On-Boarding - Avaya IP500 V2 Installation Manual

6. On-Boarding

On-boarding is a process through which you can register an IP500 V2 system for remote support and maintenance from
Avaya. The process of on-boarding is done using the IP Office Web Manager interface.
This section is a short summary of on-boarding. For full details on configure and administer SSL VPN services, see the
Avaya IP Office SSL VPN Solutions Guide. You can download the guide from http://support.avaya.com.
Summary Steps
1. Login to IP Office Web Manager
2. On-Board the System
This process has 3 main steps:
a. Obtain an Inventory File
From the system export a file that contains an inventory of the equipment within the system. This file is
required in order to register the system for support.
b. Register the System
Register the system on the Avaya Global Registration Tool website and upload the system's inventory file. Once
the system is registered, an on-boarding file is provided for the system. This file contains configuration settings
for the SSL VPN service link.
c. Upload an On-Boarding File
Upload the on-boarding file to the system. The information within the file is used to update the system's
configuration.
Configuration Changes Caused by On-Boarding
When an on-boarding file is uploaded to the IP500/IP500 V2 system, it can make a number of changes to the system
configuration. It is important to be aware of these potential changes and to ensure that they are not subsequently
overwritten or removed.
The changes are as follows. Those marked * are optional and depend on the settings included in the on-boarding file by
the service provider.
· SSL VPN Service
A new SSL VPN service is added to the Services section of the configuration.
· SNMP Alarms*
SNMP can be configured and two SNMP alarm traps added to the configuration. Note that this will overwrite any
existing SNMP settings if SNMP has already been configured.
· Short Codes*
Short codes can be added using the Set Hunt Group Night Service and Clear Hunt Group Night Service actions.
These can be used to enable and disable the SSL VPN service.
· IP Route*
A static IP route to the SSL VPN service can be added to the IP routes in the configuration.
· Security Certificate
A security certificate for the SSL VPN service is added to the system's security settings.
6.1 On-Boarding
1. Login to IP Office Web Manager.
a. Enter the systems IP address in the browser. Select IP Office Web Manager. Alternatively, enter https://
<IP_Address>:8443/WebMgmtEE/WebManagement.html.
b. Enter an administrator user name and password and click Login.
2. Select Tools | On-boarding. The On-boarding menu is displayed.
3. Click Get Inventory File to to download an inventory.xml file for the system. When you register the IP Office
system for remote support, the inventory file is required as part of the registration and is uploaded to the Avaya
Global Registration Tool (GRT) where the inventory data is populated in the Avaya Customer Support (ACS)
database.
· Are you using TAA series hardware?
Systems purchased under US Federal Acquisition Regulations (FAR) must comply with the requirements of the
Trade America Act (TAA). For various items of IP Office hardware there are TAA compatible variants. Select this
option if the IP Office system includes TAA hardware. This is usually indicated by TAA appearing on the label on
the back of the system control unit.
4. Click Register IP Office to register the system with the the Avaya Global Registration Tool (GRT) website.
Installing IP500/IP500 V2
IP Office 9.0 15-601042 Issue 28c (19 August 2013)
Page 118