Lenovo x3550 M4 Installation And Service Manual page 403

Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Refer to TIP H212293 for minimum code level.
2. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
3. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the
failing DIMM.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected
microprocessor and check the microprocessor socket
pins for any damaged pins. If a damage is found,
replace the system board.
(Trained technician only) Replace the affected
7.
microprocessor.
8. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
(Trained Service technician only) Replace the
9.
affected microprocessor.
806f010c-2008ffff Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 8)
Explanation: This message is for the use case when an
implementation has detected a Memory uncorrectable
error.
May also be shown as 806f010c2008ffff or
0x806f010c2008ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
806f010c-2008ffff • 806f010c-2009ffff
1. Refer to TIP H212293 for minimum code level.
2. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
3. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the
failing DIMM.
5. (Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected
microprocessor and check the microprocessor socket
pins for any damaged pins. If a damage is found,
replace the system board.
7. (Trained technician only) Replace the affected
microprocessor.
8. Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
9. (Trained Service technician only) Replace the
affected microprocessor.
806f010c-2009ffff
Explanation: This message is for the use case when an
implementation has detected a Memory uncorrectable
error.
May also be shown as 806f010c2009ffff or
0x806f010c2009ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1. Refer to TIP H212293 for minimum code level.
2. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
3. Swap the affected DIMMs (as indicated by the
error LEDs on the system board or the event logs)
to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the
failing DIMM.
Appendix A. Integrated management module II (IMM2) error messages
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 9)
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