Contacting Customer Support; Figure 144: Sfm Serial Number Id Label - Juniper M40E Hardware Manual

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Contacting Customer Support

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Copyright © 2010, Juniper Networks, Inc.
All manuals and user guides at all-guides.com
Appendix G: Contacting Customer Support and Returning M40e Hardware

Figure 144: SFM Serial Number ID Label

Displaying M40e Router Components and Serial Numbers on page 299
Returning a Hardware Component to Juniper Networks, Inc. on page 308
Packing the M40e Router for Shipment on page 309
Contacting Customer Support on page 307
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the router when the problem occurred
Configuration data using one or more of the show commands
Displaying M40e Router Components and Serial Numbers on page 299
Returning a Hardware Component to Juniper Networks, Inc. on page 308
307