Table of Contents
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Error Code
021-510
021-511
021-512
021-513
021-514
021-515
021-516
021-517
021-518
021-519
021-520
021-521
021-522
021-523
021-524
021-525
021-526
021-527
021-528
021-529
021-530
021-531
021-532
021-533
021-534
021-535
021-731
021-732
021-733
024-700
024-702
024-742
270
6 Troubleshooting
This printer has already been specified with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power.
If the error still is not resolved, contact our Customer Support Center.
The settings of this printer on the EP server is incorrect.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power.
If the error still is not resolved, contact our Customer Support Center.
An error occurred while communicating with the EP server.
Wait for a while, then retry the same operation.
If the error still is not resolved, contact our Customer Support Center.
An error occurred while communicating with the EP server.
Check the following:
• The network cable connection on the machine is correct.
• The printer's settings for the subnet mask, DNS server address, and default gateway are correct.
If the error still is not resolved, contact our Customer Support Center.
An error occurred while communicating with the EP server.
Start the SOAP port, switch off the machine power, make sure that the display is blank, and then switch
on the machine power.
If the error still is not resolved, contact our Customer Support Center.
An error occurred while communicating with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power.
If the error still is not resolved, contact our Customer Support Center.
With the settings of software update server, all of the software on this printer are the latest.
If you find any version other than the latest, contact our Customer Support Center.
An error occurred while communicating with the software update server.
Wait for a while, then retry the same operation.
If the error still is not resolved, contact our Customer Support Center.
The software of this printer cannot be updated by the software update server.
Contact our Customer Support Center.
Update the software by using downloading tools.
Attempted to print a DocuWorks document of which printing is prohibited.
Unable to print color pages when using the EP system, because the color printing function is disabled
with this printer.
Change the printer settings to enable color printing, or insert the unlimited card.
Unable to use the EP system due to insufficient funds.
Insert the valid card or pay sufficient money.
Unable to use the EP system because the color printing function is disabled with this printer, or the
maximum allowable number of printable color pages has been reached.
Change the printer settings to enable color printing, or use a different card with number of more
printable pages.
The watermark function cannot be used because of the hard disk or memory problem.
Switch the power off and then back on again. If this does not resolve the problem, contact our
Customer Support Center or your dealer.
Paper jam occurred while [When Jam Occurs] is set to [Delete Job].
Remove the jammed paper, and then try printing again
The number of prints of a job for which booklet is specified with print options exceeds the number of
booklets that can be printed.
Use print options to divide the job so the number of prints is within the allowable range for booklet or
cancel booklets.
Cause/Remedy
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