Electronic Service Agent; Error Messages; Troubleshooting By Symptom; Cd/Dvd Drive Problems - Lenovo x3550 M5 Installation And Service Manual

The following sections provide information about the call home tools.

Electronic Service Agent

Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support.
You can also choose to collect data manually. It uses minimal system resources, and can be downloaded
from the Lenovo website. For more information and to download Electronic Service Agent, go to
http://www-01.ibm.com/support/esa/.

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM, and DSA that are generated
when a problem is detected.
See Appendix A "Integrated management module 2.1 (IMM2.1) error messages" on page 277, Appendix
B "UEFI/POST diagnostic codes" on page 841, and Appendix C "DSA diagnostic test results" on page
865 for more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results" on
page 865 for information about testing the server and "Running the DSA Preboot diagnostic programs" on
page 68 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see "Start here" on page 53.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel (see "Operator information panel"
on page 19).
Step 2. Remove the software or device that you just added.
Step 3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C "DSA diagnostic test results" on page 865).
Step 4. Reinstall the new software or new device.

CD/DVD drive problems

Use this information to solve CD/DVD drive problems.
Table 7. CD/DVD drive's symptoms and actions
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a Trained
technician.
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Lenovo System x3550 M5 Installation and Service Guide