Voicemail Pro - Avaya IP500 V2 Installation Manual

10.14.12 Voicemail Pro

This application requires various licenses entered into the IP Office configuration to control the features it offers and the
number of simultaneous connections (IP500 = 40 (IP Office 5.0+) or 30 (pre-IP Office 5.0), IP500 V2 = 40). The
operation of Voicemail Pro can be customized to provide special services. .
The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. This allows the remote
administration of the Voicemail Pro server from a PC with just the Voicemail Pro client installed. A copy of the client is
automatically installed locally with the Voicemail Pro server.
Source
DVD IP Office Release 9.0 User/Admin DVD Set (2) (700506051) (Disk 1) or IP Office Application
Server Release 9.0 DVD Set (2)
Languages Chinese (Mandarin and Cantonese), Danish, German, Greek, English (UK), English (US),
Spanish, Latin Spanish, Finnish, French, French Canadian, Hungarian, Italian, Korean, Dutch,
Norwegian, Polish, Portuguese, Brazilian, Swedish.
License See
The details below are for a Windows based server installation of Voicemail Pro. Voicemail Pro can also be installed as part
of a Linux based server installation using the
The Voicemail Pro server part of the software consists of several components in addition to the core server software, these
are:
· Campaigns
The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the
Voicemail Pro records the callers answer or key presses. The resulting recordings can then be played back by users.
The web aspect of campaigns allows user to perform this playback and processing of campaign recordings via their
web browser. This requires an IIS web server to be run on the same PC as the Voicemail Pro software.
· Text to Speech (TTS)
Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text and
numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail Pro is
obtaining text and number values from a customer database.
· Unified Messaging Service (UMS)
Voicemail Pro supports a feature called voicemail email to send messages or message alerts to a user's email
mailbox. This however is a one-way process with no link back to the user's voicemail mailbox on whether the email
has been read or deleted. UMS allows this to become a two-way process, where users can play voicemail messages
through their email mailbox or voicemail mailbox.
Basic Voicemail Pro
Minimum PC Requirements
RAM
Hard Disk Free Space
Processor:
- Pentium
- Celeron
- AMD
*Also allow 1MB per minute for message and
prompt storage.
Installing IP500/IP500 V2
IP Office 9.0
Voicemail Pro Licenses
410
IP Office Application Server DVD
256MB
2GB*
P4 1.4GHz
Any 1.7GHz
Any 1.4GHz.
.
Operating System Support
Server OS:
2003 Server
2008 R2 Server
2012 Server
Client OS:
XP Professional
Vista
Windows 7
Windows 8
· Where supported, Windows 7 support is only on
Professional, Enterprise and Ultimate versions.
.
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Service Client
15-601042 Issue 28c (19 August 2013)
Page 382