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Chapter 5: Solving Problems and Updating Your System
Returning the Instrument for Service
Returning the Instrument for Service
The instructions in this section show you how to properly package the
instrument for return to Agilent Technologies.
Warranty
If the instrument is still under warranty or is covered by an
Agilent Technologies maintenance contract, it will be repaired under the
terms of the warranty or contract (the warranty is at the front of this manual).
If the instrument is no longer under warranty or is not covered by an
Agilent Technologies maintenance plan, Agilent Technologies will notify you
of the cost of the repair after examining the unit.
When an instrument is returned to Agilent Technologies for servicing, it must
be adequately packaged (see
"Preparing the Instrument for Shipping" on
page
5-18) and have a complete description of the failure symptoms attached.
When describing the failure, please be as specific as possible about the nature
of the problem. Include copies of additional failure information (such as
instrument failure settings, data related to instrument failure, and error
messages) along with the instrument being returned.
Please notify Agilent Technologies before returning your instrument for
service. Any special arrangements for the instrument can be discussed at this
time. This will help Agilent Technologies repair and return your instrument as
quickly as possible.
Wireless Solutions Getting Started Guide 5-17
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