Hypervisor Problems - Lenovo System x3650 M5 Installation And Service Manual

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the support website at
and new device drivers or to submit a request for information.
Symptom
A replacement hard disk drive
does not rebuild.
A green hard disk drive activity
LED does not accurately
represent the actual state of
the associated drive.
An yellow hard disk drive
status LED does not accurately
represent the actual state of
the associated drive.

Hypervisor problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the support website at
and new device drivers or to submit a request for information.
Symptom
If an optional embedded
hypervisor flash device is not
listed in the expected boot
order, does not appear in the
list of boot devices, or a similar
problem has occurred.
86
Lenovo System x3650 M5 Installation and Service Guide
http://www.lenovo.com/support
Action
1. Make sure that the hard disk drive is recognized by the adapter (the green hard
disk drive activity LED is flashing).
2. Review the SAS/SATA adapter documentation to determine the correct
configuration parameters and settings.
If the green hard disk drive activity LED does not flash when the drive is in use, run
the DSA Preboot diagnostic programs to collect error logs (see "Running the DSA
Preboot diagnostic programs" on page 80).
• If there is a hard disk drive error log, replace the affected hard disk drive.
• If there is no disk drive error log error log, replace the affected backplane.
1. If the yellow hard disk drive LED and the RAID adapter software do not indicate
the same status for the drive, complete the following steps:
a. Turn off the server.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane signal/power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See "Problem determination tips" on page 110.
http://www.lenovo.com/support
Action
1. Make sure that the optional embedded hypervisor flash device is selected on
the boot manager <F12> Select Boot Device at startup.
2. Make sure that the embedded hypervisor flash device is seated in the connector
correctly (see "Removing a USB embedded hypervisor flash device" on page
263 and "Replacing a USB embedded hypervisor flash device" on page 263).
3. See the documentation that comes with the optional embedded hypervisor flash
device for setup and configuration information.
4. Make sure that other software works on the server.
to check for technical information, hints, tips,
to check for technical information, hints, tips,