Troubleshooting The Installation Of The License File And The Avaya Authentication File - Avaya S8700 Series Installing And Configuring

Appendix B: Installation troubleshooting
Troubleshooting the installation of the license file and
the Avaya authentication file
Problem
Cannot get files from the RFA site
Cannot install the license file
The media server is in no-license
mode
Cannot use the administration
commands
ASG does not work
Cannot install the authentification
file
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Installing and Configuring the Avaya S8700-Series Media Server
Possible solution
Provide the correct SAP number.
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Provide the serial number for the reference IPSI.
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Ensure that two license files do not exist on the server.
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If so, delete one of the files.
The file might be corrupt. Download the file again from
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the RFA site.
Use binary mode to upload the file.
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The license file does not have an IP address yet. This
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situation is normal when the license file is first installed
because the file cannot see the IPSI.
After 30 minutes, the license file has not located the
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reference IPSI. In a SAT session, type reset
system 1 and press Enter to reset the 30-minute
clock.
The media server might be in no license mode
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because the 30-minute timer lapsed. In a SAT
session, type reset system 1 and press Enter to
reset the 30-minute clock.
Re-install the Avaya authentication files.
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Administer a super-user login on the active server.
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February 2007