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Error Code
016-760
016-761
016-762
016-763
016-764
016-765
016-766
016-767
016-768
016-769
016-781
016-790
016-792
016-798
016-799
017-700
266
6 Troubleshooting
An error occurred during PostScript processing. Perform of the two following steps.
• If [High Quality] is selected under [Image Quality] on the PostScript Print Driver, change it to [High
Speed].
• Increase PS memory.
Refer to
• [Image Quality]: Online help for the print driver
• PS memory: " [Allocate Memory]" (P. 194)
An error occurred while processing an image.
If the [Image Quality] setting on the [Image Options] tab is [High Resolution], change it to [Standard]
and try printing again. If this does not solve the problem, change the [Print Page Mode] setting on the
[Advanced Settings] tab to [On] and try printing again.
Refer to
• [Image Quality]/[Print Page Mode]: Online help for the print driver
The specified language emulation is not installed.
Under standard configuration, this printer can process the following types of data: ESC/P, PCL, TIFF, and
PDF.
An error occurred with the POP server connection.
Check the IP address of the POP server that is specified on the printer.
Could not connect to the SMTP server.
Contact the server's administrator.
E-mail could not be sent because the SMTP server's hard disk is full.
Contact the server's administrator.
An error occurred on the SMTP server.
Contact the server's administrator.
E-mail could not be sent because an invalid e-mail address was specified for the addressee and the
SMTP server returned response codes 550, 551, or 553.
Check the address of the addressee and try sending again. If an error occurs again, contact your system
administrator.
Could not connect to the SMTP server because the printer's e-mail address is not correct.
Check the printer's e-mail address.
The SMTP server does not respond to delivery confirmation (DSN).
Send the e-mail without delivery confirmation (DSN).
Could not connect to the SMTP server when transferring a file.
Check the network cable connection.
Unable to send an e-mail with Split Send because of exceeding the maximum number of splits allowed.
In the CentreWare Internet Services, select [Properties] > [Network settings] > [Protocol settings] >
[SMTP]. Specify the larger value for [Maximum number of splits].
Refer to
• CentreWare Internet Services online help
The job history could not be obtained when printing the printer's Meter Report. The job history does not
exist.
The specified print job cannot be performed because there is a problem with the HDD Extension Kit
(optional).
Contact our Customer Support Center or your dealer.
The print data includes incorrect parameters.
For example, the combination of settings for paper size, 2-Sided Print setting, paper tray, and output
tray may not be processed with this printer. Check the print data and print options and try printing
again.
The connection with ThinPrint.print Engine timed out.
Make sure the connection.
Cause/Remedy
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