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Symptom
White patches appear on output.
Toner is scattered around
images.
Images are bluish.
Text is smeared.
Text is garbled.
Printed output is not the same as
the original data displayed on
the computer screen.
Images are skewed.
Color documents are printed in
monochrome.
Print density or color
reproduction has deteriorated.
The image transfer voltage (the [Voltage Offset] setting on the control panel) may not be set
properly.
Adjust the transfer voltage on the control panel.
Refer to
• "7.13 Adjusting the Image Transfer Voltage" (P. 368)
The paper type of the selected paper tray is not appropriate. Change the [Paper Type]
setting and try printing again. For example, if [Paper Type] is set to [Plain], try changing it to
[Bond] or [Recycled]. If it is set to [Heavyweight], try changing it to [Extra HW].
The paper is not appropriate for the printer. Load appropriate media.
Refer to
• " Supported Paper Type" (P. 100)
The paper is damp. Load fresh paper.
Condensation may have formed in the printer.
On the control panel, set the Sleep mode trigger time to more than 60 minutes and let the
printer stand with its power on. After about an hour, the heat inside the printer causes the
condensation to evaporate.
Refer to
• " [Sleep Mode Timer]" (P. 160)
Is the printer set to substitute TrueType fonts with the built-in fonts?
Change the printing method of TrueType fonts to set [Always Use TrueType Fonts] under
[Specify Font] on the [Advanced] tab of your print driver.
Refer to
Online help for the print driver.
The paper guides are not adjusted properly. Adjust the paper guides properly.
Refer to
• "4.2 Loading Paper" (P. 110)
Is [Black & White] selected for [Output Color] on the [Paper/Output] tab of the print driver?
Change the [Output Color] setting to [Color].
Refer to
• Online help for the print driver.
Print the Calibration Chart from the printer, compare it with the Color Sample that came with
the printer, and perform color calibration as necessary.
Refer to
• "7.12 Adjusting Tone Density" (P. 361)
Cause/Remedy
6.5 Print and Image Quality Problems
241
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