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6.4
Printing Problems
Symptom
The <Error> lamp is blinking.
The <Error> lamp is lit.
A print instruction was issued,
but the <Ready> lamp does not
light or blink.
The <Ready> lamp is lit or
blinking, but the printer does not
print.
The printer does not print.
An error occurred that cannot be resolved by the user. Make a note of the error message or
error code displayed on the control panel, switch the power off, unplug the power cord from
the power outlet, and contact our Customer Support Center or your dealer.
Refer to
• " Error Messages (in Alphabetical Order)" (P. 246)
• " Error Codes" (P. 258)
Is an error message displayed on the control panel?
Follow the instructions in the message and clear the error.
Refer to
• " Error Messages (in Alphabetical Order)" (P. 246)
• " Error Codes" (P. 258)
Is the interface cable firmly plugged in?
Switch the power off, and check if the interface cable is firmly plugged in.
Is the printer in the offline or menu state?
If the printer is offline, press the <Online> button to put it online. If the menu screen is
displayed, press the <Settings> button to exit the menu screen.
Are protocols set correctly?
Confirm that the port being used is enabled. Also, use CentreWare Internet Services to
confirm that the protocol settings are configured correctly.
Refer to
• " [Network/Port]" (P. 136)
• Online help for CentreWare Internet Services
Is the operating environment of your computer configured correctly?
Check the operating environment of your computer including the print driver.
There is data remaining in the print buffer. Cancel or force-eject the job.
After pressing the <Online> button to take the printer offline, press the <Delete Job> button
to cancel the print job or the <OK> button to force-eject the job. After cancellation or force-
ejection is complete, press the <Online> button again to put the printer online.
Note
• When using the USB port, pressing the <Online> button can cause reception of job data to
stop part way through. When this happens, pressing the <OK> button causes the
remaining print data to be recognized as a new job. This job is printed separately after you
put the printer back online. As a result, the printout may not be normal.
If the printer is connected to a network, is the IP address of the printer set correctly?
Or, is the data-reception control setting set correctly?
Check the above settings and re-configure them if necessary.
Refer to
• " Setting an IP Address (IPv4)" (P. 25)
• " Setting an IP Address (IPv6)" (P. 28)
• " Controlling Data Reception by IP Address" (P. 333)
The size of the print data of a single print job may exceed the buffer capacity. This may
occur when memory spooling is selected for the buffer setting.
If a single print file exceeds the memory capacity, divide the print file into jobs that are
smaller than the memory capacity.
If there are multiple data files to print, decrease the number of files to be printed at one
time.
Cause/Remedy
6.4 Printing Problems
237
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