IBM Flex System p260 Installation And Service Manual page 487

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 7, "Parts listing for IBM Flex System p260 and p460 Compute Nodes," on page 97 to determine
which components are CRUs and which components are FRUs.
v If an action step is preceded by Trained service technician only, that step must be performed only by a trained
service technician.
Isolation
procedure or
symbolic failing
item Symptom
FSPSP17 An uncorrectable
system error has
occurred.
FSPSP18 A problem has been
detected in the
platform Licensed
Internal Code.
FSPSP20 A failing item has
been detected by a
hardware procedure.
FSPSP22 The system has
detected that a
processor chip is
missing from the
system configuration
because JTAG lines
are not working.
FSPSP23 The system needs to
perform a service
processor dump.
FSPSP24 The system is
running in a
degraded mode.
Array bit steering
might be able to
correct this problem
without replacing
hardware.
FSPSP27 A problem has been
detected on an
attention line.
FSPSP28 The resource ID of
the failing item
could not be found
in the vital product
data (VPD) table.
Action
Look for other serviceable events. Use the SRC indicated to determine and
fix any problems.
1. Perform a firmware update. See "Updating the firmware" on page 22.
2. If the problem persists, replace the system-board and chassis assembly,
as described in "Replacing the system-board and chassis assembly" on
page 83.
Contact your next level of support.
Replace the system-board and chassis assembly, as described in
"Replacing the system-board and chassis assembly" on page 83.
1. Log into the Advanced System Management Interface (ASMI) as the
admin user (or with the celogin user ID).
2. Click System Service Aids > Service Processor Dump.
3. Click Initiate Dump.
4. Contact your authorized service provider for instructions about how
to report the dump.
1. Power off the compute node, as described in "Turning off the compute
node" on page 13.
2. Remove the compute node from the IBM Flex System Information
Center and reinsert the compute node into the IBM Flex System
Information Center.
3. Power on the compute node, as described in "Turning on the compute
node" on page 12.
4. If the problem persists, replace the failing item that is in the failing
item list after this procedure.
Replace the failing item that precedes this isolation procedure in the
failing item list. If the failing item does not correct the problem, contact
your next level of support.
1. Find another item in the failing item list that reads "FSPxxxx" where
xxxx is a 4-digit hexadecimal number that represents the resource ID.
Record the resource ID and the model of the system.
2. Contact your next level of support to find out which failing item the
resource ID represents.
3. Replace the failing item that the resource ID represents.
Chapter 8. Troubleshooting
475