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Error Code
027-400
027-442
027-443
027-444
027-445
027-446
027-447
027-452
027-500
027-501
027-502
027-503
027-564
027-565
027-566
027-572
027-573
027-574
027-576
027-578
272
6 Troubleshooting
Communication with the printer failed.
If another message is displayed, check its contents. If a panel operation is in progress, exit it. If remote
access is in progress, wait until the access is complete. If this does not resolve the problem, switch the
power off and then back on again. If this does not resolve the problem, contact our Customer Support
Center or your dealer.
IPv6 IP addresses are duplicated.
Change the printer's IPv6 "Auto Stateless Address 1" or the network device IPv6 address to eliminate
the IP address duplication.
IPv6 IP addresses are duplicated.
Change the printer's IPv6 "Auto Stateless Address 2" or the network device IPv6 address to eliminate
the IP address duplication.
IPv6 IP addresses are duplicated.
Change the printer's IPv6 "Auto Stateless Address 3" or the network device IPv6 address to eliminate
the IP address duplication.
A manually set IPv6 IP address is wrong.
Re-configure the IPv6 address correctly.
The IP address of IPv6 set manually already exists.
Change the IPv6 Manually Configured Address on the machine, or the IP address of IPv6 on the
network device, to remove the duplication of addresses.
IPv6 addresses are duplicated.
Change the printer's IPv6 Link Local Address or the network device IPv6 address to eliminate the IP
address duplication.
IP address already exists.
Change the IP address set on the machine.
The SMTP server name could not be resolved when sending response e-mail.
Check if SMTP server settings are correct from CentreWare Internet Services.
The POP3 server name could not be resolved when using POP3 protocol.
Check if POP3 server settings are correct from CentreWare Internet Services, check if POP3 server
settings are correct from.
An error occurred with the POP server. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
Login to the POP3 server failed when using POP3 protocol.
Check if the user name and password for using the POP3 server are configured correctly from
CentreWare Internet Services.
SMB protocol error. The SMB server was not found.
Check whether the connection between the authentication server and the machine has been
established via a network.
For example, confirm the following conditions:
• Network cable connection
• TCP/IP settings
• Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
SMB protocol error.
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
SMB protocol error. SMB (TCP/IP) is not active.
Confirm that SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on CentreWare
Internet Services.
SMB protocol error
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
Cause/Remedy
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