Table of Contents
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Error Code
016-721
016-722
016-723
016-724
016-726
016-727
016-728
016-729
016-731
016-732
016-738
016-739
016-740
016-741
016-742
016-743
016-744
016-745
264
6 Troubleshooting
An error occurred while processing a print job. This may be caused by the following.
1 Printing with auto tray selection is specified while [Auto Paper Off] is set for all paper on
[PaperTypePriority] under [Printer Settings] setting the control panel.
2 ESC/P command error
3 When data transmission is interrupted (This error may be displayed if ThinPrint is executed during
printing.)
For 1 above, when printing with auto tray selection, select any paper setting other than [Auto Paper Off]
for [PaperTypePriority]. Also note selecting a user-defined paper causes [Auto Paper Off] to be set for
[PaperTypePriority] automatically. For 2 above, check the print data.
Refer to
• " [PaperTypePriority]" (P. 181)
The specified staple position is not supported by the machine, or the specified paper size is not
supported by the finisher.
Confirm the staple position and the paper size, and try printing again.
The specified punch position is not supported by the machine, or the specified paper size is not
supported by the finisher.
Confirm the punch position and the paper size, and try printing again.
The combination of specified positions for staple and punch is not supported.
Specify the staple and punch positions on the same side, and try printing again.
The print language could not be selected automatically though [Auto] is selected under [Print Mode]
setting on the control panel.
The file could not be stored into the folder because the machine determined the print file as not
containing any pages. Disable [Skip Blank Pages] on the [Advanced] tab on the print driver, or add text
to the file if the file is blank.
The TIFF file included an unsupported tag.
Check the print data.
Printing could not be performed because the number of colors and resolution of the TIFF data
exceeded the allowable range.
Change the number of colors and resolution of the TIFF file and try printing again.
The TIFF data was cut off part way and could not be printed.
Try printing again.
The form specified by emulation is not registered.
Re-register the form and try printing again.
Booklet was specified with PostScript, but a paper size that cannot be output is specified.
Specify a paper size that is supported for booklets and try printing again.
Booklet was specified with PostScript, but the document size/paper size combination is not supported.
Specify a document size and paper size combination that supports booklets and try printing again.
Booklet was specified with PostScript, but a paper tray cannot be used for booklets is specified.
Specify a paper tray that can be used for booklets and try printing again.
An error occurred during the update process of the machine.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
The downloaded data is not suitable for this printer. Select the appropriate data and download again.
The cable may not be connected with this printer properly. Ensure the connection is correct before
trying it again.
An unknown error occurred during downloading.
Contact our Customer Support Center.
Cause/Remedy
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