Avaya IP Office 2410 User Manual
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Avaya IP Office 2410 User Manual

Avaya IP Office 2410 User Manual

Ip office 3.2
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IP Office 3.2
2410 and 5410 User Guide
[15-601076] Issue [4] (5 June 2006)

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Summary of Contents for Avaya IP Office 2410

  • Page 1 IP Office 3.2 2410 and 5410 User Guide [15-601076] Issue [4] (5 June 2006)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Function Keys .......................... 27 Overview of the Function Keys .......................27 Function Key Programming ........................27 Shorthand Programming Mode.......................29 Longhand Programming .........................30 Changing Function Key Labels.......................31 2410 and 5410 User Guide Page iii IP Office 3.2 [15-601076] Issue [4] (5 June 2006)
  • Page 4 2410 and 5410 User Guide System Features ........................32 Introduction ............................32 Making Calls............................32 Answering Calls............................33 Call Forwarding ............................33 Diverting Calls ............................34 Do Not Disturb............................34 Voicemail..............................35 Default Feature Codes ...........................36 Index............................37 2410 and 5410 User Guide Page iv IP Office 3.2...

  • Page 5: The Telephone

    This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.
  • Page 6 2410 and 5410 User Guide 1. Display, Call Appearance and Feature Buttons: Call Appearance keys allow you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be displayed. See Call Appearance Keys and Overview of the Function Keys.

  • Page 7: Call Appearance Keys

    Call Coverage Appearance Keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 2410 and 5410 User Guide Page 3 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 8: System Features

    2410 and 5410 User Guide System Features System Features can only be set against soft Function Keys by your system administrator. However, your system administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your system administrator.

  • Page 9: The Display

    Indicates that the displayed item is the currently selected item. Note  The items displayed by your IP phone may differ slightly from the items listed above. 2410 and 5410 User Guide Page 5 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 10: Basic Call Handling Features

    Note  To redirect an incoming call, press Drop to redirect the call to Forward on No Answer (if set) or voicemail (if available). 2410 and 5410 User Guide Page 6 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 11: Making A Call

    When the call is answered, either speak or pick up the handset and speak to the called party. Clearing a Call To clear an established call: Either:  Replace the handset, speakerphone or headset.  Press Drop. 2410 and 5410 User Guide Page 7 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 12: Headset Working

    2410 and 5410 User Guide Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone. To activate the headset and switch off the handset, press Headset.

  • Page 13: Speakerphone

    Key the first letter of the required name to jump to the page with a matching entry. The phone dials the number for you. 2410 and 5410 User Guide Page 9 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 14: Redial

    2410 and 5410 User Guide Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone will store up to ten of the last numbers dialed. Note  If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

  • Page 15: Hold

    ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first call.  To transfer a held call, see Transfer. 2410 and 5410 User Guide Page 11 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 16: Transfer

    2410 and 5410 User Guide Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number. To transfer the current call to another extension: 3. With a call in progress, press Transfer.

  • Page 17: Conference

     The lamp can also be set to flash when the phone is rung, irrespective of whether you have new messages waiting to be read. 2410 and 5410 User Guide Page 13 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 18: Using Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where, for external calls, a dialling prefix is required then that prefix must be part of the speed dial number. 2410 and 5410 User Guide Page 14 IP Office 3.2...

  • Page 19: Adding A New Speed Dial

    Pressing # once, enters a - (dash) or twice a # (hash). To enter more than one # or - Press to move the cursor right and then enter the character. 3. When the name is set as required, press Number. 2410 and 5410 User Guide Page 15 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 20: Dialling A Speed Dial Number

    2410 and 5410 User Guide 1. Enter the number required using the dialling keypad. For external numbers remember to enter any external dialling prefix required.  To enter a hyphen, press Hyphen. This does not affect the number dialed but may help make numbers more readable.

  • Page 21: Deleting A Speed Dial

    You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 2410 and 5410 User Guide Page 17 IP Office 3.2...

  • Page 22: Using The Call Log

    The name of the called or calling party is shown if available.  The number of the called or calling party is shown.  To display further pages of entries, press either 2410 and 5410 User Guide Page 18 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 23: Using The Call Log

    You can make calls directly from the call log. Whilst in the call log you can still make a call by going off- hook. To dial a new call, press Speaker. Similarly, you can still receive calls and handle them using the dial pad key functions. 2410 and 5410 User Guide Page 19 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 24: Setting Which Calls Are Logged

    2410 and 5410 User Guide Setting Which Calls are Logged Caution  If you change the call log settings, any call details already in the call log that no longer match the selection are deleted. To set which calls are logged: 1.

  • Page 25: Viewing The Call Log

    4. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial. 2410 and 5410 User Guide Page 21 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 26: Deleting A Call Log Entry

    2410 and 5410 User Guide Deleting a Call Log Entry To delete a Call Log Entry: 5. Press Log. If Log is not shown, press any 5. By default, Missed calls are displayed first. You can select from InAns or Outgo.

  • Page 27: Changing Options

    Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc, you will be automatically returned to the call handling screen when you receive a call. 2410 and 5410 User Guide Page 23 IP Office 3.2...

  • Page 28: Adjusting The Display Contrast

    2410 and 5410 User Guide Adjusting the Display Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the display contrast: 3. Press Exit to exit any other mode, then press any below the display.

  • Page 29: Using Self Test

    To return to the options menu without saving any changes, press Cancel.  To return to the call handling screen without saving any changes, press Exit. 2410 and 5410 User Guide Page 25 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 30: Automatic Gain Control (Agc)

    2410 and 5410 User Guide Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. To access Automatic Gain Control: 5. To exit any other mode, press Exit and then press any below the display.

  • Page 31: Function Keys

    Both Admin and Admin1 are allocated to your function keys by your system administrator and would appear on a menu screen that is similar to the following: 2410 and 5410 User Guide Page 27 IP Office 3.2...
  • Page 32 2410 and 5410 User Guide The two tables below list the user programmable features available from Admin and Admin1. For full details of how each function works see Display Key Features. Admin: The programmable functions available via an Admin key are:...

  • Page 33: Shorthand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep  To delete the existing function and forget the function just programmed, press Delet 2410 and 5410 User Guide Page 29 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 34: Longhand Programming

    2410 and 5410 User Guide Longhand Programming 2. Press Admin or Admin 1. See Display Key Programming. 2. To switch to longhand programming mode, press Expl? 2. Press Next until the required function required is shown, then press Selct 2. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal telephone keypad.

  • Page 35: Changing Function Key Labels

    1. When the new name is set as required, press Save. To return to the label options screen without saving the changes, press Cancel. 1. Select another button to re-label or press Done. 2410 and 5410 User Guide Page 31 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 36: 2410 And 5410 User Guide

    If you hear busy tone while dialling, then the call may be barred. Your system administrator can bar certain calls, such as those to premium rate numbers and international calls. 2410 and 5410 User Guide Page 32 IP Office 3.2...

  • Page 37: Answering Calls

     To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional On only. 2410 and 5410 User Guide Page 33 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

  • Page 38: Ip Office 3.2 [15-601076] Issue [4] (5 June

    2410 and 5410 User Guide Diverting Calls You can divert your calls to another extension. In the examples below, N is the extension to which you want your calls diverted. Note  If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

  • Page 39: Voicemail

    The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 2410 and 5410 User Guide Page 35 IP Office 3.2...

  • Page 40: Default Feature Codes

    2410 and 5410 User Guide Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

  • Page 41: Index

    ..........17 erasing transfer ..............12 all settings ............26 logged calls ............22 external calls ............32 voicemail ............35, 36 volume ..............26 follow me..............36 2410 and 5410 User Guide Page 37 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)
  • Page 42 All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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