Error Codes - Fuji Xerox DocuPrint C5155d User Manual

Error Codes

Error codes are six-digit numbers that appear on the control panel when errors occur. Such errors
include abnormal print jobs and printer malfunctions.
Error codes provide important information that identifies the causes of errors. Please have the
applicable error codes on hand when calling our Customer Support Center or your dealer.
The following table lists the error codes that can be resolved by users. When an error code is
displayed, see if it is listed in the following table.
The following error codes are listed in ascending order.
If error codes other than those in the following list appear, or any progress has not been shown
after taking the appropriate action according to the following instruction, contact our Customer
Support Center. It is hard for customers to tackle with the error codes other than those in the list.
Error Code
012-500
016-210
016-211
016-212
016-215
016-217
016-219
016-242
016-400
016-401
016-402
016-403
016-404
016-405
258
6 Troubleshooting
An error occurred at the Finisher.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
This function cannot be used when the HDD Extension Kit (optional) is not installed.
The hard disk is required to use this function.
This function cannot be used when an Extension System Memory (optional) is not installed.
An Extension System Memory is required to use this function.
An error occurred in the software.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
The 802.1x user name and password are wrong.
Check the user name and password and enter them correctly. If this does not solve the problem, check
for problems with your network environment.
802.1x authentication protocol cannot be processed.
Reconfigure the printer's authentication protocol so it matches that of the authentication protocol of
the authentication server.
The authentication connection timed out.
Check the switch setting of the authentication device connecting the printer and physical network, and/
or the network connection.
The root certificate does not match.
Check the authentication server and store the root certificate of the authentication server's certificate
on the printer.
If you are unable to obtain the root certificate of the server certificate, Set [Verify SrvrCert] under [IEEE
802.1x] to [Disabled].
Refer to
• " [IEEE 802.1x]" (P. 157)
An internal error occurred.
Re-try the same operation. If this does not correct the situation, it could indicate a mechanical problem.
Contact our Customer Support Center or your dealer.
An error occurred in the certificate database file during starting the operating system.
Initialize the certificate.
Refer to
• " [Init/Delete Data]" (P. 200)
Cause/Remedy