Page 1 IP Office 8.0 IP500/IP500 V2 Installation 15-601042 Issue 25i - (03 January 2013)
Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.
Page 3: Table Of Contents
..............56 5.8 Setting the Trunk Prefixes ..............114 2.2 Space Requirements ..............57 Additional Processes 2.2.1 IP500 and IP500 V2 Control Units ................58 2.2.2 External Expansion Modules ................58 6.1 Switching Off an IP Office System ..............119 2.2.3 Wall Mounting...
Page 4 7.4 Backing Up the System SD Card ..............162 9.6 Feature Keys ..............239 7.4.1 Backing Up the Primary Folder ................162 9.6.1 IP500 V2 System SD Cards ................239 7.4.2 Restore from the Backup Folder ................163 9.6.2 IP500 Smart Card ................241 7.4.3 Backing Up to the Optional Card...
Page 5 9.17.5 User Licenses ................396 9.11.71 T3 Classic ................338 9.17.6 Voicemail Pro Licenses ................399 9.11.72 T3 Comfort ................339 9.17.7 Customer Call Reporter Licenses ................402 IP500/IP500 V2 Installation Page 5 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 6 ................413 10.7.4 European Union ................414 10.7.5 New Zealand ................414 10.7.6 FCC Notification ................415 10.7.7 Compliance with FCC Rules ................417 Index ................419 IP500/IP500 V2 Installation Page 6 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 7: System Overview
Chapter 1. System Overview IP500/IP500 V2 Installation Page 7 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 9 System Overview: 1. System Overview This documentation is intended to assist with the installation of the core components of an Avaya IP Office Essential Edition telephone system. It describes those components and factors that should be considered for an installation.
Page 10: Additional Documentation
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include additional items relative to the installation requirements of that locale.
Page 11: Ip Office Modes
Key System operation. Supported only in Middle East and North African locales. An IP500 V2 system can be converted from its current mode to run in IP Office Essential Edition using IP Office Manager. For IP Office Release 8.0 and higher, the system also requires an Essential Edition license to run in IP Office Essential Edition.
Page 12: Overall Capacity
12 BRI channels regardless of the BRI hardware installed. 4. Non-IP Office Essential Edition systems are to 1 single-port PRI card. 5. Capacity is dependent on licenses, voice compression resources and available bandwidth. IP500/IP500 V2 Installation Page 12 IP Office 8.0...
Page 13: Hardware Support Summary
Preferred Advanced Edition Edition Edition IP500 IP500 PARTNER Norstar Quick Mode Mode Mode IP500 V2 Control Unit – IP500 Control Unit – – – – IP500 Base Cards IP500 Digital Station Card IP500 Analog Phone 2/8 IP500 TCM8 Card –...
Page 14 Notes 1. The ETR6 card is only supported by IP500 V2 systems in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode U-Law modes. 2. Only 2 combinations cards are supported in a control unit, regardless of combination card type.
Page 15: Feature Support Summary
User Name Administra Administra Administra Administra Administra Administra Configuration Access Password Administra Administra Administra Administra Administra Administra Default Upgrade Password Administra Administra Administra password password password IP500/IP500 V2 Installation Page 15 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 16: Control Units
IP500v2 Control Unit · This control unit has four front slots for IP500 base cards. It has an internal power supply unit and uses a mandatory System SD card Feature Key dongle. It includes a 2 port ethernet LAN switch (layer 3 managed) on the rear.
Page 17: Ip500 V2 System Components
System Overview: Control Units 1.3 IP500 V2 System Components The following are the typical components of an IP Office system based on an IP500 V2 control unit. IP Office IP500 V2 System Unit · The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic.
Page 18 IP500 External Expansion Modules · Additional ports can be added using a number of IP500 external expansion modules. Support also includes IP400 external expansion modules · Systems running in IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode or IP Office Basic Edition - Quick Mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.
Page 19: Ip500 Office System Components
System Overview: IP500 V2 System Components 1.4 IP500 Office System Components This page set to appear in standard mode only. The following are the typical components of an IP Office system based on an IP500 control unit. IP Office IP500 Control Unit ·...
Page 20 Power Supplies · The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.
Page 21: Control Unit Cards
1.5 Control Unit Cards 1.5.1 IP500 Base Cards The IP500 and IP500 V2 control units have 4 slots for the insertion of IP500 base cards. The slots are numbered 1 to 4 from left to right. Normally they can be used in any order, however if the capacity for a particular type of card is exceeded, the card in the rightmost slot will be disabled.
Page 22 Master socket containing ringing capacitors. · If fitted with an IP500 Analog Trunk daughter card, during power failure phone port 8 is connected to analog trunk port 12. IP500/IP500 V2 Installation Page 22 IP Office 8.0...
Page 23 System Overview: Control Unit Cards IP500 ETR6 Base Card This card is only supported in an IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode. It is not supported in IP Office Basic Edition - Norstar Mode or IP Office Essential Edition.
Page 24: Ip500 Trunk Cards
· IP500 Combination cards are pre-fitted with a trunk daughter card which cannot be removed or changed for another type of trunk daughter card.
Page 25: Ip400 Trunk Cards
System Overview: Control Unit Cards 1.5.3 IP400 Trunk Cards IP400 trunk cards can be used in IP500 and IP500 v2 controls units by being fitted onto an IP500 Legacy Card Carrier base card. Up to 2 cards can be added to the control unit in this way.
Page 26: Other Cards
These cards provide message and prompt storage space for Embedded Voicemail and auto-attendant options. The cards used are specially formatted compact flash cards. · The IP500 V2 control unit uses its SD Feature Key dongle card for Embedded Voicemail and file storage.
Page 27: External Expansion Modules
· When connecting to expansion ports on an IP500 4-Port Expansion card, a yellow 2 meter (6'6") expansion interconnect cable can be used in place of the standard blue cable. 4 Yellow cables are supplied with the IP500 4-Port Expansion card.
Page 28 IP400 Phone 16 V2 700359904 IP400 Phone 30 V2 700359912 IP400 Phone 8 700184773 IP400 Phone 16 700184781 IP400 Phone 30 700184799 S0 (BRI) IP400 So8 700185077 IP500/IP500 V2 Installation Page 28 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 29 Connecting External Expansion Modules The integral expansion ports on a control unit are located on the rear of the unit. For IP500 and IP500v2 control units, an additional 4 expansion ports can be added to the front of the control unit by installing an IP500 4-Port Expansion card.
Page 30: Ip500 External Expansion Modules
PSU must be ordered separately. If being rack mounted, these units use the IPO IP500 RACK MNTG KIT. They can be wall mounted using the new wall mounting kit V2. · Systems running in IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode or IP Office Basic Edition - Quick Mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.
Page 31 System Overview: External Expansion Modules IP500 Analog Trunk Module · Provides an additional 16 ANALOG ports for connection of analog trunks. Supports both loop-start and ground-start trunks. · Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded.
Page 32: Ip400 External Expansion Modules
PSU must be ordered separately. If being rack mounted these units use the IP400 rack mounting kit. If being rack mounted, these units use the IPO IP500 RACK MNTG KIT. They cannot be wall mounted. IP400 Analog Trunk Module (ATM16) ·...
Page 33 System Overview: External Expansion Modules IP400 So8 Module · Provides 8 ETSI BRI-So ports for the connection of ISDN devices. This unit is not intended to support BRI trunks. IP500/IP500 V2 Installation Page 33 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 34: Power Supplies And Cables
This can provide typically 15 minutes backup at maximum load (20 Watts) and up to 8 hours at light load (2 Watts). · Avaya IP phones can use IEEE 802.3af Power over Ethernet (PoE) power supplies. Refer to the IP Office IP Phone Installation Manual for full details.
Page 35: Power Supply Cords
· Phone V2. NEMA5-15P / CS22.2 North, Central 700289770 · So8.* No.42 and South America. IP500 External Expansion Modules · BRI So8. · Digital Station 16/30. · Phone 16/30. Unearthed Power Cord (IEC60320 C7) CEE7/16 (Europlug) Europe and 700213382 South Africa.
Page 36: Power Supply Backup
· IP500 Digital Station 16 External Expansion Module: 31W. · IP500 Digital Station 30 External Expansion Module: 56W. · IP500 DS16A Digital Station RJ21 External Expansion Module: 34W. · IP500 DS30A Digital Station RJ21 External Expansion Module: 60W. · IP500 Phone 16 External Expansion Module: 25W.
Page 37: Cabling And Cables
However this is not recommended or supported as the connection lock is not truly positive and may become disconnected. An RJ45-to-RJ11 cable is available for these connections. IP500/IP500 V2 Installation Page 37 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 38 Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable Description SAP Code Standard Maximum Length...
Page 39: Grounding
· In the Republic of South Africa, on all Analog Trunk external expansion modules (ATM16) and on any control units containing an analog trunk cards (ATM4/ATM4U). IP500/IP500 V2 Installation Page 39 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 40: Lightning Protection/Out-Of-Building Connections
Supports up to 4 two-wire lines. requirement. This device was previously For other locations where the risk of lightning strikes referred to as the Avaya 146C. is felt to be high, additional protection of incoming analog trunks is recommended. External Output Switch...
Page 41: Wall And Rack Mounting
· IPO IP500 WALL MNTG KIT (SAP Code 700430150) This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only.
Page 42 All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit requires a 2U slot space within the rack. Rack mounting requires an IP400 or IPO IP500 RACK MNTG KIT for each control unit and external expansion module.
Page 43: Feature Keys And Licenses
IP Office system. The serial number is printed on the feature key dongle and prefixed with SN (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager.
Page 44: Ip Office Phones
Enhanced Tip and Ring (ETR Port) These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode and IP Office Basic Edition - Quick Mode systems running a North American locale. They are not supported in IP Office Basic Edition - Norstar Mode and IP Office Essential Edition and on any system running A-Law companding.
Page 45 T3 IP Comfort SIP: · 1000 Series: 1010 1040 · 1100 Series: 1120E 1140E · 1200 Series: 1220 1230 · Softphone: Avaya IP Office SIP Softphone application. IP500/IP500 V2 Installation Page 45 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 46: Voip
· A network assessment is a mandatory requirement for all systems using VoIP. For support issues with VoIP, Avaya may request access to the network assessment results and may refuse support if those are not available or satisfactory.
Page 47: Voice Compression Channels
It also displays how often there have been insufficient channels available and the last time such an event occurred. The IP500 VCM cards, the level of channel usage is also indicated by the LEDs (1 to 8) on the front of the IP500 VCM card...
Page 48: Supported Country Locales
· Qatar · United States · Denmark · Kuwait · Russia · Venezuela · Egypt · Mexico · Saudi Arabia · Finland · Morocco · Singapore IP500/IP500 V2 Installation Page 48 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 49: Ip Office Software Applications
Voicemail Pro's TTS functions. · It is acceptable to make copies of the Avaya IP Office DVDs listed above. However the content must remain intact, unaltered and without change or addition. Avaya does not accept any liability and responsibility for damage or problems arising from the use of such copies.
Page 50 IP500/IP500 V2 Installation Page 50 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 51: Voicemail Applications
Phone Manager · Phone Manager allows a user to control and monitor their phone through their PC. For Avaya phones that support handsfree operation, Phone Manager can be used to make and answer calls. During use, Phone Manager records details of calls made, answered and missed. It can also be configured to show the status of other users on the system.
Page 52 (typically there are two endpoints on a call, but for some circumstances, such as conference calls, intruded calls there may be more). IP500/IP500 V2 Installation Page 52 IP Office 8.0...
Page 53: Training
(http://partner.avaya.com) · This is the official web site for all Avaya Business Partners. The site requires registration for a user name and password. Once accessed, the site portal can be individually customized for what products and information types you wish to see and to be notified about by email.
Page 54: Emergency And Power Failure Ports
· IP500 Analog Phone 8 Card Failure Ports can be used for normal analog phone When an IP500 Analog Phone 8 base card is connection. fitted with an IP500 Analog Trunk daughter card, during power failure extension port 8 is During power failure the port is directly connected to analog trunk port 12.
Page 55: Installation Requirements
Chapter 2. Installation Requirements IP500/IP500 V2 Installation Page 55 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 56: Environmental Requirements
3. Orientation of the unit must be as shown in the section on IP500 Wall Mounting 4. The appropriate Avaya wall mounting kits must be used. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1.
Page 57: Space Requirements
Clearance must be provided at the front and rear of all modules for cable access and feature key dongle connection. · On IP400 systems, allow a minimum clearance of 75mm (3 inches). · On IP500 and IP500 V2 systems allow a minimum clearance of 90mm (3.5 inches). · Additional Clearance...
Page 58: Ip500 And Ip500 V2 Control Units
2.2.1 IP500 and IP500 V2 Control Units The ventilation slots on the rear and sides should not be covered or blocked. 2.2.2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules. IP500/IP500 V2 Installation Page 58 IP Office 8.0...
Page 59: Wall Mounting
· IPO IP500 WALL MNTG KIT (SAP Code 700430150) This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only.
Page 60 Wall Mounting Kit V2 Wall Mounting Kit V1 IP500/IP500 V2 Installation Page 60 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 61: Rack Space Requirements
All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit requires a 2U slot space within the rack. Rack mounting requires an IP400 or IPO IP500 RACK MNTG KIT for each control unit and external expansion module.
Page 62 Rack Module Positioning The integral expansion ports on a control unit are located on the rear of the unit. For IP500 and IP500v2 control units, an additional 4 expansion ports can be added to the front of the control unit by installing an IP500 4-Port Expansion card.
Page 63: Administration Software
Chapter 3. Administration Software IP500/IP500 V2 Installation Page 63 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 64: 3. Administration Software
As a consequence, interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues. IP500/IP500 V2 Installation Page 64 IP Office 8.0...
Page 65: Administration Suite Applications
· 32-bit and 64-bit versions are supported. · Vista support is only on Business, Enterprise and Ultimate versions. · Windows 7 support is only on Professional, Enterprise and Ultimate versions. IP500/IP500 V2 Installation Page 65 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 66 9. Click Install. 10.Installation of Windows .Net2 components may be required. If dialogs for this appear, follow the prompts to install .Net. 11.If requested, reboot the PC. IP500/IP500 V2 Installation Page 66 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 67: Installer Pc Connection
· If there are no ping replies enter ipconfig. The results should list the IP address settings of the Manager PC as required above. If they do enter exit and check the cable connection. 5. You can now start Manager System Status System Monitor IP500/IP500 V2 Installation Page 67 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 68: Starting Ip Office Manager
6. The name and password request is displayed. The name and password must match one of those setup through the security settings. For a IP Office Essential Edition system, the default name and password for full configuration settings access are Administrator and Administrator. IP500/IP500 V2 Installation Page 68 IP Office 8.0...
Page 69: Starting System Status
· If Manager is also installed and is running, select File | Advanced | System Status. · For IP500 V2 controls units, start a web browse and enter the IP address of the control unit. Select the link for the System Status Application.
Page 70: Starting Monitor
IP Office system in great detail. As a consequence, interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues. Requirements ·...
Page 71: Ip500 V2 Installation
Chapter 4. IP500 V2 Installation IP500/IP500 V2 Installation Page 71 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 72: 4. Ip500 V2 Installation
Insert the System SD card and power up the system. Changing the System to IP Office Essential Edition · IP500 V2 systems installed in IP Office Basic Edition - Quick Mode can be changed to operate in IP Office Essential Edition. Connecting Phones ·...
Page 73: Tools And Equipment Required
IP500 V2 Installation: 4.1 Tools and Equipment Required The following is a general summary of the tools required. Additional tools and equipment will be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements.
Page 74: Documentation
Avaya Support (http://support.avaya.com) · Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office CD images are available from this site and updated core software .bin files. Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase) ·...
Page 75: Unpacking
IP500 V2 Installation: Documentation 4.3 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor. Information Required · o Equipment Checklist. An installation checklist of the parts and equipment ordered for the installation.
Page 76: Sd Card Preparation
Manager and then restored after the card is recreated. For the card to be used in an IP500 V2 system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a reformat of an existing working card is not necessary before using recreate to update the card contents.
Page 77: Creating A Configuration File
IP500 V2 Installation: SD Card Preparation 4.4.2 Creating a Configuration File IP Office Manager can be used to create a new configuration without connecting to an IP Office system. During the process, you can specify the locale of the system, what type of trunk cards it uses and what type of control unit and expansion modules to include.
Page 78: Adding A Pre-Built Configuration File
IP Office. 2. Rename the configuration file config.cfg. 3. Using a card reader, copy the file into the /system/primary folder on the System SD memory card. IP500/IP500 V2 Installation Page 78 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 79: Adding A License File
IP500 V2 Installation: SD Card Preparation 4.4.4 Adding a License File For IP500v2 control units, if a licence file called keys.txt is found in the SD card folder which the IP Office uses when it boots, the IP Office will merge the licenses in that file with its configuration.
Page 80: Ip500 Card Installation
· Cards must never be added or removed from the control unit while it has power connected. · General Notes · Cards can be fitted in any order into any available slots. The only exception is the IP500 4-Port Expansion card which can only be installed in right hand slot 4.
Page 81: Ip500 Daughter Card Preparation
IP500 V2 Installation: IP500 Card Installation 4.5.1 IP500 Daughter Card Preparation IP500 trunk daughter cards can be fitted to any IP500 base card except the IP500 Legacy Card Carrier. For IP500 Combination cards, the trunk daughter card is pre-installed and cannot be changed.
Page 82: Ip500 Legacy Card Preparation
4.5.2 IP500 Legacy Card Preparation An IP500 Legacy Carrier card can be used to fit IP400 trunk or VCM cards into an IP500 or IP500v2 control unit. Up to 2 IP500 legacy carrier cards can be inserted. PRI T1 PRI 30 E1R2 RJ45...
Page 83: Ip500 Card Insertion
IP500 V2 Installation: IP500 Card Installation 4.5.3 IP500 Card Insertion Having prepared each IP500 base card by adding any trunk daughter card IP400 legacy card , the base card can be inserted into the control unit. Warnings · · Correct anti-static protection steps should be taken while handling circuit boards.
Page 84: Wall Mounting
· IPO IP500 WALL MNTG KIT (SAP Code 700430150) This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only.
Page 85: Wall Mounting Kit
4.6.1 Wall Mounting Kit V2/V3 These notes relate to the IPO IP500 RACK MNTG KIT V2 (SAP 700500923) and IPO IP500 RACK MNTG KIT V3 (SAP 700503160). These kits can be used to wall or rack mountIP500v2 control units and IP500 external expansion modules.
Page 86: Wall Mounting Kit V1
4.6.2 Wall Mounting Kit V1 These notes relate to the older design of wall mounting kit (SAP 70043015) used for IP500 and IP500v2 control units. This kit cannot be used for external expansion modules. The kit includes two brackets, one top and one bottom, and screws for attachment to the control unit.
Page 87: Rack Mounting
As indicated in the diagram following, the rack mounting bracket can be used in several positions on the unit. IP400 external expansion units used in an IP500 system can also be rack mounted but use a separate IP400 Rack Mounting Kit.
Page 88 Only the screws provided with the mounting kit should used to attach the brackets to the control unit. · IP500/IP500 V2 Installation Page 88 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 89: Connecting External Expansion Modules
· When connecting to expansion ports on an IP500 4-Port Expansion card, a yellow 2 meter (6'6") expansion interconnect cable can be used in place of the standard blue cable. 4 Yellow cables are supplied with the IP500 4-Port Expansion card.
Page 90 4. Connect the expansion interconnect cable from the module's EXPANSION port to the EXPANSION port on the control unit. Make careful note of the port used and include this detail on the cable label and any other system records. IP500/IP500 V2 Installation Page 90 IP Office 8.0...
Page 91: Grounding
IP500/IP500 V2 Control Unit On IP500 control units the ground point is located above the RS232 DTE port. External Expansion Modules On expansion modules, the ground point is a 4mm screw located towards the right on the rear of the module.
Page 92: Network Connection
IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick Modes. Once an IP500 V2 control unit has obtained IP address and DHCP mode settings, it will retain those settings even ·...
Page 93: Starting The System
Green Green Green Green If present. On the front of the control unit, LED1 on any IP500 base cards fitted is used as follows. LED9 is also used for any trunk daughter cards fitted. Finished LED1/LED9 Fast Flash Flash every 5...
Page 94: Checking The Leds
· Red Flash every 5 seconds = Card okay. · Red Slow Flash = Initializing. · Red Fast Flash = System shutdown. IP500 Analog Phone · No status LEDs are used for analog phone extensions. IP500 Digital Station · Green On = Phone detected.
Page 95 IP500 V2 Installation: Starting the System External Expansion Module LEDs · Green on = Module okay. · Red flashing = Module starting up/Loading firmware. · Green flashing = Module starting up/Loading firmware (IP500 DS16A/30A module). · Red on = Error. IP500/IP500 V2 Installation Page 95 IP Office 8.0...
Page 96: Changing The System To Standard Mode
7. Once the system has rebooted, use IP Office Manager to again receive the configuration from the system. The user name and password for configuration should be the IP Office Standard Version mode defaults Administrator and Administrator. IP500/IP500 V2 Installation Page 96 IP Office 8.0...
Page 97: Automating The Change To Standard Mode
IP500 V2 Installation: Changing the System to Standard Mode 4.12.2 Automating the Change to Standard Mode If the only systems that you install are IP Office Essential Edition, the Manager application can be used to automate part of the process above.
Page 98: Connecting Phones
· Avaya 2400 Series and 5400 Series phones need to have upgrading turned on or off. Refer to Upgrading...
Page 99: Tcm Phones
IP500 V2 Installation: Connecting Phones 4.13.4 TCM Phones Connect any TCM phones to their appropriate TCM ports. These phones do not need to load additional firmware. Default Buttons For system's with TCM phone ports, when a phone is first connected to the port, the button programming of the associated user is overwritten with the default button programming appropriate for the phone model.
Page 101: Initial Configuration Using Ip Office Manager
Chapter 5. Initial Configuration Using IP Office Manager IP500/IP500 V2 Installation Page 101 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 102: 5. Initial Configuration Using Ip Office
This section covers basic configuration changes required for IP Office systems if using the IP Office Manager application. This covers just the basic configuration, the full range of configuration possible through IP Office Manager is covered in the IP500/IP500 V2 Manager manual. Entering Licenses ·...
Page 103: Entering Licenses
Initial Configuration Using IP Office Manager: 5.1 Entering Licenses For IP500 V2 control units, license files can be pre-loaded onto the System SD card. Those licenses will then be merged with the configuration when the control unit is powered up. Otherwise for all control units, licenses are entered into the configuration using IP Office Manager.
Page 104: Setting The System Locale
· Singapore · IP500 V2 Systems: If the system is configured to use Embedded Voicemail (the default for a new system), and the correct set of language prompts to match the locale are not present on the System SD card, IP Office Manager will display an error.
Page 105: Changing The Ip Address Settings
6. Repeat the process for the LAN2 tab. Those settings are used for the WAN port on the back of the IP Office control unit. 7. Click on the save icon and save the updated configuration back to the IP Office system. IP500/IP500 V2 Installation Page 105 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 106: Changing The Default Passwords
· Click on the service user name. In the Service User Details tab, click on Change and enter a new password. Click OK. · Click OK. IP500/IP500 V2 Installation Page 106 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 107 3. On the User tab, enter a new password for the user and click OK. 4. Click on the icon and save the updated configuration back to the IP Office system. IP500/IP500 V2 Installation Page 107 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 108: Extension Numbering
IP Office system. Changing an Individual User's Extension Number 1. Select User. Locate and select the relevant user. IP500/IP500 V2 Installation Page 108 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 109 5. If the configuration changes are complete, send the configuration back to the IP Office and select appropriate settings for the reboot. IP500/IP500 V2 Installation Page 109 IP Office 8.0...
Page 110: Disable Unused Trunks
· BRI, E1 PRI, S0 and QSIG Trunks To disable the whole trunk, on the main form set the Admin option to Out of Service. Otherwise set the number of channels to match the actual subscribed channels. IP500/IP500 V2 Installation Page 110 IP Office 8.0...
Page 111 · For T1 set the Type to Out of Service. · For T1 PRI set the Admin field to Out of Service. · For E1R2 trunks set the Line Signalling Type to Out of Service. IP500/IP500 V2 Installation Page 111 IP Office 8.0...
Page 112: Setting The Digital Trunk Clock Source
· IP500 and IP500 V2 Control Units: Trunks are used in the order of slots 1 to 4 and then by port on each slot. · IP421 and IP406 V2 Control Units: Trunks are used in the order Slot B ports 1 to 4, then Slot A ports 1 to 4.
Page 113 4. One other trunk can be set a Fallback should the selected Network trunk connection be lost. If possible this should be a trunk from a different provider since that reduces the chances of both sources failing at the same time. 5. Ensure that all other digital trunks are set as Unsuitable. IP500/IP500 V2 Installation Page 113 IP Office 8.0...
Page 114: Setting The Trunk Prefixes
2. For each line enter the prefix. The location of the relevant setting varies for each trunk type. · Analog Trunks · T1 and T1 PRI Trunks IP500/IP500 V2 Installation Page 114 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 115 Following rule 2 above, the Country Code (44) is replace with the 901707362200 National Prefix (90). 6494770557 Following rule 3 above the the International Prefix (900) is added. 9006494770557 IP500/IP500 V2 Installation Page 115 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 117: Additional Processes
Chapter 6. Additional Processes IP500/IP500 V2 Installation Page 117 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 118 Out of Building Extensions · Using the External Output Port · So8 BRI Modules · SNMP · Reset Button Usage · AUX Button Usage · DTE Port Maintenance · IP500/IP500 V2 Installation Page 118 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 119: Switching Off An Ip Office System
· LED1 on each IP500 base card installed will also flash red rapidly plus LED 9 if a trunk daughter card is fitted to the base card.
Page 120 5. Press Done and then Confirm to begin the shutdown. System Shutdown Using the IP500 V2 AUX Button When the AUX button is pressed for more than 5 seconds, the IP500 V2 control unit will shutdown with the restart timer set to 10 minutes.
Page 121: Rebooting An Ip Office System
These settings can be used when the reboot mode When Free is selected. They bar the sending or receiving of any new calls. 4. Click OK. IP500/IP500 V2 Installation Page 121 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 122: Memory Card Removal
· At the back of the control unit, confirm that the appropriate memory card LED is off. · The card can now be removed in order to perform the necessary maintenance actions. IP500/IP500 V2 Installation Page 122 IP Office 8.0...
Page 123: Memory Card Reinsertion
2. Enter your IP Office user login code. 3. From the menu select Memory Card. 4. Select System for the System SD card or Option for the Optional SD card. 5. Select Startup. IP500/IP500 V2 Installation Page 123 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 124: Changing Components
2. Remove the card or external expansion module. Note the card slot or expansion port used as the replacement must be installed in the same position. 3. Install the replacement using the appropriate process for the type of component (Fitting IP500 cards Adding External Expansion Modules 4.
Page 125 If adding a new component to an available slot or port, when restarted the IP Office will automatically create configuration entries for the new trunks or extensions/users. Switch off the IP Office system 2. Install the replacement using the appropriate process for the type of component (Fitting IP500 cards Adding External Expansion Modules 3. Restart the IP Office system.
Page 126: Swapping Extension Users
7. At each of the extensions dial the log out short code set on the IP Office system. By default this is *36. · If any of the users is set to Forced Login, they will have to complete the login process at their new extension using their Login Code. IP500/IP500 V2 Installation Page 126 IP Office 8.0...
Page 127: Upgrading The Ip Office Software
· Pre-IP Office Release 8.0(46) For 90 days from its first call, a new IP500 V2 control unit can run any IP Office Release supported on a IP500 V2 system without requiring an upgrade license. The highest level run is written into the control unit's memory (not the SD card) and becomes a permanent entitlement for that control unit.
Page 128: Using The Upgrade Wizard
Broadcast address. Adjust this address and click Refresh if the expected control units are not shown. 2. The information displayed depends on the type of control unit. · For IP500 V2 control units The current version of each IP Office .bin file held in the control units memory is shown. That is regardless of whether that .bin file is currently being used by any module in the system.
Page 129 It does not indicate the license requirement for the level of software in the Available column. For IP500 V2 systems, a value of 255 indicates that the control unit is still in its initial 90 days where it can be upgraded without requiring a license.
Page 130: Using An Sd Card
6.7.2 Using an SD Card In addition to using the traditional IP Office Upgrade Wizard , IP500 V2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system. IP Office Technical Bulletins ·...
Page 131: Upgrading 2400/5400 Phones
The firmware on most phones connected to an IP Office system is automatically upgraded if necessary when a phone is first connected to an IP Office port or for existing phones, after a system reboot. However this does not apply to Avaya 2400 Series and 5400 Series phones.
Page 132 10.Following the system restart, the 2400 and 5400 Series phones will display Upgrading firmware, please wait and then FIRMWARE UPDATE IN PROGRESS. 11.Once all the phones have completed their upgrade, double-click on turn_off.bat. IP500/IP500 V2 Installation Page 132 IP Office 8.0...
Page 133: Out Of Building Telephone Installations
Supports up to 4 two-wire lines. requirement. This device was previously For other locations where the risk of lightning strikes referred to as the Avaya 146C. is felt to be high, additional protection of incoming analog trunks is recommended. External Output Switch...
Page 134: Ds Phones
When digital phone extensions are required in another building, additional In-Range Out-Of-Building (IROB) protective equipment must be used. For phones connected to IP Office ports, the supported device supplied by ITWLinx is a towerMAX DS/2 module. This IROB device was previous badged by Avaya as the 146E IROB. WARNING ·...
Page 135: Analog Phone Barrier Box
IP400 Phone Barrier Box V2 (101V) 700385495 Use with Phone V2 module. Includes an RJ45 to RJ11 cable and a functional earth lead. Barrier Box Rack Mounting Kit 700293905 IP500/IP500 V2 Installation Page 135 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 136: Rack Mounting Barrier Boxes
· Earth lead from the barrier box to the Phone module. · Internal wires, e.g. wires going directly to the Phone module. · Wires from external telephone going directly to the barrier boxes. IP500/IP500 V2 Installation Page 136 IP Office 8.0...
Page 137: Using The External Output Port
3.5mm stereo audio jack plugs are frequently sold as pre-wired sealed modules. It may be necessary to use a multi-meter to determine the wiring connections from an available plug. Typically 3 (common to both relays) is the cable screen. IP500/IP500 V2 Installation Page 137 IP Office 8.0...
Page 138: So8 Bri Module
· Line Group ID: 701 · Feature: Dial S0 calls dialed without the area code are handled locally without network charges. Calls with area calls will go via the network. IP500/IP500 V2 Installation Page 138 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 139: Example 2: Video Conference
To allow the video device on the S0 port to make outgoing calls to the PRI lines also requires a short code. 1. For this example the following was used: · Code: 91N; · Number: N · Feature: Dial · Line Group: 95 IP500/IP500 V2 Installation Page 139 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 140 · Video Comm Interface: ISDN_Quad_BRI · Network Interface Type: S/T Interface Admin/Video Network Admin/Video Network/Call Preference · MultiPoint Setup: Auto · ISDN Video Calls (H:320): Yes IP500/IP500 V2 Installation Page 140 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 141: Snmp
Installing the IP Office MIB Files . The NOTIFICATION-TYPE objects are those used for SNMP traps , the other types of objects are those that can be polled IP500/IP500 V2 Installation Page 141 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 142: Installing The Ip Office Mib Files
2. Start the OpenView Network Node Manager console. 3. Select Options and then Load/Unload MIBs: SNMP. 4. Select Load and select all the MIB files listed above. 5. Select Compile. IP500/IP500 V2 Installation Page 142 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 143 SNMPc and the SNMPv2-SMI section in its STANDARD. mib file. Therefore to resolve the issue the required definition of zeroDotZero must be placed in the SNMPv2-SMI section in SNMPc's STANDARD.mib file. IP500/IP500 V2 Installation Page 143 IP Office 8.0...
Page 144: Enabling Snmp And Polling Support
Changes to the type of DS or IP phone connected to a port. · Click on OK. 5. Send the configuration back to the IP Office and select reboot. IP500/IP500 V2 Installation Page 144 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 145: Reset Button
6.12 Reset Button The IP500 and IP500 V2 control units have a Reset button. Pressing the button while the control unit is starting up will pause the start up until the button is released. The effect of pressing the button during normal operation will depend on how long the button is pressed and is indicated by the CPU LED.
Page 146: Dte Port Maintenance
DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
Page 147: Erasing The Configuration
Manager using the File | Advanced | Erase Configuration command. · For IP Office Release 7.0 and higher, IP500 V2 systems using IP Office A-Law or IP Office Mu-Law System SD cards will default to IP Office Basic Edition - Quick Mode. Loading the configuration will switch IP Office Manager to simplified view.
Page 148 5. Close the terminal program session. 6. Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's now defaulted configuration. IP500/IP500 V2 Installation Page 148 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 149: Defaulting Security Settings
6. Close the terminal program session. 7. Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's now defaulted configuration. IP500/IP500 V2 Installation Page 149 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 150: Erasing The Operational Firmware
Manager. Unlike other control units, when the firmware loaded by an IP500 V2 control unit is erased, the IP500 V2 control unit will first look for replacement firmware on its SD cards before falling back to using a BOOTP request to Manager.
Page 151 3. Enter AT-X. The control unit should respond Multi-Sector Erase. 4. The control unit will now request the .bin file it requires. For IP500 V2 control units this will be from files on the System SD card. For other control units it will be from Manager and appears in the TFTP Log.
Page 153: Sd Card Management
Chapter 7. SD Card Management IP500/IP500 V2 Installation Page 153 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 154: 7. Sd Card Management
· System SD Card An Avaya System SD card must be present in this slot at all times. This card holds copies of the IP Office firmware and configuration and is used as the IP500 V2 control units non-volatile memory.
Page 155 · card. Recreate Create the folder structure on a memory card and – – copy a set of IP Office software files into those folders. · IP500/IP500 V2 Installation Page 155 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 156 Card Specification Non-Avaya cards can be used in the Optional SD slot as long as they match or exceed the standard below: · SDHC 4GB minimum Class 2+. Single partition FAT32 format. SD Card Folders The System SD card contains the following folders: ·...
Page 157: Booting From The Sd Cards
Having installed the necessary system firmware files as above, the IP500 V2 control unit requires a configuration file: · If the IP500 V2 booted using binary files from an SD card location, it looks for a valid configuration file in the same location.
Page 158 Boot Alarms The following apply if the IP500 V2 boots using software other than that in its System SD /primary folder: · An alarm will be shown in the System Status Application. It will also generate an alarm if the card in any slot is not compatible.
Page 159: Creating An Ip Office Sd Card
SD Card Management: Booting from the SD Cards 7.2 Creating an IP Office SD Card The processes below can be applied to Avaya IP Office SD cards. They can also be applied to non-Avaya SD cards for use in a system's Optional SD card slot.
Page 160 Manager and then restored after the card is recreated. For the card to be used in an IP500 V2 system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a reformat of an existing working card is not necessary before using recreate to update the card contents.
Page 161: Viewing The Card Contents
1. Using IP Office Manager, select File | Embedded File Management. 2. Using the Select IP Office menu, select the IP Office system. 3. The file contents of the memory cards are displayed. IP500/IP500 V2 Installation Page 161 IP Office 8.0...
Page 162: Backing Up The System Sd Card
4. Select System Backup. · The contents of the /primary folder on the System SD card will be copied to the /backup folder. This process takes approximately 6 minutes. IP500/IP500 V2 Installation Page 162 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 163: Restore From The Backup Folder
· The contents of the /backup folder on the System SD card will be copied to the /primary folder. The process takes approximately 6 minutes. · When the process has been completed, the IP Office system will be restarted. IP500/IP500 V2 Installation Page 163 IP Office 8.0...
Page 164: Backing Up To The Optional Card
4. Select Copy. · The contents of the System SD card will be copied to the Optional SD card. This process at least 90 minutes and can take much longer. IP500/IP500 V2 Installation Page 164 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 165: Restoring From The Optional Card
/primary folder on the System SD card. This process takes approximately a few seconds. · When the process has been completed, the IP Office system will be restarted. IP500/IP500 V2 Installation Page 165 IP Office 8.0...
Page 166 /primary folder on the Optional SD card are copied to the /primary folder on the System SD card. This process takes approximately 5 minutes. · When the process has been completed, the IP Office system will be restarted. IP500/IP500 V2 Installation Page 166 IP Office 8.0...
Page 167: Upgrading Card Software
7.5 Upgrading Card Software In addition to using the traditional IP Office Upgrade Wizard , IP500 V2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system. IP Office Technical Bulletins ·...
Page 168: Upgrading Remotely Using Manager
7.5.2 Upgrading the SD Card Locally The following process can be used if you have physical access to the IP500 V2 control unit. This method be used with a timed reboot, allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours.
Page 169: Upgrading Using An Optional Sd Card
5. Browse to the card location and click OK. 6. IP Office Manager will prompt whether you want to include Avaya IP Office Web Manager files as part of the recreate process. Those files are necessary if you want to run IP Office Web Manager to manage the IP Office system into which the card will be loaded.
Page 170: Removing Sd Cards
System SD card is removed, features licensed by the card's Feature Key serial number will continue operating for up to 2 hours. The following processes can be used with SD cards installed in IP500 V2 control units and also with Compact Flash memory cards installed in IP406 V2 control units.
Page 171: Card Startup
2. Enter your IP Office user login code. 3. From the menu select Memory Card. 4. Select System for the System SD card or Option for the Optional SD card. 5. Select Startup. IP500/IP500 V2 Installation Page 171 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 172: System Shutdown
· LED1 on each IP500 base card installed will also flash red rapidly plus LED 9 if a trunk daughter card is fitted to the base card.
Page 173 5. Press Done and then Confirm to begin the shutdown. System Shutdown Using the IP500 V2 AUX Button When the AUX button is pressed for more than 5 seconds, the IP500 V2 control unit will shutdown with the restart timer set to 10 minutes.
Page 175: Ip500 Basic Installation
Chapter 8. IP500 Basic Installation IP500/IP500 V2 Installation Page 175 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 176: Ip500 Tools Required
8. IP500 Basic Installation 8.1 IP500 Tools Required The following is a general summary of the tools required. Additional tools and equipment will be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements.
Page 177: Ip500 Read The Documentation
Avaya Support (http://support.avaya.com) · Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office CD images are available from this site and updated core software .bin files. Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase) ·...
Page 178: Ip500 Unpacking
8.3 IP500 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor. Information Required · o Equipment Checklist. An installation checklist of the parts and equipment ordered for the installation. Procedure 1. o Check for Packaging Damage Before unpacking any equipment, check for any signs of damage that may have occurred during transit.
Page 179: Ip500 Card Installation
· Cards must never be added or removed from the control unit while it has power connected. · General Notes · Cards can be fitted in any order into any available slots. The only exception is the IP500 4-Port Expansion card which can only be installed in right hand slot 4.
Page 180: Ip500 Daughter Card Preparation
8.4.1 IP500 Daughter Card Preparation IP500 trunk daughter cards can be fitted to any IP500 base card except the IP500 Legacy Card Carrier. For IP500 Combination cards, the trunk daughter card is pre-installed and cannot be changed. Warnings 1. Correct anti-static protection steps should be taken while handling circuit boards.
Page 181: Ip500 Legacy Card Preparation
IP500 Basic Installation: IP500 Card Installation 8.4.2 IP500 Legacy Card Preparation An IP500 Legacy Carrier card can be used to fit IP400 trunk or VCM cards into an IP500 or IP500v2 control unit. Up to 2 IP500 legacy carrier cards can be inserted.
Page 182: Ip500 Card Insertion
7. Run the IP Office System Status Application and verify that the cards have all been recognized. 8. IP Office Manager can now be used to configure the extensions and trunk lines. For any IP500 VCM base cards, VCM Channel licenses must be added to the configuration to enable channels above the base 4.
Page 183: Inserting The Feature Key
· o 5mm Flat-blade screwdriver. Procedure 1. Locate the feature key slot on the rear of the IP500 control unit. The slot is adjacent to the power input socket and is protected by a metal cover. 2. Undo the screws on the cover until it can be rotated clear of the feature key card slot.
Page 184: Applying Power
4. The CPU LED on units that have already been upgraded from 4.0.0 will go through a green red cycle several times and then stay green on. During this time other LEDs may flash as the unit goes through its power on self test cycle. IP500/IP500 V2 Installation Page 184 IP Office 8.0...
Page 185 · For IP400 IP Office systems, each control units was manufactured as either an A-Law variant or a Mu-Law variant. · For IP500 and IP500v2 systems, the encoding default is set by the type of Feature Key installed when the system is first started.
Page 186: Check The Cpu Led
8.7 Check the CPU LED During normal operation, the CPU LED on the rear of the IP500 control unit should be green. · Note New IP Office 500 control units are supplied with a base software level of 4.0.0. The CPU LED on these units will flash red until the unit is upgraded to the required level of released IP Office core software.
Page 187: Upgrading The Core Software
IP500 Basic Installation: Check the CPU LED 8.8 Upgrading the Core Software New IP500 control units are supplied with a basic level of software (4.0.0). That software is sufficient to allow LAN network connect to the control unit in order to then upgrade it to the level of IP Office software required.
Page 188: Receiving The Configuration
· Incoming Call Routes Two default incoming call routes are created. Voice calls are routed to the hunt group Main. Data calls are routed to the RAS user DialIn. IP500/IP500 V2 Installation Page 188 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 189: Adding Licences
IP Office system. Licenses can be added individually to the IP Office's configuration. However the licence key file provided by Avaya from their license ordering web site generates a License.csv file containing all the ordered licenses. That file can be imported into the configuration.
Page 190: Adding External Expansion Modules
· When connecting to expansion ports on an IP500 4-Port Expansion card, a yellow 2 meter (6'6") expansion interconnect cable can be used in place of the standard blue cable. 4 Yellow cables are supplied with the IP500 4-Port Expansion card.
Page 191 · o External Expansion Module. Each module is supplied with a suitable external power supply unit and a 1m blue interconnect cable. 2m Yellow interconnect cables are supplied with the IP500 4-Port Expansion card and should only be used with that card. · o Power cord for the power supply unit ·...
Page 192: Rack Mounting
As indicated in the diagram following, the rack mounting bracket can be used in several positions on the unit. IP400 external expansion units used in an IP500 system can also be rack mounted but use a separate IP400 Rack Mounting Kit.
Page 193 IP500 Basic Installation: Rack Mounting Only the screws provided with the mounting kit should used to attach the brackets to the control unit. · IP500/IP500 V2 Installation Page 193 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 194: Wall Mounting
· IPO IP500 WALL MNTG KIT (SAP Code 700430150) This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only.
Page 195: Wall Mounting Kit V2
8.13.1 Wall Mounting Kit V2 These notes relate to the IPO IP500 RACK MNTG KIT V2 (SAP 700500923) and IPO IP500 RACK MNTG KIT V3 (SAP 700503160). These kits can be used to wall or rack mountIP500v2 control units and IP500 external expansion modules.
Page 196: Wall Mounting Kit V1
8.13.2 Wall Mounting Kit V1 These notes relate to the older design of wall mounting kit (SAP 70043015) used for IP500 and IP500v2 control units. This kit cannot be used for external expansion modules. The kit includes two brackets, one top and one bottom, and screws for attachment to the control unit.
Page 197: Grounding
IP500/IP500 V2 Control Unit On IP500 control units the ground point is located above the RS232 DTE port. External Expansion Modules On expansion modules, the ground point is a 4mm screw located towards the right on the rear of the module.
Page 198 IP500/IP500 V2 Installation Page 198 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 199: System Components
Chapter 9. System Components IP500/IP500 V2 Installation Page 199 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 200: 9. System Components
9. System Components This section covers the individual components that can comprise an IP Office installation. Control Units · IP500 Base Cards · IP500 Trunk Daughter Cards · IP500 External Expansion Modules · Feature Keys/SD Cards · IP400 Trunks Cards ·...
Page 201: Ip500 V2 Control Unit
Parties conferences with more than 10 parties. Trunks Cards 4. Any combination of IP500 trunk daughter cards and up to 2 IP400 trunk cards. Voice Up to 148 channels using up to IP500 VCM, IP400 VCM and IP500 Combination cards.
Page 202 IPO IP500 V2 Cntrl Unit TAA " Trade Agreements Act 700501510 compliant variant. Avaya SD Memory Card IPO IP500 V2 SYS SD CARD AL IP500 V2 A-Law SD Card 700479702 IPO IP500 V2 SYS SD CARD MUL IP500 V2 Mu-Law SD Card 700479710...
Page 203 System Components: IP500 V2 Control Unit Ports Description AUDIO 3.5mm Stereo jack socket. Used for external music on hold source input. If pressed during a restart of the control unit, the control unit skip booting from the /primary folder on the System SD card. If pressed for more than 5 seconds when a system is running, the control unit...
Page 204: Ip500 Control Unit
The unit must not be used with uncovered slots. · This item is no longer sold as new by Avaya but is still supported for Release CALGARY.
Page 205 NEMA5-15P America 700289770 IPO IP500 RACK MNTG KIT IPO IP500 RACK MNTG KIT 700429202 IPO IP500 RACK MNTG KIT V2 IPO IP500 RACK MNTG KIT 700500923 IPO IP500 WALL MNTG KIT IPO IP500 WALL MNTG KIT 700430150 IP500 Blanking Plate Kit...
Page 206 Used for connection of a functional or protective ground . Use of a ground for all systems is recommended and for some locales may be a regulatory requirement. IP500/IP500 V2 Installation Page 206 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 207: Ip500 Base Cards
System Components: IP500 Control Unit 9.3 IP500 Base Cards The IP500 and IP500 V2 control units have 4 slots for the insertion of IP500 base cards. The slots are numbered 1 to 4 from left to right. Normally they can be used in any order, however if the capacity for a particular type of card is exceeded, the card in the rightmost slot will be disabled.
Page 208 Master socket containing ringing capacitors. · If fitted with an IP500 Analog Trunk daughter card, during power failure phone port 8 is connected to analog trunk port 12. IP500/IP500 V2 Installation Page 208 IP Office 8.0...
Page 209 System Components: IP500 Base Cards IP500 ETR6 Base Card This card is only supported in an IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode. It is not supported in IP Office Basic Edition - Norstar Mode or IP Office Essential Edition.
Page 210: 4-Port Expansion Card
9.3.1 4-Port Expansion Card This card is used to add 4 additional expansion ports to the IP500 and IP500 V2 control unit. This card is only supported in slot 4. · Supports Provides 4 additional expansion ports for connection of external expansion modules.
Page 211: Analog Phone
System Components: IP500 Base Cards 9.3.2 Analog Phone This card is used to add analog phone ports to an IP500 and IP500 V2 control unit. It is available in two variants, providing either 2 or 8 analog extension ports. · Supports...
Page 212: Atm Combination Card
9.3.3 ATM Combination Card This card is used to add a combination of ports to an IP500 V2 control unit. Not supported by IP500 control units. · Supports · 10 voice compression channels. Codec support is G.711, G729a and G.723 with 64ms echo cancellation. G.722 is supported by IP Office Release 8.0 and higher.
Page 213: Bri Combination Card
System Components: IP500 Base Cards 9.3.4 BRI Combination Card This card is used to add a combination of ports to an IP500 V2 control unit. Not supported by IP500 control units. · Supports · 10 voice compression channels. Codec support is G.711, G729a and G.723 with 64ms echo cancellation.
Page 214: C110 Unified Communications Module
A separate Essential Edition license is still required as a pre-requisite. · IP500 Control Unit: · IP500 V2 Control Unit: IP Office Release 8.0 Q1 2012 Service Pack or higher. · Maximum per Control Unit: 1 per control unit.
Page 215 System Components: IP500 Base Cards LEDs The C110 Unified Communications Module provides the following LEDs: · Upper LEDs 1 & 2: Card Memory Status · Orange: Card BIOS starting. If the top button is pressed at this time the card will boot from the alternate source (USB memory key) if possible, ie.
Page 216: Digital Station
9.3.6 Digital Station This card is used to add digital station (DS) extension ports to an IP500 and IP500 V2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.
Page 217: Etr6 Card
9.3.7 ETR6 Card This card is used to add 6 ETR phone extension ports to an IP500 V2 control unit. This card is only supported by IP500 V2 systems running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode (Mu-Law) modes.
Page 218: Legacy Card Carrier
9.3.8 Legacy Card Carrier The IP500 Legacy Card Carrier base card can be used to fit IP Office IP400 cards into the IP500 or IP500 V2 control unit. This can include IP400 trunk and IP400 VCM cards. Up to 2 Legacy Card Carrier cards are supported in a control unit.
Page 219: Tcm8 Digital Station
9.3.9 TCM8 Digital Station This card is used to add TCM RJ45 extension ports to an IP500 V2 control unit. It provides 8 RJ45 extension ports for supported M-Series and T-Series digital stations. It can also be used for 4100 and 7400 Series phone support by...
Page 220: Vcm
This type of card is used to add voice compression channels to an IP500 and IP500 V2 control unit. Those channels are used for VoIP calls including IP extensions and or IP trunks. The IP500 VCM card is available in two variants; 32 channels and 64 channels. Both cards have 4 RJ45 ports for that are used for connections when an IP500 daughter card is fitted.
Page 221 System Components: IP500 Base Cards Port Type Ports Features Not present 1 to 8 Not present. LEDs · LEDs 1 to 8 are unlabelled. They are used to indicate voice compression channel usage. Each LED lit represents 12.5% of the available voice compression channel capacity in use (total card capacity rather than licensed capacity).
Page 222: Ip500 Trunk Daughter Cards
· IP500 Combination cards are pre-fitted with a trunk daughter card which cannot be removed or changed for another type of trunk daughter card.
Page 223: Analog Trunk Card
9.4.1 Analog Trunk Card This card can be added to an IP500 base card to provide that card with support for 4 loop-start analog trunks. This card can be fitted to any IP500 base card except the IP500 Legacy Carrier card and IP500 4-Port Expansion card.
Page 224: Bri Trunk Cards
The card is available in 8 channel (4 physical trunks) or 4 channel (2 physical trunks) variants. This card can be fitted to any IP500 base card except the IP500 Legacy Carrier card and IP500 4-Port Expansion card. · Ports/Channels 2 or 4 BRI trunk ports.
Page 225: Pri Trunk Cards
System Components: IP500 Trunk Daughter Cards 9.4.3 PRI Trunk Cards This card can be added to an IP500 base card to provide that card with support for PRI trunks. The card is available in single port or dual port variants.
Page 226: Ip500 Expansion Modules
PSU must be ordered separately. If being rack mounted, these units use the IPO IP500 RACK MNTG KIT. They can be wall mounted using the new wall mounting kit V2. · Systems running in IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode or IP Office Basic Edition - Quick Mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.
Page 227 System Components: IP500 Expansion Modules IP500 Analog Trunk Module · Provides an additional 16 ANALOG ports for connection of analog trunks. Supports both loop-start and ground-start trunks. · Use with ground start trunks requires that the trunk module and the IP Office control unit are grounded.
Page 228: Analog Trunk 16
9.5.1 Analog Trunk 16 The IP500 Analog Trunk module can be used to add 16 additional analog trunks to an IP Office system. The module supports both loop-start and, with suitable grounding, ground-start trunks. · In IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick Modes, only 1 Analog Trunk module is supported.
Page 229 DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 230: Bri So8
Details Supported on IP500 and IP500 V2. The control unit must be running in IP Office Essential Edition. This module is not supported in IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode or IP Office Basic Edition - Quick Modes.
Page 231 Note: These ports appear a lines within the IP Office configuration. However they cannot be used for connection to external BRI lines. DC I/P DC power input port. Used for connection of the power lead from an Avaya 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 232: Digital Station 16/30
IP Office system. The module is available in 16 and 30 port variants, referred to as the IP500 Digital Station 16 and IP500 Digital Station 30 respectively. For phones requiring a TCM port, for example M-Series and T-Series phones, use...
Page 233 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 234: Digital Station 16A/30A
These modules can be used to add additional ports for Avaya digital (non-IP) extensions for TCM phones, for example M- Series and T-Series phones. The module is available in 16 and 30 port variants, referred to as the IP500 Digital Station 16A and IP500 Digital Station 30A respectively.
Page 235 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 236 Ring Brown/Black Ring Brown/Black Black/Slate Not Used Black/Slate Ring Slate/Black Slate/Black Yellow/Blue Yellow/Blue Ring Blue/Yellow Blue/Yellow Not Used Yellow/Orange Yellow/Orange Orange/Yellow Orange/Yellow Violet/Slate Violet/Slate Slate/Violet Slate/Violet IP500/IP500 V2 Installation Page 236 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 237: Phone
9.5.5 Phone IP500 Phone modules can be used to add additional PHONE ports to an IP Office system. The module is available in 16 and 30 port variants, referred to as the IP500 Phone 16 and IP500 Phone 30 respectively. Feature...
Page 238 IPO 500 Phone Connections Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 239: Feature Keys
9.6.1 IP500 V2 System SD Cards This type of feature key is used with IP500 V2 control units and is a mandatory item. The control unit must be fitted with one of these feature keys even if no licenses are being used.
Page 240 · For IP400 IP Office systems, each control units was manufactured as either an A-Law variant or a Mu-Law variant. · For IP500 and IP500v2 systems, the encoding default is set by the type of Feature Key installed when the system is first started.
Page 241: Ip500 Smart Card
System Components: Feature Keys 9.6.2 IP500 Smart Card This type of feature key is used with IP500 control units and is a mandatory item. The control unit must be fitted with one of these feature keys even if no licenses are being used.
Page 242: Ip400 Trunk Cards
9.7 IP400 Trunk Cards IP400 trunk cards can be used in IP500 and IP500 v2 controls units by being fitted onto an IP500 Legacy Card Carrier base card. Up to 2 cards can be added to the control unit in this way.
Page 243: Analog Trunk Card Uni (Atm4U)
· The card includes two plastic stand off pillars for installation and a replacement blanking plate for the rear of IP400 control units. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 244: Analog Trunk Cards (Atm4)
· These cards include two plastic stand off pillars for installation and a replacement blanking plate for the rear of IP400 control units. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 245: T1 Pri Trunk Cards
· For dual port cards the IP406 V2 only supports a single dual card in Slot A. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 246: E1R2 Pri Trunk Cards
· For dual port cards the IP406 V2 only supports a single dual card in Slot A. · For the IP500 and IP500 V2 control units, an IP500 Carrier Card is required, up to a maximum of 2 IP500 Carrier Cards.
Page 247: Ip400 Internal Cards
9.8.1 Embedded Voicemail Memory Cards This card is supported on IP500 control units. It is a specially formatted Compact Flash cards that provides Embedded Voicemail operation and can also be configured for basic auto-attendant support. Use of these cards for voicemail does not require a license.
Page 248: Voice Compression Modules
· For the IP500 control unit, to use an IP400 Voice Compression Card an IP500 Carrier Card is also required for each IP400 VCM. For IP500 control units, voice compression channels can also be added using up to 2 IP500 VCM base cards with VCM licenses...
Page 249: Ip400 Expansion Modules
PSU must be ordered separately. If being rack mounted these units use the IP400 rack mounting kit. If being rack mounted, these units use the IPO IP500 RACK MNTG KIT. They cannot be wall mounted. IP400 Analog Trunk Module (ATM16) ·...
Page 250 IP400 So8 Module · Provides 8 ETSI BRI-So ports for the connection of ISDN devices. This unit is not intended to support BRI trunks. IP500/IP500 V2 Installation Page 250 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 251: Analog Trunk 16
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 2.9Kg/6.6lbs. Boxed: 4.2Kg/9.4lbs. IP500/IP500 V2 Installation Page 251 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 252 This is only supported for loop-start analog trunks. DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 253: Digital Station V2
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.5Kg/7.8lbs. Boxed: 4.8Kg/10.8lbs. (Based on DS30 V2) IP500/IP500 V2 Installation Page 253 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 254 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 255: Digital Station
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.5Kg/7.8lbs. Boxed: 4.8Kg/10.8lbs. (Based on DS30). IP500/IP500 V2 Installation Page 255 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 256 Digital Station Module Connections Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 257: Phone V2
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 3.1Kg/6.94lbs. Boxed: 4.4Kg/9.7lbs. (Based on Phone 30 V2) IP500/IP500 V2 Installation Page 257 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 258 Phone Module V2 Connections Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 259: Phone
Supported in all IP Office locales Software Level IP Office core software level 1.0 minimum. Bin file = napots16.bin (earlier units, not supported on IP500) or avpots16.bin (later units). Included Power supply unit (see below) and Expansion Interconnect cable. Power Supply The module is supplied with a 2-pin, 40W external power supply unit.
Page 260 Phone V1 Module Connections Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 261: So8
The module can be rack mounted in a 19" rack system using the optional IP400 Rack Mounting Kit. Dimensions Width: 445mm/17.5". Depth: 245mm/9.7". Height: 71mm/2.8"/2U. Weight Unboxed: 2.8Kg/6.3lbs. Boxed: 4.1Kg/9.2lbs. IP500/IP500 V2 Installation Page 261 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 262 Note: These ports appear a lines within the IP Office configuration. However they cannot be used for connection to external BRI lines. DC I/P DC power input port. Used for connection of the power lead from an Avaya 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 263: Mounting Kits
· IPO IP500 WALL MNTG KIT (SAP Code 700430150) This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does not provide any cable routing and requires the control unit to be mounted with the base card slots to the right only.
Page 264: Ip500 Rack Mounting Kit
· IPO IP500 RACK MNTG KIT (SAP 700429202) This kit contains all the components required for the rack mounting of a single IP500 V2 control unit, IP500 control unit or IP500 external expansion module. This includes screws for fixing of the brackets to the module, bolts for securing the module in the rack and cable tidy brackets.
Page 265: Phones
Enhanced Tip and Ring (ETR Port) These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode and IP Office Basic Edition - Quick Mode systems running a North American locale. They are not supported in IP Office Basic Edition - Norstar Mode and IP Office Essential Edition and on any system running A-Law companding.
Page 266: Issue 25I (03 January
T3 IP Comfort SIP: · 1000 Series: 1010 1040 · 1100 Series: 1120E 1140E · 1200 Series: 1220 1230 · Softphone: Avaya IP Office SIP Softphone application. IP500/IP500 V2 Installation Page 266 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 267 IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license. 1010 Main module with camera, mircrophone and remote control IP500/IP500 V2 Installation Page 267 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 268 9.11.2 1120/1140/1220/1230 These Avaya SIP telephones are supported by IP Office Release 6.1 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 269 Fixed Telephony Function Keys VOLUME UP HEADSET MUTE CONTACTS SPEAKER MESSAGE HOLD VOLUME DOWN TRANSFER CALL LOG DROP CONFERENCE MENU REDIAL Variant SAP Code 1403 Telephone Black 700469927 IP500/IP500 V2 Installation Page 269 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 270 Fixed Function Keys VOLUME UP HEADSET MUTE CONTACTS SPEAKER MESSAGE HOLD VOLUME DOWN TRANSFER CALL LOG DROP CONFERENCE MENU REDIAL Variant SAP Code 1408 Telephone Black 700469851 IP500/IP500 V2 Installation Page 270 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 271 MUTE CONTACTS SPEAKER MESSAGE HOLD VOLUME DOWN TRANSFER CALL LOG DROP CONFERENCE MENU REDIAL Variant SAP Code 1416 Telephone Black 700469869 DBM32 Button Module Black 700469968 IP500/IP500 V2 Installation Page 271 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 272 Power Adapter for 1600 IP Phones 5V UK 700451248 Power Adapter for 1600 IP Phones 5V EU 700451255 Power Adapter for 1600 IP Phones 5V ARGENTINA 700451263 IP500/IP500 V2 Installation Page 272 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 273 700451297 Labels 1603 Paper DESI Labels - Pack of 50 Labels (8.5" x 11") 700415706 1603 Paper DESI Labels - Pack of 50 Labels (A4) 700434210 IP500/IP500 V2 Installation Page 273 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 274 Power Adapter for 1600 IP Phones 5V KOREA 700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels IP500/IP500 V2 Installation Page 274 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 275 AWH75N Executive Wireless Headset EU 700446321 AWH75N Executive Wireless Headset UK 700446339 ABT-35+S Headset & Base - NA 700428170 ABT-35+S Headset & Base - EURO 700428196 IP500/IP500 V2 Installation Page 275 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 276 Power Adapter for 1600 IP Phones 5V KOREA 700451271 Power Adapter for 1600 IP Phones 5V CHINA 700451289 Power Adapter for 1600 IP Phones 5V AUSTRALIA 700451297 Labels IP500/IP500 V2 Installation Page 276 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 277 AWH75N Executive Wireless Headset EU 700446321 AWH75N Executive Wireless Headset UK 700446339 ABT-35+S Headset & Base - NA 700428170 ABT-35+S Headset & Base - EURO 700428196 IP500/IP500 V2 Installation Page 277 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 278 2402D Multi-Grey 700381973 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 IP500/IP500 V2 Installation Page 278 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 279 2410 Multi-Grey 700381999 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 IP500/IP500 V2 Installation Page 279 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 280 India 407790991 United Kingdom 407786599 Argentina 408161453 *When used with an EU24 unit, a 1151 type power supply unit must be used to power the phone. IP500/IP500 V2 Installation Page 280 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 281 System Components: Phones 9.11.12 3616 This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 282 9.11.13 3620 This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). The 3620 is similar to the 3616 but has been designed for use in healthcare environments. It is waterproof and has a back lit display.
Page 283 This phones is similar to the 3616 in functionality. However the 3626 has a ruggedized construction. This is an 802.11b WiFi phone. It connects to the IP Office via a wireless access point and Avaya Voice Priority Processor (AVPP). · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony.
Page 284 9.11.15 3641 The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H.323. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 285 System Components: Phones 9.11.16 3645 The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H.323. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 286 9.11.17 3701 The 3701 is an Avaya DECT handset supported on IP Office when using Avaya IP DECT base stations. 3701 Feature Detail Connects via IP network IP Office Release 3.1+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp...
Page 287 System Components: Phones 9.11.18 3711 The 3711 is an Avaya DECT handset supported on IP Office when using Avaya IP DECT base stations. 3711 Feature Detail Connects via IP network IP Office Release 3.1+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone...
Page 288 9.11.19 3720 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 289 System Components: Phones 9.11.20 3725 This DECT handset is supported with Avaya DECT R4 on IP Office Release 5 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 290 9.11.21 3740 The 3740 is supported with Avaya DECT R4 systems and IP Office Release 7.0 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an Avaya IP Endpoints license.
Page 291 System Components: Phones 9.11.22 3749 The 3746 is a ruggedized DECT handset. It is supported with Avaya DECT R4 systems and IP Office Release 7.0 and higher. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 292 DS port. The base station also requires a power outlet socket. Additional power outlet sockets are required for the phone charger. This phone is supported in North America (U-Law) only. Not supported on the IP500 Digital Station and IP500 Combination cards.
Page 293 This single station DECT phone is supported on an IP500 V2 control unit running in Partner Edition mode. The base station uses an ETR port for connection to the IP Office. This phone is no longer available from Avaya and has been superseded by 3920 9.11.25 3920...
Page 294 9.11.26 4406 This phone is supported in North America (U-Law) only. Not supported on the IP500 Digital Station and IP500 Combination cards. 4406D+ Feature Detail Connects via DS port. IP Office Release 1.0+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 16 characters x 2 lines.
Page 295 System Components: Phones 9.11.27 4412 This phone is supported in North America (U-Law) only. Not supported on the IP500 Digital Station and IP500 Combination cards. Note: A maximum of twenty-seven 4412D telephones are supported on the IP500 DS30 expansion modules and on IP400 DS30 (version 2) expansion module at PCS level 5.
Page 296 9.11.28 4424 This phone is supported in North America (U-Law) only. Not supported on the IP500 Digital Station and IP500 Combination cards. Note: A maximum of twenty-seven 4424D telephones are supported on the IP500 DS30 expansion modules and on IP400 DS30 (Version 2) expansion module at PCS level 5.
Page 297 9.11.29 4601 This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or an 802.3af Power over Ethernet (PoE) source. For RoHS compliance the 4601 has been replaced by the 4601+, however the two phones are functionally the same.
Page 298 The 4602SW+ is the RoHS compliant replacement for the 4602SW which is no longer available. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 299 System Components: Phones 9.11.31 4610 This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony.
Page 300 These phones are similar in physical appearance and functions. However the 4620SW's PC data pass-through port gives priority to phone traffic. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 301 The 4621 is similar in physical appearance and function to the 4620SW. However the 4621SW includes a backlight function for the screen. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 302 The 4625 is similar in physical appearance and function to the 4621SW. However the 4625SW includes a color display. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 303 5402 Multi-Grey 700345309 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 IP500/IP500 V2 Installation Page 303 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 304 5410 (RoHS compliant) Multi-Grey 700382005 Replacement Handset Dark Grey 700203797 Amplified Handset Dark Grey 700229735 Noisy Location Handset Dark Grey 700229743 Push to Talk Handset Dark Grey 700229727 IP500/IP500 V2 Installation Page 304 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 305 India 407790991 United Kingdom 407786599 Argentina 408161453 *When used with an EU24 unit, a 1151 type power supply unit must be used to power the phone. IP500/IP500 V2 Installation Page 305 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 306 Office. The 5601+ is the RoHS compliant version that has replaced the previous 5601 IP model but is otherwise the same. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 307 RoHS compliant version that has replaced the previous 5602SW model but is otherwise the same. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 308 9.11.40 5610 This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source. · The availability of VCM (Voice Compression Module) channels is necessary to support IP telephony. For IP Office 6.0+, these phones require an...
Page 309 System Components: Phones 9.11.41 5620 This phone is similar in physical appearance and functions to the 4620SW. It is no longer available from Avaya, having been replaced by the 5621. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 310 This phone is similar in physical appearance and functions to the 4621SW. This phone requires a separate power supply, using either a Avaya 1151D1 or 1151D2 power supply unit and power cord or a 802.3af Power over Ethernet (PoE) source.
Page 311 The phones provide 4 physical buttons with red and green LEDs. These can be used for up to 12 programmable features. Variant SAP Code 9504 Telephone Charcoal Grey 700500206 BM12 Button Module Charcoal Grey 700480643 IP500/IP500 V2 Installation Page 311 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 312 The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features (using 12 buttons) per module. Variant SAP Code 9508 Telephone Charcoal Grey 700500207 BM12 Button Module Charcoal Grey 700480643 IP500/IP500 V2 Installation Page 312 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 313 Attaching button modules may change the phones PoE class and may require a separate power supply. If not being powered by PoE, these telephones do not support the former 1151 and 1152 series of Avaya single phone power supply units. Instead an Avaya Single Port PoE injector (SPPOE-1A) should be used.
Page 314: 9611G
Attaching button modules may change the phones PoE class and may require a separate power supply. If not being powered by PoE, these telephones do not support the former 1151 and 1152 series of Avaya single phone power supply units. Instead an Avaya Single Port PoE injector (SPPOE-1A) should be used.
Page 315: 9620L, 9620C
· For IP Office Release 6.1, these phones are supported running SIP software. When that is the case, the IP Office or IP Office Manager should not be used as the file server for the phone. Avaya SIP phones require an Avaya IP Endpoints license.
Page 316 Replacement Handset 700416548 Amplified Speech Handset 700446370 Replacement Handset Cord (9 feet) 700383318 Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 IP500/IP500 V2 Installation Page 316 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 317: 9621G
IP Office features. In addition the phone supports a home screen on which the user can add up to 8 icons for programmable functions in addition to those icons present through installation configuration. These phones do not support any button modules. IP500/IP500 V2 Installation Page 317 IP Office 8.0...
Page 318: 9630G
· For IP Office Release 6.1, these phones are supported running SIP software. When that is the case, the IP Office or IP Office Manager should not be used as the file server for the phone. Avaya SIP phones require an Avaya IP Endpoints license.
Page 319 System Components: Phones Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 IP500/IP500 V2 Installation Page 319 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 320: 9640, 9640G
· For IP Office Release 6.1, these phones are supported running SIP software. When that is the case, the IP Office or IP Office Manager should not be used as the file server for the phone. Avaya SIP phones require an Avaya IP Endpoints license.
Page 321 Bluetooth Adapter – 700383789 Replacement Handset 700416548 Amplified Speech Handset 700446370 Replacement Handset Cord (9 feet) 700383318 Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 IP500/IP500 V2 Installation Page 321 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 322: 9641G
Attaching button modules may change the phones PoE class and may require a separate power supply. If not being powered by PoE, these telephones do not support the former 1151 and 1152 series of Avaya single phone power supply units. Instead an Avaya Single Port PoE injector (SPPOE-1A) should be used.
Page 323: 9650, 9650C
· For IP Office Release 6.1, these phones are supported running SIP software. When that is the case, the IP Office or IP Office Manager should not be used as the file server for the phone. Avaya SIP phones require an Avaya IP Endpoints license.
Page 324 Replacement Handset Cord (25 feet) 700383821 Replacement Line Cord 700383326 IP500/IP500 V2 Installation Page 324 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 325: Audio Conferencing Unit
9.11.53 Audio Conferencing Unit Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 326: Etr 6, Etr 6D
North American locale. They are not supported on systems which have their companding mode set to A-Law. Both 'Refresh' and 'Euro Style' variants of the phones are supported. An additional analog device using the same extension number can be connected via the ETR phone's AUX socket. IP500/IP500 V2 Installation Page 326 IP Office 8.0...
Page 327: Etr 18, Etr 18D
North American locale. They are not supported on systems which have their companding mode set to A-Law. Both 'Refresh' and 'Euro Style' variants of the phones are supported. An additional analog device using the same extension number can be connected via the ETR phone's AUX socket. IP500/IP500 V2 Installation Page 327 IP Office 8.0...
Page 328: Etr 34D
ETR phone's AUX socket. A maximum of 4 ETR 34D phones are supported on a system with a maximum of 2 on any individual ETR6 base card. IP500/IP500 V2 Installation Page 328 IP Office 8.0...
Page 329: M7100
9.11.57 M7100 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 330: M7208
9.11.59 M7208 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 331: M7310
9.11.61 M7310 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 332: M7324
9.11.63 M7324 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 333: T7000
9.11.65 T7000 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 334: T7208
9.11.67 T7208 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 335: T7316
9.11.68 T7316 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 336: T7316E
9.11.69 T7316E Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 337: T7406, T7406E
9.11.70 T7406, T7406e Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 338: T3 Classic
700380355 T3 IP Power Supply Unit 700414766 AEI/Headset Link for T3 IP 700414774 Power Supply for T3 IP DSS 700414790 Headset Link for T3 UPN 700380363 IP500/IP500 V2 Installation Page 338 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 339: T3 Comfort
700380355 T3 IP Power Supply Unit 700414766 AEI/Headset Link for T3 IP 700414774 Power Supply for T3 IP DSS 700414790 Headset Link for T3 UPN 700380363 IP500/IP500 V2 Installation Page 339 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 340: T3 Compact
700380355 T3 IP Power Supply Unit 700414766 AEI/Headset Link for T3 IP 700414774 Power Supply for T3 IP DSS 700414790 Headset Link for T3 UPN 700380363 IP500/IP500 V2 Installation Page 340 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 341: Phone Add-Ons
: +24 (Max 1 per phone, 2 per expansion module or control unit, 21 per system.) · Add-on for 6416D and 6424D phones. Provides an additional 24 programmable buttons. Connects direct to phone. IP500/IP500 V2 Installation Page 341 IP Office 8.0...
Page 342: Rim
1151D2 Power Supply with battery backup. With CAT5 cable. 700434905 1151D1/1151D2 Power Cord 405362641 Europe 407786623 Australia/New Zealand 407786631 India 407790991 United Kingdom 407786599 Argentina 408161453 IP500/IP500 V2 Installation Page 342 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 343 A maximum of 8 x 4450 units total are supported on the whole IP Office system. For additional limitations see Phone Add-Ons This phone is not supported on the IP500 DS8 Extension Card. For the IP500 it will work on external Digital Station Expansion Modules. 4450...
Page 344: Bm32
Paper Labels 1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (8.5" x 11") 700415656 1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (A4) 700434236 IP500/IP500 V2 Installation Page 344 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 345: Dbm32
· For installations in which the 1416 is used without the 1151 PSU and DBM32, campus connections are acceptable: the 1416 can be located in a separate building in these cases. · This restriction applies to Australian installations only. IP500/IP500 V2 Installation Page 345 IP Office 8.0...
Page 346: Eu24
1151D2 Power Supply with battery backup. With CAT5 cable. 700434905 1151D1/1151D2 Power Cord 405362641 Europe 407786623 Australia/New Zealand 407786631 India 407790991 United Kingdom 407786599 Argentina 408161453 IP500/IP500 V2 Installation Page 346 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 347: Eu24Bl
1151D2 Power Supply with battery backup. With CAT5 cable. 700434905 1151D1/1151D2 Power Cord 405362641 Europe 407786623 Australia/New Zealand 407786631 India 407790991 United Kingdom 407786599 Argentina 408161453 IP500/IP500 V2 Installation Page 347 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 348: Klm Module
Office Essential Edition, up to 2 modules can be attached to each phone. For IP Office Basic Edition - PARTNER® Mode,IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick Mode only 1 module can be attached to each phone. Each module requires its own power supply unit. IP500/IP500 V2 Installation Page 348 IP Office 8.0...
Page 349: Smb24
· The Class requirement of PoE powered phones may be increased if the phone is used with additional equipment such as a button module. Variant SAP Code SMB24 Button Module Charcoal Grey 700462518 SMB24 without faceplate – 700462526 SMB24 Replacement Stand Silver 700416571 IP500/IP500 V2 Installation Page 349 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 350: T3 Dss
None. IP Office release 3.1+. Programmable Buttons Item Colour SAP Code T3 DSS Unit Black 700380322 White 700380330 T3 DSS Expansion Unit Black 700380348 White 700380355 IP500/IP500 V2 Installation Page 350 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 351: T7316E Kem
4 modules are used with a phone. For IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick Mode, only 4 modules can be added per phone. IP500/IP500 V2 Installation Page 351 IP Office 8.0...
Page 352: Xm24
Connects to the XM24 port on the base of 6416 and 6424 phones. Requires the phone to have a separate power supply using an Avaya 1151D1 or 1151D2 power supply unit and a power outlet socket are required. For additional limitations...
Page 353: Ancilliary Systems
Avaya 4100 Series and 7400 Series phones are supported using a Digital Mobility Solution (DMS). This is a DECT system that can be used to support up to 64 handsets. The DMS connects to the IP500 system using a TCM port for each handset.
Page 354: Dect R4
9.13.2 DECT R4 Avaya 3720, 3725, 3740 and 3749 phones connect to the DECT base stations in a DECT R4 system. They then connect to the IP Office via the IP network. Avaya 3701 and 3711 phones are also supported but only as GAP compatible devices.
Page 355: Applications
Configuration access is done using a Windows installation of the Voicemail Pro client software. An installation package for the Voicemail Pro client is included on the IP Office Application Server server. For Voicemail Pro server running on the IP500/IP500 V2, the following Voicemail Pro features are not supported: · VB Scripting ·...
Page 356 · Access to additional ports is as per the IP Office applications selected during installation. IP500/IP500 V2 Installation Page 356 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 357: Contactstore
· *2: Also allow 7.2MB per hour for recordings in the Contact Store disk partition. · Recordings and data are stored in PostgresSQL database. This is created during installation of the ContactStore software. Ports Component Location - %ProgramFiles%\Avaya\IP Office\ Ports Contact Store Witness\tomcat5024\bin\tomcat5.exe TCP 8888.
Page 358: Customer Call Reporter
· Internet Explorer 7. · Internet Explorer 8. · Windows 7 support is only on · Mozilla Firefox 3.0. Professional, Enterprise and Ultimate versions. · Safari 3.2. IP500/IP500 V2 Installation Page 358 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 359: Manager
Manager user can view and alter. Manager is also used to upgrade the software files used by an IP Office system. When running is also acts as a TFTP server from which some Avaya phones can request new software.
Page 360: Monitor
Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues.
Page 361: One-X Portal For Ip Office
· Internet Explorer 7. · Internet Explorer 8. · Windows 7 support is only on · Mozilla Firefox 3.0. Professional, Enterprise and Ultimate · Safari 3.2. versions. IP500/IP500 V2 Installation Page 361 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 362: Phone Manager
9.14.7 Phone Manager Phone Manager is an application that allows the user to control and monitor their own phone through their PC. For Avaya phones that support handsfree operation, Phone Manager can be used to make and answer calls. During usage, the Phone Manager records details of calls made, answered and missed.
Page 363 · During operation, the number of Phone Manager license keys available and the number unused can be checked. Run Phone Manager and select Help | About. Holding down the Ctrl and Shift keys, click on the software version number. IP500/IP500 V2 Installation Page 363 IP Office 8.0...
Page 364: Softconsole
Windows 7 · Vista support is only on Business, Enterprise and Ultimate versions. · Windows 7 support is only on Professional, Enterprise and Ultimate versions. Ports Component Location - %ProgramFiles%\Avaya\IP Office\ Ports SoftConsole SoftConsole\SoftConsole.exe UDP 50799. UDP 50796. Licenses License...
Page 365: Softphone
The IP Office Video SoftPhone application is the preferred SIP softphone application for use with IP Office systems. It includes IP Office specific features not available in other non-Avaya SIP softphone applications. For IP Office Release 8.0+, the IP Office Video SoftPhone is available as a Mac PC application in addition to the existing Windows PC application.
Page 366: System Status Application (Ssa)
Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office's security settings. · For IP500 V2 systems, SSA is pre-installed on the system's Avaya SD memory card and can be run by browsing to the IP Office system's IP address.
Page 367: Tapi
- Celeron Celeron 3 800Mhz XP Professional - AMD Athlon B 65-0MHz Vista Windows 7 Ports Component Location - %ProgramFiles%\Avaya\IP Office\ Ports TAPI2 TAPI\tspi2w.tsp UDP 50797. IP500/IP500 V2 Installation Page 367 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 368: Voicemail Pro
This application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections (IP500 = 40 (IP Office 5.0+) or 30 (pre-IP Office 5.0), IP500 V2 = 40). The operation of Voicemail Pro can be customized to provide special services. .
Page 369 50791 Used to receive connections from Voicemail Pro client. Note that additional ports may be used for connection to services such as 3rd party database or Microsoft Exchange. IP500/IP500 V2 Installation Page 369 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 370: Single Windows Server Support
· When used in a virtual server configuration, Customer Call Reporter and one-X Portal each require a 2GB RAM virtual machine. Voicemail Pro and ContactStore each require a 1GB RAM virtual machine. IP500/IP500 V2 Installation Page 370 IP Office 8.0...
Page 371: Ip Office Ports
2127 (UDP) PC Wallboard to CCC Wallboard Server. 3478 Port used for STUN requests from the IP Office to the SIP provider. 5005 RTCPMon RTCP Monitoring information from Avaya H323 phones. 5060 UDP/ SIP Line Signalling TCP* 8080 HTTP Browser access to the Delta Server application.
Page 372 " TLS Secure. · CDR/SMDR from the IP Office is sent to the port number and IP address defined during configuration and using either TCP or UDP as selected. IP500/IP500 V2 Installation Page 372 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 373 · 58 - ICMP for IPv6 [IPv6-ICMP] · 111 - IPX in IP[IPX-In-IP] · 115 - Layer Two Tunneling Protocol [L2TP] · 121 - Simple Message Protocol [SMP] IP500/IP500 V2 Installation Page 373 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 374: Operating System Summary
For IP Office Release 8.0, all applications supported on Windows server operating systems are supported while running on the following virtual servers: · VMWare. · Microsoft Virtual Server. · Microsoft Server Hyper-V. Browser Application Support The following applications are accessed using web browsers. The table below details the browsers tested by Avaya. Application Windows Internet Firefox Opera...
Page 375: Physical Ports
Used for control unit maintenance under Avaya guidance. On expansion modules not used. · Emergency power failure ports found on the ETR6 base card. · Only supported on IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Modes. EXPANSION ·...
Page 376: Cables
However this is not recommended or supported as the connection lock is not truly positive and may become disconnected. An RJ45-to-RJ11 cable is available for these connections. IP500/IP500 V2 Installation Page 376 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 377 System Components: Physical Ports Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable Description SAP Code...
Page 378: Analog Port
9.16.2 ANALOG Port These ports are analog trunk ports. The IP400 ATM4 analog trunk cards and IP500 analog trunk cards only support loop- start trunks. The ATM16 Analog Trunk module supports both loop-start and ground-start trunks, switchable within the IP Office configuration.
Page 379: Bri Port (So)
The BRI ports found on the front of the So8 module are BRI So interface ports for connect to ISDN terminal devices. For IP Office 4.2+, IP500 BRI trunk daughter cards can be switched from To to So mode. IP400 BRI trunk cards can only...
Page 380: Bri Port (To)
· SAP Code: 700213440. · Standard Length: 3m/9'10". · Maximum Length: 5m/16'5''. · Though not used pins 7 and 8 are through connected for ease of construction. IP500/IP500 V2 Installation Page 380 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 381: Dc I/P Port
This cable is not suitable for connection from an Avaya 1151D1/B2 power supply unit to a DS phone with a 4450, EU24 or XM24 add-on module. In those cases the cables supplied with the power supply unit and the add-on module should be used.
Page 382: Ef Port
These ports are found on the ETR6 base card. They are analog trunk ports that are only useable when the card is fitted with an IP500 ATM4 trunk daughter card. When in power fail, the EF ports are connected to trunk port 12.
Page 383: Etr Port
System Components: Physical Ports 9.16.10 ETR Port ETR (Enhanced Tip and Ring) ports are provided by the ETR6 base card. They can be used for the connection of DTMF analog phone devices and Avaya ETR phones. IP500/IP500 V2 Installation Page 383 IP Office 8.0...
Page 384: Expansion Port
· When connecting to expansion ports on an IP500 4-Port Expansion card, a yellow 2 meter (6'6") expansion interconnect cable can be used in place of the standard blue cable. 4 Yellow cables are supplied with the IP500 4-Port Expansion card.
Page 385: Lan Port
These ports are found on IP Office control units. They are used for connection to IP LANs and IP devices. All IP Office LAN ports are 10/100Mbps auto-sensing. Operation varies as follows: · IP Office 500 / IP500 V2 The ports are full-duplex 10/100Mbps auto-sensing, MDI crossover ports. They form a managed layer 3 Ethernet switch.
Page 386: Pf Port
Pin 6 is internally connected to pin 5 via a ringer capacitor. Not used. Not used. · Minimum Wire Size: AWG 26. · Maximum Cable Length: · AWG26: 500m / 1640'. · AWG24, AWG22: 1000m / 3280'. IP500/IP500 V2 Installation Page 386 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 387: Phone (Pot) Port
· Off-Hook Current: 25mA. · Ring Voltage: · IP500 Control Unit and IP400 Phone Modules: 40V rms · IP500 V2 Control Unit, IP500 Phone Modules and IP400 Phone V2 Modules: 49V rms. · Minimum Wire Size: AWG 26. · Maximum Cable Length: ·...
Page 388 Not used. – · SAP Code: T700047871. IP500/IP500 V2 Installation Page 388 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 389: Pri Port
White/Brown – Brown/White · Supply: PRI trunks cards are not supplied with these cables. · Cable Color: Red. · SAP Code: 700213440. · Standard Length: 3m/9'10". IP500/IP500 V2 Installation Page 389 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 390: Tcm Port (Rj21)
These ports are found on IP500 Digital Station 16A/30A external expansion modules. These are supported by IP500 V2 systems running IP Office Release 7.0 and higher. They are used for supported M-Series and T-Series digital stations. They are also used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution system.
Page 391: Licences
IP Office system. The serial number is printed on the feature key dongle and prefixed with SN (IP500) or FK (IP500 V2). It can also be viewed in the system configuration using IP Office Manager.
Page 392: System Edition Licenses
However, each system supporting a Voicemail Pro server still requires its own Preferred Edition license for Voicemail Pro operation. 2. For a IP500 V2 system fitted with an C110 Unified Communications Module, the presence of the card acts as an automatic Preferred Edition license.
Page 393: Upgrade Licenses
· Pre-IP Office Release 8.0(46) For 90 days from its first call, a new IP500 V2 control unit can run any IP Office Release supported on a IP500 V2 system without requiring an upgrade license. The highest level run is written into the control unit's memory (not the SD card) and becomes a permanent entitlement for that control unit.
Page 394: Trunk Licensing
· These licenses are used to enable additional B-channels above the basic 8 on an IP500 PRI-U card. The IP500 PRI-U card supports E1, T1 and E1-R2 PRI modes. The IP Office system supports 8 unlicensed B-channels on each IP500 PRI-U port fitted.
Page 395: Telephone/Endpoint Licenses
IPO LIC R6 AV IP ENDPOINT 5 TRIAL - 229449. · · The system will automatically license 12 Avaya IP phones for each IP500 VCM 32 or VCM 64 card installed in the system without requiring additional licenses to be added to the configuration.
Page 396: User Licenses
Portal for IP500/ IP500 V2 (no telecommuter features) and UMS Web Services. If no Office Worker Profile licenses are present, existing legacy Phone Manager Pro (per seat) licenses can be used to enable users for the Office Worker profile.
Page 397 · For IP Office Release 7.0+, instances of this license are only consumed when the user is using the IP Office SoftConsole application. If the user hot desks to another IP Office system in an SCN, that system requires an available license in its configuration. IP500/IP500 V2 Installation Page 397 IP Office 8.0...
Page 398 Legacy User Licenses The following licenses are no longer available from Avaya but are still supported for systems upgraded to IP Office 6.0 · Mobility Features These legacy licenses were used to enable mobility features, for example mobile twinning or mobile call control, for users set to the Basic User profile.
Page 399: Voicemail Pro Licenses
However, each system supporting a Voicemail Pro server still requires its own Preferred Edition license for Voicemail Pro operation. 2. For a IP500 V2 system fitted with an C110 Unified Communications Module, the presence of the card acts as an automatic Preferred Edition license.
Page 400 IPO LIC AVAYA TTS RFA 1 - 182299. This legacy license enables the use of text to speech facilities using Avaya supplied TTS software with Voicemail Pro running on a Windows server. One license per simultaneous instance of TTS usage. For IP Office Release 6 and higher this license is no longer used for user email reading.
Page 401 IP400 VB SCRIPTING LIC RFA - 182300. This legacy license enables Visual Basic Script support with Voicemail Pro. For IP Office Release 6 this is also enabled by the Advanced Edition license. IP500/IP500 V2 Installation Page 401 IP Office 8.0...
Page 402: Customer Call Reporter Licenses
However, each system supporting a Voicemail Pro server still requires its own Preferred Edition license for Voicemail Pro operation. 2. For a IP500 V2 system fitted with an C110 Unified Communications Module, the presence of the card acts as an automatic Preferred Edition license.
Page 403: Issue 25I (03 January
1 supervisor account and 1 wallboard account. Multiple license can be added for up to 30 supervisors/ wallboards. IPO LIC R6 CUSTMR SVC SPV 1 - 229442. · IPO LIC R6 CUSTMR SVC SPV 1 TRIAL - 229443. · IP500/IP500 V2 Installation Page 403 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 404 CCC Server - Enables 1 supervisor, 1 wallboard and 5 agents. · CCC Supervisors - Enables the equivalent number of supervisors and wallboards. · CCC Agents - Enables the equivalent number of agents. · IP500/IP500 V2 Installation Page 404 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 405: Trial Licenses
IPO LIC IP500 VCE NTWK ADD 4 TRIAL - 205823. · CTI Link Pro : IPO LIC CTI RFA TRIAL - 263128. · *All new IP500 V2 systems are supplied with the indicated trial licenses. IP500/IP500 V2 Installation Page 405 IP Office 8.0...
Page 406: Other Licenses
TAPI WAV calls use system data channels taken from the same pools as used for voicemail ports. The maximum number of simultaneous TAPI WAV user calls and voicemail users is determined by the IP Office control unit type; IP500 = 40, IP500 V2 =40. 9.18 TAA Those items labeled as TAA as compliant with the requirements of the Trade Agreements Act which is a pre-requisite for federal purchases in the United States of America.
Page 407: Safety Statements
Chapter 10. Safety Statements IP500/IP500 V2 Installation Page 407 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 408: Lithium Batteries
10.1 Lithium Batteries A lithium battery is fitted to the real time clock on IP Office IP400 control unit motherboards and the IP500 control unit motherboard. .
Page 409: Trunk Interface Modules
Rest of World Product Quad PRI E1/E1R2 PRI T1 ATM4 Single Dual Single Dual IP500 V2 IP500 Notes · E1R2 trunks are only supported in CALA and Korea. IP500/IP500 V2 Installation Page 409 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 410: Further Information And Product Updates
· Address: 8744 Lucent Blvd., Highlands Ranch, Colorado, 80129 USA · URL: http://support.avaya.com If you need assistance when installing, programming, or using your system, call the Helpline or your Avaya representative. Consultation charges may apply. · Outside the USA If you need assistance when installing, programming, or using your system, contact your Avaya representative.
Page 411: Emc Directive
Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment." EMC Caution for China IP500/IP500 V2 Installation Page 411 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 412: Regulatory Instructions For Use
The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.'' IP500/IP500 V2 Installation Page 412 IP Office 8.0...
Page 413: China
Safety Statements: Regulatory Instructions for Use 10.7.3 China IP500/IP500 V2 Installation Page 413 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 414: European Union
Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. IP500/IP500 V2 Installation Page 414 IP Office 8.0...
Page 415: Fcc Notification
If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 416 FCC Part 68 Supplier’s Declarations of Conformity Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.
Page 417: Compliance With Fcc Rules
3. To conform with the Receive Objective Loudness Rating at distances greater than 2.7km from the central office, on analog trunks a receive gain of 1.5dB must be set. IP500/IP500 V2 Installation Page 417 IP Office 8.0...
Page 419: Index
E1R2 PRI Analog Embedded Voicemail Memory 26, 247 Phone Barrier Boxes IP400 Voice Compression Modules Phone Region Availability 44, 265 IP500 Analog Phone Base Port 375, 378 IP500 Digital Station Base Trunk Card 25, 242 IP500 Legacy Card Carrier Application...
Page 420 27, 259 Web Sites IP400 Phone V2 Grounding Control Units 39 IP400 So8 27, 261 IP400 WAN3 H323 IP500 Analog Trunk 16 Phones 44, 265 IP500 BRI So8 Region Availability 44, 265 IP500 Digital Station 27, 232 Hazard Symbols 408...
Page 421 Removal 122, 154, 170 5601 Modem Card 26 5602IP Module 5602SW Polycom Video 5610SW Modules 5620 Trunk Interface 5621 Monitor Phone Manager Application Application Components Components IP500/IP500 V2 Installation Page 421 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 422 Cable Access Trunk Card 25, 242 Cable Clearance Small Office Edition Enviromental Wireless Card Space Smart card Feature Key 43 Wall Mounting SNMP 141 Restore Enabling IP500/IP500 V2 Installation Page 422 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 423 Wall Mounting Control Units 41 Wall Mounting Requirements 56 Port 25, 242, 375 Waterproof Phone 282 Web Sites 53 WiFi Phone 281, 282, 283, 284, 285 Wireless Phone 292 IP500/IP500 V2 Installation Page 423 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 425 IP500/IP500 V2 Installation Page 425 IP Office 8.0 15-601042 Issue 25i (03 January 2013)
Page 426 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

This manual is also suitable for:

Ip500 v2

Avaya IP500 Installation Manual

1 System Overview

2 Installation Requirements

3 Administration Software

4 IP500 V2 Installation

5 Initial Configuration Using IP Office Manager

6 Additional Processes

7 SD Card Management

8 IP500 Basic Installation

9 System Components

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Summary of Contents for Avaya IP500