ADEMCO Vista-20 Installation Instructions Manual page 106

CONTAC'?7NG TECHNICAL SUPPORT
PLEASE,
Before you call Technical Support, be sure you:
READ THE INSTRUCTIONS!
Check all wiring connections.
Determine
that
the power supply and/or backup battery are supplying
proper voltages.
Veri& your programming information where applicable.
Note
the proper model number of this product, and the version level
(if
lKIIOW@ along Wth my do~entation
that came with the product.
Note your ADEMCO customer nuniber and/or company name.
Having this information handy will make it easier for us to serve you
quickly and effectively.
You
may contact Technical Support via Toll-Free FAX. Please include your return
FAX number. You will receive a reply within 24 hours. You may also contact
Technical Support via modem to ATLIS–BBS, Technical Support's Electronic
Bulletin Board System. Replies are posted within 24 hours.
East Coast Technical Support: 1-800-645-7492 (8 a..m.-6 p.m. E.S.T.)
West Coast Technical Support: 1-600-458-9469 (8 a.m.-5 p.m. P.S.T.)
Technical Support FAX Numbe~ 1-800–447-5086
AT'lJS-BBS Electronic Bulletin Board System: 1-516-496-3980
(1200 – 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS FAX – Automated Fax Retrieval System: 1-800-573-0153
l-516-921-6704/Ext.
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