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Returning the Instrument for Service
The instructions in this section show you how to properly return the instrument for repair or cal-
ibration. Always contact Agilent to initiate service before returning your instrument to a service
office. This ensures that the repair (or calibration) can be properly tracked and that your instru-
ment will be returned to you as quickly as possible. In the United States call: Agilent Instrument
Support Center (800) 829-4444.
To find the number of the Agilent Support Center in your area go to www.agilent.com/find/con-
tactus.
If the instrument is still under warranty or is covered by an Agilent maintenance contract, it will
be repaired under the terms of the warranty or contract (the warranty is at the front of this man-
ual). If the instrument is no longer under warranty or is not covered by an Agilent maintenance
plan, Agilent Technologies will notify you of the cost of the repair after examining the unit.
When an instrument is returned to an Agilent Technologies service office for servicing, it must
be adequately packaged and have a complete description of the failure symptoms attached. When
describing the failure, please be as specific as possible about the nature of the problem. Include
copies of additional failure information (such as the instrument failure settings, data related to
instrument failure, and error messages) along with the original calibration data disks and the
instrument being returned.
Preparing the instrument for shipping
1 Write a complete description of the failure and attach it to the instrument. Include any specific
performance details related to the problem. The following information should be included with
the instrument being returned for service:
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
2 Cover all front or rear-panel connectors that were originally covered when you first received the
instrument.
General Information
Returning the Instrument for Service
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