Polycom CX5500 Administrator's Manual page 8

Polycom CX5500 Unified Conference Station Administrator's Guide
Troubleshoot Your CX5500 System ......................................................................... 198
Understand Error Message Types ....................................................................................................... 198
Error Messages .............................................................................................................. 199
Polycom UC Software Error Messages ....................................................................... 199
Status Menu ......................................................................................................................................... 201
Log Files............................................................................................................................................... 202
Reading a Boot Log File ............................................................................................... 205
Reading an Application Log File .................................................................................. 206
Reading a Syslog File ................................................................................................... 207
Manage the CX5500 System's Memory Resources ............................................................................ 208
Identify Symptoms ........................................................................................................ 208
Check the Phone's Available Memory ......................................................................... 208
Test Phone Hardware .......................................................................................................................... 209
Upload a Phone's Configuration .......................................................................................................... 210
Network Diagnostics ............................................................................................................................ 210
Ports Used on the CX5500 System ..................................................................................................... 210
Power and Startup Issues .................................................................................................................... 211
Touch Screen Issues ........................................................................................................................... 212
Screen and System Access Issues ..................................................................................................... 212
Calling Issues ....................................................................................................................................... 213
Display Issues ...................................................................................................................................... 213
Audio Issues ........................................................................................................................................ 214
Licensed Feature Issues ...................................................................................................................... 214
Upgrading Issues ................................................................................................................................. 214
Miscellaneous Maintenance Tasks .......................................................................... 216
Trusted Certificate Authority List .......................................................................................................... 216
Encrypt Configuration Files .................................................................................................................. 219
Internal Key Functions ......................................................................................................................... 220
Assign a VLAN ID Using DHCP ........................................................................................................... 223
Parse Vendor ID Information ............................................................................................................... 225
Product, Model, and Part Number Mapping ........................................................................................ 226
Capture the Phone's Current Screen ................................................................................................... 226
LLDP and Supported TLVs .................................................................................................................. 227
Supported TLVs ............................................................................................................. 228
Configuration Parameters ........................................................................................ 233
<apps/> ................................................................................................................................................ 235
<bg/> .................................................................................................................................................... 238
<button/> .............................................................................................................................................. 238
<call/> ................................................................................................................................................... 239
<callLists/> ........................................................................................................................................... 243
<device/> ............................................................................................................................................. 243
Polycom, Inc.
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