line ID digits and CLASS name information to display sets that support Caller ID functionality.
Page 25: Peripheral Unit
System Peripheral Unit The 3300 ICP is able to connect to up to four SX-2000 Peripheral units depending on the number of FIMs installed in the 3300 ICP. One Peripheral switch controller (PSC) card and one Fiber Interface Module (FIM) are installed in the master cabinet of each peripheral unit. The PSC card provides control for all peripheral interface cards, and a fiber-optic cable connects the FIM to the 3300 ICP controller.
Page 26: Unsupported Devices
ISDN Gateway • 3200 Integrated Communications Platform (ICP). The 3200 ICP database can be converted and restored to a 3300 ICP database, and any peripheral units can be connected to the FIM ports on the 3300 ICP Controller. Peripherals The following peripheral devices are supported on the 3300 ICP. For more details on each of these devices, refer to the “Desktop devices”...
Page 27: Modules And Cards
• DNIC Music On Hold/Pager Unit (DMP) Analog telephones can also be connected to a 3300 ICP using a ASU II AMB (Cx, CXi and MXe Controller), AOB (Cx or CXi) or peripheral unit with an ONS Line Card. Modules and Cards Modules are field replaceable units (FRUs) that expand the functionality and capacity of the controller.
Page 28: Quad Digital Signal Processor Module
Each Quad DSP module can provide a total of 32 bi-directional channels of E2T compression. The 3300 ICP can support a maximum of 64 channels of G.729a compression (requires an E2T MMC with a 300 MHz or faster processor). 3300 ICPs with the 133 MHz processor can support a maximum of 32 channels.
Page 29: Dual Fiber Interface Module (Fim)
System Dual Fiber Interface Module (FIM) The Dual Fiber Interface Module (FIM) converts: • Optical signals received over a fiber optic cable to electrical signals. • Electrical to optical signals for transmission over the cable. This module allows you to connect peripheral units, NSUs, or DSUs to the controller using fibre optic cable.
Page 30: Combo T1/E1 Module
PSTN is needed, the Combo T1/E1 card provides a mechanism to switch the digital link from one 3300 ICP to another in the event of the primary controller failing. You must have two 3300 ICPs running Release 7.0 software and a T1/E1 trunk connected to the primary controller.
Page 31: Quad Basic Rate Interface (Bri) Framer Mmc
One Loudspeaker Paging circuit Custom Local Area Signaling Services (CLASS) is supported on embedded LS trunks and ONS lines. CLASS allows the 3300 ICP system to pass Calling Line ID digits and CLASS name information to display sets that support Caller ID functionality.
Page 32: Application Processor Card (Cxi)
CXi controller, the APC hosts the 6000 Managed Application Server that can run: • Teleworker Solution - A secure teleworking solution for remote and home-based employ- ees. It supports standard Mitel IP Phones. • 6040 Office Server - A network server solution that improves business communication and enhances productivity.
Page 33: Network
The maximum loop resistance on a DNI line must be 280 ohms or less, and the loop length must be 3300 feet (1000 meters) or less on 26-gauge wire. These lines are supported by the DNI Line card and are only available if a Peripheral unit or MicroLIGHT is installed.
Page 34 DSU cabinet or MicroLIGHT. • SIP Trunks - Allow the 3300 ICP to connect to the Service Provider through the SIP protocol over the IP network. Note: The NSU can be eliminated if there is a T1/E1 module installed in the 3300 ICP.
Page 35: Isdn (Integrated Services Digital Network)
The 3300 ICP supports multiple ISDN protocols and provides ISDN connectivity. The system connects with the ISDN public network and data devices (such as routers, video conferencing equipment, and servers) by using Primary Rate Interface (PRI) or Basic Rate Interface (BRI).
Page 36: Ip Networking
IP Networking can be used as the primary communication between controllers or as a backup to TDM networking. A 3300 ICP with IP Networking enabled can be configured to act as an IP Networking gateway for SX-2000, and SX-200 ®...
Page 37: Sip Trunks
SIP Trunking has the ability to support these new network services. SIP trunks allow the 3300 ICP to connect to the Service Provider through the SIP protocol over the IP network. (See the diagram below.) The SIP Trunking solution provides basic feature functionality, billing capability, Emergency Services support, FAX support, and more.
Page 38: Compression
The mechanism for managing this feature is based on a zone concept. Groups of devices on the 3300 ICP can be placed in a zone so that calls between zones can be compressed while calls within the same zone are not. Zones can be defined within a controller's LAN infrastructure, between remote IP devices and the controller and across the WAN for multiple controller networks.
Page 39: Resiliency
3300 ICP or network failure. This provides a higher grade of service to users as well as flexibility of deployment, thus increasing addressable market and competitive edge.
Page 40: Advantages Over Redundancy
Rather than dedicating expensive, robust hardware to solving temporary and often infrequent system failures, Mitel Resiliency makes efficient use of a system’s existing capacity. Since any controller in the network can act as a secondary controller, Mitel Resiliency can be referred to as an "any +1" solution for system reliability.
Page 41: Devices That Support Resiliency
Note: Resiliency is an IP solution that does not support ONS, DNIC and older 40xx-series IP Phones. Although only 3300 ICPs, Release 4.0 or later can be resilient controllers, resilient clusters can also contain pre-4.0 3300 ICPs and Mitel legacy SX-2000 PBXs. These devices cannot function as secondary controllers, but they can be part of a resilient solution as boundary nodes and transit nodes.
Page 42 3300 ICP General Information Guide...
Page 43: Migration
SX-2000 Control replacement on page 38 SX-2000 Adjunct By integrating a 3300 ICP into an existing SX-2000 solution, our customer fully retains their previous investment in Mitel equipment. The 3300 ICP connects to the SX-2000 via a DPNSS (MSDN) connection. This connection allows many features to work transparently, and also delivers the customer a gateway to IP telephony.
Page 44: Third Party Pbx Adjunct
IP telephony solution. The 3300 ICP can connect to the third party PBX in a variety of methods (depending on which is available) including QSIG, DPNSS or SIP.
Page 45: Gateway Solutions
This is where the Mitel model of utilizing the 3300 ICP as a gateway into the world of IP Telephony can be highly advantageous...
Page 46 3300 ICP General Information Guide Figure 5: Application Gateway Solutions...
Page 47: Live Business Gateway
The Live Business Gateway: • Allows users to dial contacts using Microsoft Office Communicator and Microsoft Office Suite – either by lifting the Mitel IP phone handset when the call is connected or by answering from a desktop with Office Communicator. •...
Page 48: Communicator 2005 Pc-To-Phone Support
Live Communication Server, which then signals the Live Business Gateway. The Live Business Gateway conveys a message to the 3300 ICP that then rings the two phones. Once the call is connected, the 3300 ICP signals the Live Communications Server via the Live Business Gateway to tell all Communicator clients that those two parties are now in a call.
Page 49 Communicator 2005 softphone will have a distinct Directory Number which will be configured in Active Directory for a particular user. This number will be visible to all other telephony devices on the network. The 3300 ICP uses SIP Trunking to connect to the Live Communications Server 2005. See the diagram below:...
Page 50 3300 ICP General Information Guide...
Page 51: Management And Maintenance
ICP Software Installer • System Hardware Profile Query • AMC Licensing Embedded System Management Tools The 3300 ICP provides the following web-based system management tools for configuring IP phones and system parameters: • Desktop Tool • Group Administrator Tool •...
Page 52 3300 ICP General Information Guide Desktop Tool The Desktop tool allows IP telephone users to assign features to personal keys and to manage personal contact lists and internet bookmarks on IP phones. The following figure illustrates the Desktop Tool.
Page 53 System administrators and receptionists can log in from the hurl of any 3300 ICP in a data sharing cluster and they are automatically redirected to the login hurl of their home ICP. This is only available if the System Data Synchronization feature is enabled on all elements of the data sharing cluster.
Page 54 3300 ICP system database. The import functionality eliminates the need for manually entering configuration data for each user or device in a series of different system forms.
Page 55 Management and Maintenance The following figure illustrates the System Administration Tool.
Page 56: Enterprise Manager
Report generation using Crystal Reports. • Voice Quality Manager collects passive voice quality statistics of IP sets and consoles in the network. Enterprise Manager polls the 3300 ICP for voice quality statistics and exports the data to Viola NetAlly via XML. •...
Page 57: System Data Synchronization
3300 ICP. The System Data Synchronization (SDS) feature eliminates the need for administrators to log into each 3300 ICP and manually program the data to be the same. It also eliminates the need to make all future modifications of system data on each 3300 ICP to keep the network and/or cluster element databases in sync.
Page 58: Isdn Maintenance And Administration Tool
3300 ICPs in the network or cluster. System Data Synchronization allows form data to be shared among 3300 ICPs at the network or cluster scope: •...
Page 59: 3300 Icp Configuration Wizard
The application is installed onto a maintenance PC and then run while the PC is either connected or disconnected from the 3300 ICP. After you specify the system setup, you can save the file for future use and, if connected, apply the changes to the 3300 ICP. You can further customize the programming with the 3300 ICP System Administration Tool.
Page 60: Alarms
Noses or Uses Alarms The 3300 ICP system raises an alarm when an anomaly is detected and corrective action is required. The system continuously provides all attendants who use the Mitel consoles with alarm status information. Alarm threshold levels are programmable. There are three classes of alarms: •...
Page 61: Icp Software Installer
For more information on AMC, refer to AMC Licensing. The ICP Software Installer Tool is a stand-alone tool that simplifies the installation of 3300 ICP software by limiting the number of interactive steps that are required during installation. You can use this tool to: •...
Page 62: Security And The 3300 Icp
At this point, license activation can occur. The Consumer has no involvement in the process. AMC Licensing allows a license to be moved with a user to different 3300 ICPs subject to certain restrictions. For additional details on these restrictions, refer to AMC Online Help.
Page 63: Encrypted Media Path And Signaling Path
“SIP Security” on page 58 Encrypted Media Path and Signaling Path Encrypted media and signaling path is supported for all Mitel’s IP phones on the 3300 ICP (Release 6.0 and later). The media path encryption is accomplished with Secure RTP using 128-bit Advanced Encryption Standard (AES).
Page 64: Secure Management Interfaces
User access to the management tools is controlled by a login and password. Once a user logs into the 3300 ICP, the system displays a menu of the specific tools to which they have been granted access.
Page 65: Applications
Applications Applications This section provides an overview of the solutions that can be created with Mitel’s distributed architecture. The Applications are described in more detail later in this section. See the following topics for more information: • “Architecture: A Networked Enterprise” on page 60 •...
Page 66: Architecture: A Networked Enterprise
3300 ICP General Information Guide Architecture: A Networked Enterprise The inherent flexibility of Mitel’s distributed architecture allows a solution to be created and located closer to the user than any previous traditional telephony system. The architecture can be shown and designed in several different ways to highlight this flexibility. The first diagram shows a solution designed around the geographical location with the platforms running multiple applications and users together in the same hardware.
Page 67 Applications The second diagram shows a solution designed around task-specific gateways utilizing the inherent capability of the data network. By separating the tasks, the increased processing allows gateways to be tuned to the particular set of tasks. By ensuring an ACD gateway is resiliently configured, the business can partition business critical areas ensuring they are not detrimentally affected by less important applications or communication tasks.
Page 68: Applications Release Compatibility
Mobile Extension Notes: 1. For alarm monitoring of 3300 ICP systems, you require release 1.3, firmware version 10300 on the Management Access Point, and release 4.1 or higher on the 3300 ICP. For more information on these applications, refer to: •...
Page 69: Embedded Applications In 3300 Icp
When people with digital or analog phones change offices or location within a building, a manual database update is required in the 3300 ICP and the phone move is typically managed by the Telecoms/IT team. The CESID database is typically updated at this time to ensure that the person's new location is mapped into the database.
Page 70: Tenanting
Mitel Line Interface Module module. 3300 ICP Release 6.0 supports emergency call routing for Teleworkers via two scenarios: • If Emergency Call Routing is not configured on the 3300 ICP, the user picks up the Teleworker phone and presses the Line Interface Module configured key and dials the emergency number.
Page 71: Automatic Call Distribution
Wireless The 3300 ICP supports wireless IP Phones to provide a fully-featured integrated wireless solution. With wireless IP phone devices, users have access to the complete range of 3300 ICP features. The 3300 ICP supports the following wireless devices: Wireless...
Page 72 • Open Mobility Manager (IP-DECT wireless solution administration application) The Radio Fixed Parts (RFPs) connect to the 3300 ICP controller through the LAN. The wireless phones communicate with the RFPs using standard Digital Enhanced Cordless Telecommunications (DECT) protocol. One of the RFPs is designated as the Open Mobility Manager (OMM).
Page 73 SpectraLink Wireless Voice Solution allows the 3300 ICP to act as wireless gateway for third-party PBXs as well as Mitel’s SX-200 and SX-2000 platforms. Communication between the 3300 ICP wireless gateway and the legacy PBXs is over standard trunk protocols such as MSDN/DPNSS, Q.Sig, or T1/D4.
Page 74: Voice Mail
10,000 NetLink Wireless telephones. Voice Mail The 3300 ICP includes an integrated fully-featured voice mail system. Up to 30 ports are available for voice mail calls with support for a maximum of 750 mailboxes and 450 hours of...
Page 75 Record a call that allows users to record a conversation and save it in their Voice Mailbox. For a complete listing of features provided by the 3300 ICP voice mail refer to “Auto Attendant Features” on page 158 and “Voice Mail Features” on page 159.
Page 76: Hot Desking
3300 ICPs, irrespective of location. A user who is in New York one day and Chicago the next can get a personal profile mapped onto the phone, as long as the phone is still part of the 3300 cluster. Hot Desking includes password protection.
Page 77: Music On Hold
Applications Example of a resilient hot desk user configuration: Music on Hold Music On Hold provides callers with music or information while they are waiting for a call to be completed. Music On Hold is provided when a call is on Hold, transferred to a busy party, or camped-on to a station.
Page 78: Hospitality
A Property Management System (PMS) provides a center for managing a hotel business. The PMS system can provide reservation control, centralized accounting and billing, and call logging. IP-enabled PMS applications can communicate with the 3300 ICP via a Telnet connection. Applications that require a serial interface must use a third-party Serial-to-IP port converter to connect to the network.
Page 79: Applications
Applications Applications The following applications can be integrated with the 3300 ICP to provide added customer benefits: • “Teleworker Solution” on page 73 • “Mitel Your Assistant” on page 74 • “Mitel Voice First Application” on page 77 • “Mitel Contact Center Solutions (6100)” on page 82 •...
Page 80: Mitel Your Assistant
Your Assistant Lite is aimed at telephony users that have a need for a simple but intuitive PC-based interface to enhance the functionality of their Mitel 5212, 5224 or 5235 IP Phone. Of course, Your Assistant Lite users always have the option to upgrade to the many productivity-enhancing features and expanded applications of the complete Your Assistant portfolio.
Page 81 Simplified Call Management - The Your Assistant desktop control panel offers intuitive visual point and click access to the call management features of the 3300 ICP. Ad hoc conference calls can be managed by dragging and dropping the name of a participant into the conference.
Page 82 3300 ICP General Information Guide • Outlook Synchronization - Your Assistant (release 3.1 and later) provides synchronization of contact data between Your Assistant and Outlook for contacts imported into the Your Assistant Personal Contacts list. Synchronization flows from Outlook to Your Assistant only which means that only the changes made within Outlook are reflected in Your Assistant.
Page 83: Mitel Voice First Application
It provides a video conferencing solution by integrating its application with the controls on a Mitel 5224 IP Phone. When combined with the Mitel Vigo camera (or any other USB camera), or with the Mitel HD3000 or Mitel HD5000 cameras, the Voice First Application provides a powerful video conferencing solution that enables companies to eliminate travel costs and set up effective communications between remote offices and among multiple parties.
Page 84 Voice First Application Server as well as on additional computers, therefore providing remote management capability. Note: For Release 4.0, a maximum of four 3300 ICPs can be integrated with the Voice First Application (version 1.1). For later releases, an unlimited number of 3300 ICPs can be integrated with the Voice First Application (version 2.0).
Page 85 Applications Mitel Voice First Application Conference Bridge Mitel Voice First Application Conference Bridge enhances the Voice First Application by allowing multiple participants to take part in a video conference with the press of a button. A single session can be added to the same server as the Voice First Application. Once additional sessions are required beyond a single session it is best to use a separate server for the voice conference bridge (VCB).
Page 86 3300 ICP General Information Guide Mitel Vigo Desktop Video Appliance The Mitel Vigo Desktop Video Appliance is a personal appliance for use with both desktop and laptop configurations, enabling users to make direct calls to other personal conferencing systems and to participate in multipoint meetings.
Page 87 HD Simulcast™ technology for advanced streaming capabilities • Call Transfer and Ad-hoc conferencing (available with the Voice First Application) Note: We recommend that you use a Mitel 5310 IP Board Room Conference Unit to provide the audio communication for the HD3000 endpoint.
Page 88: Mitel Contact Center Solutions (6100)
• Mitel Interactive Contact Center (6115) is an application that allows you to control agent and queue states instantly and easily via the Contact Center real-time display. Interactive Contact Center integrates with Contact Center and Mitel 6150 Multimedia Contact Center to provide virtual queuing.
Page 89: Mitel 9910 Commander Contact Center
Mitel 9910 Commander Contact Center Note: This solution is available in the UK only. The Mitel 9910 Commander Contact Centre is an innovative advancement in contact centre communications and control, extending the boundaries of the customer-agent interaction to support a wide range of contact types in a completely integrated environment. Commander’s patented solution provides Multimedia Interaction Management™...
Page 90 3300 ICP General Information Guide • Packaged integration. Interactions can be managed from beginning to end within the boundaries of the product through supported Interactive Voice Response (IVR) routing, queue handling, voice messaging, and voice recording functions. Alternatively, external systems can be utilized to support these functions through interoperability.
Page 91: Mitel Speech-Enabled Applications (Formerly 6500)
Applications Mitel Speech-Enabled Applications (formerly 6500) The Mitel Speech Server provides a unique architecture that brings powerful speech recognition capabilities to a wide range of telephony solutions, applications, and standalone products. Mitel Speech Server technology supports conversational speech recognition, recognizing entire sentences and not simply single words.
Page 92 Calendar and Task Management • Fax Integration For complete details, refer to the Mitel Speech Server documentation. Mobility The Mobility option provides users with the ability to redirect the Auto Attendant calls made to their default number to one of their other programmed numbers, or to a temporary number.
Page 93: Mitel Messaging Server
Unified Messaging in the future. Integration to the 3300 ICP is supported using IP, which eliminates the requirement for Dialogic voice boards thus lowering the cost of the messaging solution. Note that IP integration requires the appropriate software options on the 3300 ICP.
Page 94 3300 ICP General Information Guide Automated Attendant • Up to 99 auto attendants can be programmed to automatically greet callers with date and time-sensitive greetings. For example, if the office is closed for the day, the auto attendant can answer with an “Office Closed” greeting, which automatically takes effect Monday to Friday from 5pm to 8am and all day Saturday and Sunday.
Page 95: Mitel Nupoint Messenger Ip
Soft Fax Mail supports up to six ports. Fax Mail supports from 2 to 16 analog fax ports and is dependent on available PCI slots. Mitel NuPoint Messenger IP NuPoint Messenger IP is a powerful, server-based voice processing system that provides call processing along with voice messaging and paging support.
Page 96 When the NuPoint Messenger IP is integrated with a resilient 3300 ICP (Release 7.0) and the resilient hunt group feature is available, resiliency is supported for NuPoint Messenger IP. When functioning in resilient mode, voice mail ports will conform to the behavior of resilient IP phones.
Page 97: Emergency Response Advisor
NuPoint Messenger IP systems that are integrated to the 3300 ICP using an IP integration. Note that if the 3300 ICP is networked to other PBXs (3300 ICP or SX2000), Softkeys are supported on those PBXs only if MSDN networking is in use; T1/D4 is not supported.
Page 98: Mobile Extension
Mobile Extension documentation available on the Mitel edocs website. Quick Conference In Release 7.0, the Quick Conference server is deployed as an adjunct to the Mitel 3300 Integrated Communications Platform. Its features include: • Simple, easy-to-use software solution, providing excellent conferencing power with minimum user setup - no user accounts, no log-in, no scheduling, no reservation.
Page 99: Desktop Devices
Desktop devices Desktop devices From entry level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital and IP phones, consoles, conference units and peripherals. The portfolio includes: • “IP phones” on page 94 •...
Page 100: Ip Phones
3300 ICP General Information Guide IP phones Mitel offers the following IP Phones: • “Mitel 5201 IP Phone” on page 99 • “Mitel 5212 IP Phone” on page 100 • “Mitel 5224 IP Phone” on page 102 • “Mitel 5230 IP Phone” on page 104 •...
Page 101: 5200 Ip Family Feature Matrix
Desktop devices 5200 IP Family Feature Matrix The following matrix allows you to compare the features and functionality of each IP Phone. Physical 5201 5212 5224 5230 5235 Navigator Desk/Wall Mountable Desk Only Desk only Desk / Wall Mount Stand Included Included Included Included...
Page 102 3300 ICP General Information Guide Display 5201 5212 5224 5230 5235 Navigator Color White White Orange High Contrast, White Monochrome Graphic Size (pixels) 2 X 20 2 X 20 2 X 20 320 x 240 2 X 20 graphics graphics...
Page 103 Desktop devices Function Keys 5201 5212 5224 5230 5235 Navigator Microphone Key Mute Key Speakerphone Program / Superkey Pocket PC Settings Setting Key application Application (included) Navigator Task Bar provide multiple programing options Indicators 5201 5212 5224 5230 5235 Navigator Feature/Line 3 Lines, 150 27 (3 are...
Page 104 3300 ICP General Information Guide System Software 5201 5212 5224 5230 5235 Navigator Requirements Hearing Aid Compatible (HAC) Handset Ring Warble/Pitch Adjust No 3300 ICP Release Release 3.3 Release 6.1 Release 6.1 Release 3.3 Release 6.0 or Release 6.1 or later...
Page 105: Mitel 5201 Ip Phone
Desktop devices Mitel 5201 IP Phone The Mitel 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10/100BaseT Ethernet network. Features include: • Four fixed-function keys: Hold, Message, Transfer/Conference, and Volume Up/Down Controls •...
Page 106: Mitel 5212 Ip Phone
3300 ICP General Information Guide Mitel 5212 IP Phone The 5212 IP Phone is a dual port, 2 X 20 character display phone with half duplex handsfree and 11 programmable feature keys and 1 prime line key. The 5212 IP Phone supports MiNet and SIP protocols and defaults to MiNET mode when it is first installed.
Page 107 Desktop devices • 2-position, 35-degree angle, tilting stand • Wall Mountable • 802.3af compliant • Language Support for English, French (Canadian and European), Spanish (Latin American and European), German, Dutch, Italian and European Portuguese. • MiNet message encryption support...
Page 108: Mitel 5224 Ip Phone
3300 ICP General Information Guide Mitel 5224 IP Phone The 5224 IP Phone is a dual port, 2 X 20 character display phone with full duplex handsfree and 23 programmable feature keys and 1 prime line key. It supports a Line Interface Module, a 5310 IP Conference Side Control, or an IP PKM (12), or up to two IP PKMs (48).
Page 109 Desktop devices • Do Not Disturb • Web browser desktop configuration tool • Automatic Call Distribution (ACD) Agent and Supervisor support • Customizable center panel • Hearing Aid Compatible handset • 2-position, 35-degree angle, tilting stand • Wall mountable • 802.3af compliant •...
Page 110: Mitel 5230 Ip Phone
PDA) and view call logs. The phone enables customers to take advantage of the full suite of features that the 3300 ICP provides either through the PDA's Graphical User Interface or through the integrated LCD screen.
Page 111 Desktop devices can be added to Contacts list or dial from call logs • Visual Call Forward • Visual Voice Mail • Visual Voice Mail softkey prompts (Play, Delete, Next, Previous, Stop, Pause) • Dial from Visual Voice Mail, Delete, Add caller to Contacts List •...
Page 112: Mitel 5235 Ip Phone
Call History Logs, Contacts list, and many customizable user settings. When used with a 3300 ICP, (Release 6.0) the 5235 IP Phone IP user can access the feature-rich set of 5235 Phone Applications. The 5235 IP Phone supports Hot Desking and Clustered Hot Desking as well as Resiliency.
Page 113 Desktop devices • Customizable Phone Templates • Language Support for English, French (Canadian and European), Spanish (Latin American and European), German, Dutch, Italian, and European Portuguese. Three languages are supported concurrently on the 5235 IP Phone. • Supports the mapping of MiXML Application features to programmable keys. For more information, refer to the System Administration Tool Online Help.
Page 114: Mitel Navigator
3300 ICP General Information Guide Mitel Navigator Mitel Navigator is a newly-designed desktop solution that is integrated with the PC. This unique IP Desktop communications control panel supports both SIP and Mitel's IP Protocol (MiNet). Using the Navigator keypad or a mouse, users can invoke telephony features or launch PC applications or business processes.
Page 115 Desktop devices • Hearing Aid Compatible Handset (Release 2 Handset) • Automatic audio switching between PC audio and Phone audio • Adjustable-height stand, designed to fit under most flat screen monitors • 802.3af compliant • Accepts standards based (IEEE 802.3af) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet / AC Power wall adapter •...
Page 116: Openphone 27
3300 ICP General Information Guide OpenPhone 27 The wireless Mitel OpenPhone 27 (OP27) IP DECT phone is for use with the 3300 ICP. It provides convenient softkey control of the 3300 ICP features as well as a variety of other features that allow you to make calls quickly and easily.
Page 117 Desktop devices The OP27 is shown below.
Page 118: Spectralink Netlink I640
3300 ICP General Information Guide SpectraLink NetLink i640 The NetLink i640 Wireless Telephone is the industry's most durable handset for workplace applications. Only SpectraLink combines innovative design, advanced manufacturing, and rigorous test processes to ensure handset durability. The six-ounce NetLink i640 Wireless Telephone is extremely simple to use, requires minimal training, and is durable enough to withstand the rigors of workplace use.
Page 119: Spectralink Netlink E340/H340
Desktop devices SpectraLink NetLink e340/h340 The NetLink e340/h340 Wireless Telephone support a broad range of enterprise applications and is ideally suited for the general office, finance, or hospitality environments. This compact handset offers a rich set of features including a high-resolution graphic display, menu-driven functions, and messaging capability —...
Page 120: Accessories For Ip Phones
IP Paging Unit Mitel Wireless LAN (WLAN) Stand The Mitel Wireless LAN (WLAN) Stand is a new accessory for the 5200 series IP Phones. The stand enables the phones to operate in a wireless LAN (WLAN) environment. When attached to a 5212, 5224 or 5235 IP Phone, the stand provides an 802.11b/g wireless interface and one 10/100 Ethernet interface for connection of the WLAN Stand to the 5200 series phone.
Page 121: Mitel Gigabit Ethernet Stand
Gigabit Ethernet bandwidth from the network to desktops. The GigE Stand attaches to the base of Mitel’s 5212, 5224, and 5235 IP Phones and replaces the stand that these phones are currently provided with. The stand provides three ports: a GigE LAN port (to connect to the Gigabit Switch), a GigE PC Port that allows a GigE-equipped PC to connect to the LAN via the stand and a 10/100 Mb Ethernet connection to the attached phone.
Page 122: Mitel Ip Programmable Key Modules
The keys can be programmed through the telephone. The IP PKM 12 connects to a 5224 or 5235 IP Phone via a Mitel IP PKM Interface Module. The IP PKM IM is installed separately in the module slot available on the 5224 or 5235 IP Phone.The IP PKM 12 can be powered locally or through Power over Ethernet via the 5224 or 5235 IP Phone.
Page 123 The keys can be programmed through the telephone. The PKM 48 Button unit connects to a 5224 or 5235 IP Phone via a Mitel IP PKM Interface Module. A second 48 Button PKM can connect to the first to provide for 48 additional feature keys.
Page 124: Line Interface Module
Ethernet link is down and automatically switches to analog mode. The 3300 ICP Release 6.0 supports Emergency Call Routing for Teleworker phones with the Line Interface Module. To make use of Emergency Call Routing, the system administrator must program Emergency Call Routing information in the 3300 ICP once the Line Interface Module is configured.
Page 125: Mitel Ip Paging Unit
Desktop devices Mitel IP Paging Unit The Mitel IP Paging Unit is an optional module that provides paging functionality on the 3300 ICP. The IP Paging Unit is installed as a stand-alone or a wall-mounted unit. Two LEDs provide basic status information. The unit connects to the LAN using an RJ-45 cable and is powered by a 24 VDC power adapter.
Page 126: Conference Phones
5310 IP Conference Unit Mitel 5303 Conference Phone The Mitel 5303 Conference Phone is a stand-alone, analog telephone conferencing unit. The product consists of a "saucer" and a "tablet" connected by a short cable. The saucer includes the speakers and microphone while the tablet provides the dial pad, softkeys, volume controls, mute and backlit display.
Page 127 Desktop devices • Presentation Mode Key (locks microphone to current speaker) • Length of call feature • Available in two colors: Silver Ghost and Night Sky...
Page 128: Mitel 5310 Ip Conference Unit
3300 ICP General Information Guide Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit is a full duplex, high quality conference unit that uses acoustic beam-forming technology for superior performance. The 5310 IP Conference Unit connects to the 5224 or 5235 IP Phone to provide full conferencing and telephony functionality. This eliminates the requirement for an additional LAN port.
Page 129: Digital Phones
Desktop devices Digital Phones Mitel offers the SUPERSET 4000 series digital business telephones: • SUPERSET 4015 • SUPERSET 4025 Note: For information on accessories for the digital phones, refer to page 130.
Page 130: Superset 4015
3300 ICP General Information Guide SUPERSET 4015 The SUPERSET 4015 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with: • 2 line X 20-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status LED indicator •...
Page 131: Superset 4025
Desktop devices SUPERSET 4025 The SUPERSET 4025 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with: • 2 line X 20-character alpha-numeric, backlit liquid crystal display (LCD) with contrast control • Three softkeys for feature access •...
Page 132: Consoles
3300 ICP General Information Guide Consoles Mitel offers the following consoles: • SUPERCONSOLE 1000 • 5550 IP Console SUPERCONSOLE 1000 The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The four-line by 80-character alphanumeric display shows source and destination, time and date, call waiting, and station information (such as COS and COR values).
Page 133: Mitel 5550 Ip Console
Comments Field allows Attendants to input their own notes, such as "on Vacation" for Enterprise users • Parked Calls window to compliment the new Call Park feature on the 3300 ICP allows operators to view all parked calls at a glance •...
Page 134 3300 ICP General Information Guide • Highly intuitive GUI that includes screen-based call status and call handling prompts, mak- ing operations as simple as point-and-click • One-button access to programmable key functions • On-screen Scratch Pad window for note and message taking, and storing speed-dial numbers •...
Page 135 Desktop devices • Mitel 4000/5000 series handset and cord • Handset Cradle • Ethernet cable 10/100BaseT • CD-ROM containing the console application software • Designation labels for the programmable keys • Quick Start Guide • Installation Guide Note: The 5550 IP Console Release 3.0 is supported only on PCs running Windows...
Page 136: Accessories For Digital Phones
The keys can be programmed through the telephone. The 12 Button PKM unit connects to a SUPERSET 4025 Digital Phone through a Mitel PKM Interface Module (SIM1). The SIM1 is installed separately at the base of the telephone and is...
Page 137: Mitel 48 Button Programmable Key Module
The keys can be programmed through the telephone. The 48 Button PKM unit connects to a SUPERSET 4025 Digital Phone through a Mitel PKM Interface Module (SIM1). The SIM1 is installed separately at the base of the telephone. A second 48 Button PKM can connect to the first to provide 48 additional feature keys for a total of 96 additional keys.
Page 138: Superset Interface Module 2
3300 ICP General Information Guide SUPERSET Interface Module 2 The SUPERSET Interface Module 2 (SIM2) is an Analog Interface Module (AIM) which provides analog interface functionality that lets you connect one or more 2-wire analog devices (such as ONS telephones, fax machines, or modems) to the second B-channel of your SUPERSET 4025 telephone.
Page 139: Power Accessories
Power accessories Power Dongle (Cisco compliant) The Power Dongle enables Mitel IP telephones to be powered by the Cisco Catalyst 3524, 3550, 4006, 4506, 6000 products or the Cisco WS-PWR-PANEL. Note: The dongle may not be required when powering Mitel phones behind a Cisco Catalyst 4500 switch.
Page 140: Powerdsine 24-Port And 12-Port In-Line Power Units
3300 ICP General Information Guide PowerDsine 24-port and 12-port In-line Power Units PowerDsine In-line Power Units supply uninterrupted power to Mitel IP phones. By using these units to power IP devices, customers can reduce the cost of installing separate power cabling to each endpoint.
Page 141: Features
Features Features of the 3300 ICP The following table describes the 3300 ICP features and indicates whether the feature is supported by Resiliency. N/A indicates that the feature is not specifically related to resiliency or a resilient device but the feature will work on the system.
Page 142 3300 ICP General Information Guide Support while the set is on the Feature Name: Description: secondary controller ACD Agent Hot Allows an agent to log into any ACD set and have the system apply Desking the agent’s personal phone profile to that ACD set.
Page 143 (Station) console. This applies to the SC1000 IP Console only. Attendant CAS Centralized Attendant Service interface allows a 3300 ICP to be a Interface remote node for a CAS site. CAS is an attendant call-handling service provided at a central office switch for calls from both public and private networks.
Page 144 3300 ICP General Information Guide Support while the set is on the Feature Name: Description: secondary controller Attendant Console Allows firmkeys to be programmed as one of the following feature Firmkeys keys: Phonebook, Guest Service (Hotel/Motel), Trunk Status, Alarm, SMDA, Select Option, Bulletin Board, Emergency Call Log, Guest...
Page 145 BRI (Basic Rate A basic ISDN service consisting of two 64Kbps channels and one Interface) 16Kbps channel. This feature is supported on 3300 ICP with the BRI Network Services Unit. Broadcast Groups See Groups -Key System and Multicall.
Page 146 See Phonebook. Call Coverage Provided through a combination of features: Call Rerouting, Call Yes for all Forward, Do Not Disturb, and Answer Plus-Mitel Call Distribution. features except Call Duration Displays the call duration for incoming and outgoing calls, in one Display minute increments (starting at 0:00).
Page 147 Once enabled on your IP Display Phone by your system administrator, it functions automatically. Calling Line The telephone number of the calling party is transmitted to the Mitel Identification PBX and can be sent to devices within the system. Caller Line...
Page 148 3300 ICP General Information Guide Support while the set is on the Feature Name: Description: secondary controller Call Waiting Swap Allows you to use the switch hook to alternate between two calls when parties are in Call Waiting for your station or when you have a call on Consultation Hold.
Page 149 Features Support while the set is on the Feature Name: Description: secondary controller Credit Limit Support The PMS uses a Credit Limit message to inform the PBX of a specific room or suite's telephone credit limit. The PBX uses an Alert message to notify the PMS when the established telephone credit limit has been reached.
Page 150 Ringing Non-Prime line identifier of ringing non-prime keys on their sets. Line Keys Display of Name and Displays name and number and offers the ability to switch between Number displays. Allows the programming of Mitel digital devices Page 10 of 22...
Page 151 Automatic Location Information (ALI) database to retrieve a database record indicating the precise location of the caller. Feature Keys Allows you to activate features without dialing feature access codes. Yes. See 3300 ICP Resiliency guide Flash -Calibrated Provides an alternate method of generating a Switchhook Flash.
Page 152 3300 ICP General Information Guide Support while the set is on the Feature Name: Description: secondary controller Ground Button Allows you to place a call on Consultation Hold and return to dial tone to invoke station features. The Ground Button provides an alternate method of producing a Switchhook Flash.
Page 153 Hunt Groups - Provides hunt group functionality across a network or cluster. Networked Hunt Groups - Provides resiliency for hunt groups. See 3300 IPC Resiliency Resilient Guidelines for more details. Intercept Handling Allows the system control what happens to a call when it cannot be completed as dialed.
Page 154 (LLDP-MED) is an open standard extension of the LLDP core standard used by endpoint devices to discover each other on the same network link (segment). Certain Mitel IP Phones can use LLDP-MED to obtain the VoIP-specific configuration information that they require to operate in a converged network—information such as VLAN ID, COS Priority, and DSCP values.
Page 155 All of the MSDN networking packages require that each PBX has MSDN Voice I or MSAN installed. Networked ACD Supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call entered the network.
Page 156 Answer points can vary, according to the selected mode of operation (Day, Night 1, or Night 2). Night Service - Allows administrators to schedule Night Service modes on the 3300 Scheduled ICP. This scheduling allows transitions between all the supported service modes (Day, Night 1 or Night 2) at independent times.
Page 157 Features Support while the set is on the Feature Name: Description: secondary controller Paging Allows you to connect to loudspeaker/paging equipment to access individual paging zones or all paging zones simultaneously. Before you are connected to the paging equipment, you hear a two-second burst of tone.
Page 158 MSDN or calls forwarded externally via ISDN. Resiliency Allows the IP Phones to re-home to a secondary controller if a 3300 ICP fails or is taken out of service. This ensures that there is no disruption in service. In addition, calls that are in progress when an outage occurs remain in progress and are not lost.
Page 159 SNMP Agent Simple Network Management Protocol (SNMP) governs the management and monitoring of network devices and their functions. Speak@Ease™ Provides quick and easy access to the Mitel Speech Server voice Softkey Support recognition system. Speaker Volume Allows you to adjust the volume of the phone speaker.
Page 160 3300 ICP General Information Guide Support while the set is on the Feature Name: Description: secondary controller Suite Service Allows you to group a number of telephone lines through interconnected hotel/motel rooms, or suites, for the purposes of billing and sharing telephone service. There are two kinds of suite services:...
Page 161 Features Support while the set is on the Feature Name: Description: secondary controller Toll Control Allows or denies access to specified routes, CO exchanges, and directory numbers. Tone Demonstration Allows you to hear the tones provided by the system. Tone Detection The system can detect and analyze call progress tones that originate from the Central Office during the course of a trunk call.
Page 162 The system provides the following voice processor interfaces: • Voice Mail - E&M Interface • Voice Mail - Digital E&M Interface • Voice Mail - Softkey support with Mitel’s Nupoint and Express Messenger™ • Voice Mail - ONS Interface Voice Mail Softkeys Provides the user with a quick and convenient way to navigate voice mail.
Page 163: Feature Keys That Support Resiliency
Features Feature Keys That Support Resiliency The following charts indicate which feature keys invoke their feature routine while a device is in service on its secondary ICP. Note that call-forwarding features cannot be invoked on the secondary. • Auto-Answer • Callback •...
Page 164: Auto Attendant Features
3300 ICP General Information Guide Auto Attendant Features Feature Description Open and Closed Greeting A company greeting can be programmed to automatically change from open business hours to closed or after hours. Expire at a preset Time Greeting A Company Greeting can be programmed for use over holidays or shutdowns that automatically expires after a specified number of days.
Page 165: Voice Mail Features
Features Voice Mail Features Feature Description Personal Greetings/Name Each mailbox user can record subscriber name and a personal greeting. Message Prologue Informs subscribers when they access their mailbox how many new or saved messages they have (if any). Temporary Greeting Each subscriber can record a personal greeting set for a specific number of days (with automatic expiration).
Page 166 3300 ICP General Information Guide Feature Description Forward Voice Mail to This feature allows users to forward voice messages, including Record-a-Call E-Mail messages, to an E-mail address. Users can choose to manually forward voice messages, or automatically forward all voice messages.
Page 167 Softkey Integration Users with Mitel telephones can press softkeys instead of dialing codes to select Mitel Express Messenger menu options. For example, to listen to message, a user can press the Play Message softkey instead of dialing the digit 7.
Page 168 When a user activates this feature, it is accomplished in silence. Record a Call is supported on the 3300 ICP in release 4.0 through embedded voice mail functionality Voice Mail Hunt Group The 3300 ICP supports a single, large, voice mail hunt group with up to 240 members.
Page 169: Features Supported By Protocols
Features Features supported by protocols The following tables summarize the features supported by QSIG and PRI protocols: QSIG The following table lists features supported by QSIG. . Feature Description QSIG Calling Name Allows the system to send and receive the name of the caller; in turn, the called party will see the name of the caller on the telephone display screen if the appropriate Class of Service options are set.
Page 170 3300 ICP General Information Guide The following table lists the supported QSIG ISO features that are supported by the Mitel 3300 Release 5.1 product. The X in the third column indicates that the feature is fully supported. For QSIG features not supported, the 3300 does not act as a transit switch.
Page 171 Mitel only supports this for the originator. It is recommended that the route optimization timer on the Mitel switch be set to a shorter time than the other side so that the Mitel switch initiates the optimization request.
Page 172: Pri
Call Forward Allows you to redirect incoming calls to an alternate number. Calling Line Identification The telephone number of the calling party is transmitted to the Mitel PBX and can be sent to devices within the system. Camp-on (Call Waiting) Allows you to notify a busy party that you are waiting.
Page 173 Features Feature Description SMDR -External Collects data for outgoing and incoming trunk calls. SMDR -Internal Collects data for calls made between stations within the system. Recall Allows an incoming caller, who has been transferred to an idle station and not answered within a specified time-out period, call back the last party who handled the call.
Page 174 3300 ICP General Information Guide...
Page 175: Product Availability By Region
Product availability by region Asia Pacific This table indicates the availability of products in Australia, New Zealand and China. Asia Pacific Region Australia New Zealand China 3300 ICP Components 3300 Voice Mail 3300 Wireless Digital Services Unit Peripheral Unit Applications OPS Manager...
Page 176 3300 ICP General Information Guide Asia Pacific Region (continued) Australia New Zealand China Peripherals 5303 Conference Phone 5310 IP Conference Unit 5201 IP Phone 5212 IP Phone 5224 IP Phone 5230 IP Phone 5235 IP Phone Navigator OpenPhone 27 SUPERSET 4001...
Page 177: Emea Region
EMEA Region South Spain Portugal Netherlands Italy Germany France Africa 3300 ICP Y (no Components Universal ASU) 3300 Voice Mail 3300 Wireless Digital Services Unit Peripheral Unit Applications OPS Manager* 5700 Voice First Applications 5810 PDA Application Contact Center Management (6110)
Page 178 3300 ICP General Information Guide EMEA Region (continued) South Spain Portugal Netherlands Italy Germany France Africa Peripherals 5303 Conference Phone 5310 IP Conference Unit 5201 IP Phone 5212 IP Phone 5224 IP Phone 5230 IP Phone * 5235 IP Phone...
Page 179: Latin America
Contact Center Scheduling (6120) Multimedia Contact Center (6150) Intelligent Queue (6160) 6300 Call Recording Mitel Speech Server (attendant only) 6600 Your Assistant Manual Maker* * Note: This application is supported but the interface is in English only. Page 1 of 2...
Page 180 3300 ICP General Information Guide Latin America (continued) Argentina Brazil Chile Mexico Peripherals 5303 Conference Phone 5310 IP Conference Unit 5201 IP Phone 5212 IP Phone 5224 IP Phone 5230 IP Phone** 5235 IP Phone Navigator OpenPhone 27 SUPERSET 4015...
Page 181 Index Numerics 12 Button Programmable Key Module CITELink Gateway 3300 CITELink Gateway Compression 48 Button Programmable Key Module Conference Phones 5201 IP Phone 5303 5230 IP Phone 5310 IP Conference Unit 5235 IP Phone Consoles 5303 Conference Phone 5550 IP Console...
Page 182 3300 ICP General Information Guide Automatic Route Selection Links Broker's Call LX Controller Call Forward Call History Call Logging Maintenance Call Park Alarms Callback Management Access Point Call-by-call service Manual Maker Flexible Dimensioning Messaging Server Hot Desking Advanced Unified Messaging...
Page 183 Index Power Dongle (Cisco compliant) Range Programming PowerDsine Power Unit System Architecture System Management Tool Programmable Key Modules Desktop Tool 12 and 24 button Group Administration Tool PSTN System Administration Tool Quad Basic Rate Interface Framer MMC TAPI Quad Digital Signal Processor Module Teleworker Solution Trunks R2 Network Services Unit...

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