Packing The Mx104 Router For Shipment - Juniper MX104 Hardware Manual

MX104 3D Universal Edge Router Hardware Guide
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Packing the MX104 Router for Shipment

186
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
Contacting Customer Support on page 185
Guidelines for Packing Router Components for Shipment on page 187
To pack the router for shipment:
Retrieve the shipping box and packing materials in which the router was originally
1.
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
On the console or other management device connected to the Routing Engine, enter
2.
CLI operational mode and issue the following command to shut down the router
software.
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
For more information about the command, see the
Attach an ESD grounding strap to your bare wrist and connect the strap to one of the
3.
ESD points on the chassis.
Shut down power to the router by pressing the AC input switch or DC circuit breaker
4.
for all power supplies to the off (
Disconnect power from the router.
5.
Remove the cables that connect to all external devices.
6.
Remove all field replaceable units (FRUs) from the router.
7.
Remove the router from the rack. One person should grasp the router while a second
8.
person unscrews and removes the mounting screws from the rack. One lifter can then
move the router to the shipping container.
CLI Explorer
) position.
O
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