10Troubleshooting For Cs Remote Care; Maintenance - Konica Minolta BIZHUB 501 Service Manual

10. SERVICE MODE

10.11.10Troubleshooting for CS Remote Care

If communication is not done properly, check the condition by following the procedures shown below.
1. Shift the screen in the order of [Service Mode] → [CS Remote Care] → [Detail Setting].
At this time, in the cases of Initial transmitting / Administrator transmitting / Maintenance Start transmitting
/ Maintenance Finish transmitting, the communication result will be displayed at the top of the screen.
* For the communication result, the following message will be displayed based on its success or failure.
Display of
Communication result
Communicating
Communication
trouble with the
Center
Complete success-
fully
Modem trouble
Busy line
No response
268
Cause
—
Although the machine tries to commu-
nicate with the Center, there is any
trouble and the communication com-
pletes unsuccessfully.
—
Although the machine tries to commu-
nicate with the Center, there is any
trouble in the modem.
Although the machine tries to commu-
nicate with the Center, the line to the
Center is busy.
Although the machine tries to commu-
nicate with the Center, there is no
response from the Center.
Field Service Ver.2.0 Mar. 2009
Solution
—
• See the list of error message and
confirm the corresponding point.
(See P.264)
—
• Check if the Power of modem in
ON.
• Check if there is any problem in
connection between the modem
and the main unit.
• Communicate with the Center
again.
• Communicate with the Center
again.
• Check the communication envi-
ronment of the Center side.