Avaya 1400 Series User Manual
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Avaya 1400 Series User Manual

Avaya 1400 Series User Manual

Ip office essential edition
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IP Office Essential Edition
IP Office Essential Edition - PARTNER
Version 1400 Series Phone User
Guide
- Issue 5a - (25 October 2011)

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Summary of Contents for Avaya 1400 Series

  • Page 1 IP Office Essential Edition IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide - Issue 5a - (25 October 2011)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.

  • Page 3: Table Of Contents

    Contacts 5.1 Viewing Contacts Details ..............52 5.2 Make a Call from the Directory ..............53 IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 3 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 5: Introduction

    Chapter 1. Introduction IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 5 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 7: Programmable Buttons

    Introduction: 1. Introduction This guide covers the basic operation of Avaya 1400 Series phones on a IP Office Essential Edition - PARTNER Version phone system. Key System or PBX System The IP Office Essential Edition - PARTNER Version system can operate in either of two modes; key mode or PBX mode.

  • Page 8: 1403 Telephone

    Button Numbering Key System Mode Intercom Intercom PBX System Mode Call Call Call Appearance Appearance Appearance IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 8 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 9: 1408 Telephone

    The first three buttons are fixed as call appearance buttons. Key System Mode Intercom Intercom PBX System Mode Call Call Call Appearance Appearance Appearance IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 9 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 10: 1416 Telephone

    On the button modules, buttons are numbered from top down or bottom up depending on the system mode and then left to right. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 10 IP Office Essential Edition...

  • Page 11: Dialing Codes

    Call the available extensions in one of the hunt groups (1 to 6). Group Hunting – Page *77 <Hunt Group> Page the first available extension in one of the hunt groups (1 to IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 11 IP Office Essential Edition...

  • Page 12: Feature Codes

    Displays the core software level that the system is running. System IP Address Displays the IP address of the systems LAN port. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 12 IP Office Essential Edition...
  • Page 13 Dial the selected personal speed dial number. DND Exception 700 to Set a DND exception number. Numbers IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 13 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 15: Call Handling

    Chapter 2. Call Handling IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 15 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 16: Making Calls

    To Clear a Callback If you have a callback set, you can cancel it using the following process: 1. Press Feature #2. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 16 IP Office Essential Edition...

  • Page 17: Making External Calls

    4. You will hear the call progress. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button). IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 17 IP Office Essential Edition...

  • Page 18: Making Page Or Direct Calls

    4. When the name or number required is shown, press Call. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 18 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 19: Answering Calls

    1. You can answer the call, turning it into a normal call between just you and the caller. Press the Conference button. You can continue handsfree or pickup the handset. On the 1403 phone, you must pickup the handset. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 19...

  • Page 20: Call Pickup

    1. Press the Call Pickup programmed button for the specified extension number. You are connected to the call that was ringing the specified extension. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 20 IP Office Essential Edition...

  • Page 21: Speed Dialing

    2. Press FEATURE or # and dial the three digit system speed dial code between 600 and 699. 3. The stored number is dialed. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 21 IP Office Essential Edition...

  • Page 22: Personal Speed Dials

    CONFERENCE Stop dialing. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 22 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 23: Auto Dialing

    8. To remove the current setting press Clear. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 23 IP Office Essential Edition...

  • Page 24: Adjusting The Volume

    To mute the microphone press the Mute key. While mute is active, the button is lit. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 24 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 25: Holding Calls

    1. Press an Intercom or Call Appearance button and 6 followed by the extension number of the extension that parked the call. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 25 IP Office Essential Edition...

  • Page 26: Transferring Calls

    6. The current setting of the button will now be set to Voice Mailbox Transfer. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 26...

  • Page 27: Conferencing Calls

    3. The remaining parties on the conference can still talk to each other. When only one party remains on the call, the call is disconnected. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 27 IP Office Essential Edition...

  • Page 28: Using Handsfree

    The 1403 telephone has a speaker but no microphone. This allows it to hear page calls and hear the progress of a call when making a call. However, the handset must be used to speak on a call. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 28...

  • Page 29: Using A Headset

    You can use the privacy feature to stop people joining your current call. You can either assign the function to a programmable button or you can dial Feature 07 to turn privacy on or off. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 29...

  • Page 31: Other Features

    Chapter 3. Other Features IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 31 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 32: Absent Text Messages

    1. Press the absent text message button. 2. Press the button beneath the word Dactiv. 3. To complete the process press the absent text message button again. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 32 IP Office Essential Edition...

  • Page 33: Forwarding Calls

    8. The current setting of the button will now be set to Call Forward O <covered extension> D <destination extension>. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 33 IP Office Essential Edition...

  • Page 34: Call Coverage

    2. Dial the extension number of the covering extension. To Remove Call Coverage 1. Press FEATURE 20. 2. Dial your own extension number. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 34 IP Office Essential Edition - Issue 5a (25 October 2011)
  • Page 35 To Use a Call Coverage Button 1. Press the programmed button. When on, if programmed on a button with a light, the light will be on. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 35...

  • Page 36: Locking Your Extension

    · The first two extensions on the system can also assign the function Station Unlock to a button for use to unlock other extensions. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 36 IP Office Essential Edition...

  • Page 37: Account Codes

    6. The current setting of the button will now be set to Account Code Entry. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 37...

  • Page 38: Do Not Disturb

    · To add a new number start dialing or press Add. Dial the number and click Save. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 38...

  • Page 39: Using Voicemail

    Chapter 4. Using Voicemail IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 39 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 40: 4. Using Voicemail

    Visual Voice · Phone users (except 1403) can access their mailbox using a series of menus on the phone's display. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 40 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 41: Accessing Your Mailbox

    Once a new message has been listened to, it is marked as 'old' and is automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by pressing 5 while listening to the message. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 41...

  • Page 42: Listening To Your Messages

    Note however that if you are using voicemail email it will not send a new message email. 1. Press *06 while listening to the old or saved message. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 42 IP Office Essential Edition...

  • Page 43: Record Your Name

    7. Press 1 to listen to your new name recording. After you have listened you can: · Press 3 to save the new recording. · Press 2 to record the new name again. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 43 IP Office Essential Edition...

  • Page 44: Changing Your Access Code

    4. When you are asked to enter your new access code, press #. 5. When you are asked to re-enter your access code, press #. Your access code will have been removed. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 44...

  • Page 45: Changing Your Greeting

    Note that once this option is selected, the greeting cannot be changed back to a normal greeting except by recording a new greeting. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 45...

  • Page 46: Voicemail Coverage On/Off

    4. The current setting of the button will now be set to VMS Cover. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 46...

  • Page 47: Forwarding A Message

    1. While you listen to a message, press **. If a caller ID was received when the message was left, a call will be placed to that number. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 47...

  • Page 48: Voicemail Email

    1. Log into your mailbox. 2. Press *03. You hear a confirmation message to tell you that the option is now turned off. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 48 IP Office Essential Edition...

  • Page 49: Outcalling

    Log in to your mailbox 2. Press *07 to access your outcalling settings. 3. Press 6 to switch outcalling off. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 49 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 50: Visual Voice

    If pressed when you have a call is connected, the MESSAGE button allows entry of an extension number for direct to voicemail transfer of the connected call. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 50...

  • Page 51: Contacts

    Chapter 5. Contacts IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 51 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 52: Viewing Contacts Details

    Edit · Edit the name and number. Delete · Delete the name and number. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 52 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 53: Make A Call From The Directory

    · When the number has been entered as required, press the Save soft key. · To exit without making any changes, press the Cancel soft key. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 53...

  • Page 54: Adding A New Contact

    2. Locate the required entry. 3. Press the Details soft key. 4. Press the More soft key and then the Delete soft key. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 54 IP Office Essential Edition...

  • Page 55: Call Log

    Chapter 6. Call Log IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 55 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 56: Using The Call Log

    2. Press the Call soft key or OK to call the number displayed in the call record. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 56 IP Office Essential Edition...

  • Page 57: Viewing Call Details

    Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 57 IP Office Essential Edition...

  • Page 58: Deleting A Record

    6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 58...

  • Page 59: Button Programming

    Chapter 7. Button Programming IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 59 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 60: Programming A Button

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 60 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 61: Button Functions

    Recall This function allows you to send a recall or hook flash signal. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 61 IP Office Essential Edition - Issue 5a (25 October 2011)
  • Page 62 A Wake Up Service button can be assigned for the first extension on the system. Using this button, the extension user can set wake up calls within the next 24-hours period for any other extension. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 62 IP Office Essential Edition...

  • Page 63: Phone Settings

    Chapter 8. Phone Settings IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 63 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 64: Naming Your Extension

    Note that the name is case sensitive and must be unique. Non-English languages do not offer accented characters. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 64 IP Office Essential Edition...

  • Page 65: Visual Alerting

    · To leave the menu without making any changes press the Cancel soft key. 4. When completed, press the Done soft key. 5. Press the Exit soft key to exit the menus. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 65 IP Office Essential Edition...

  • Page 66: Ringer Volume

    5. To select the language currently displayed, press the Select soft key or OK. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 66 IP Office Essential Edition...

  • Page 67: Error Tones

    Change soft key to change the setting. 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 67 IP Office Essential Edition...

  • Page 68: The Admin Menu

    This option is only shown on the first two extensions in the system. It allows those extension users to create and edit system speed dials for use by all users. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 68...

  • Page 69: The A Menu

    MENU key is used to access a range of phone settings. These are mainly settings held by the phone, not the phone system. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 69 IP Office Essential Edition...
  • Page 70 IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 70 IP Office Essential Edition - Issue 5a (25 October 2011)

  • Page 71: A-Menu Auto Exit

    On/Off soft key to change the setting. 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 71 IP Office Essential Edition...

  • Page 73: Index

    Meeting until 32 Start Menu Contact Call log 54, 58 Contacts Edit 53, 54 Message Alert Notification 61 IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 73 IP Office Essential Edition - Issue 5a (25 October 2011)
  • Page 74 Coverage Transfer Volume 24 Wake Up Service 61 With Cust. until 32 With visitors until. 32 IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 74 IP Office Essential Edition - Issue 5a (25 October 2011)
  • Page 75 IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 75 IP Office Essential Edition - Issue 5a (25 October 2011)
  • Page 76 This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. © 2011 Avaya Inc. All rights reserved. IP Office Essential Edition - PARTNER Version 1400 Series Phone User Guide Page 76 IP Office Essential Edition...

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