Cd/Dvd Drive Problems; General Problems - Lenovo x3550 M4 Installation And Service Manual

Results

CD/DVD drive problems

Use this information to solve CD/DVD drive problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a Trained
technician.
v Go to the support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Symptom
The optional DVD drive is not
recognized.
A CD or DVD is not working
correctly.
The DVD drive tray is not
working.

General problems

Use this information to solve general problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
v Go to the support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Symptom
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
Action
1. Make sure that:
v The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained technician only) Replace the system board.
1. Clean the CD or DVD.
2. Replace the CD or DVD with new CD or DVD media.
3. Run the DVD drive diagnostic programs.
4. Reseat the DVD drive.
5. Replace the DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
Action
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
Chapter 4. Troubleshooting
149