Contactstore - Avaya IP500 V2 Installation Manual

10.14.2 ContactStore

Voicemail Pro can be used for manual and automatic call recording. Normally those recordings are placed into the
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mailbox specified for the user or hunt group whose call is being recorded and are then treated as normal messages.
Contact Store allows those recordings to be redirected into a database on the ContactStore PC. This allows recordings to
be archived and searched separately from user messages. User access to Contact Store is via web browser. This
application requires entry of a license into the IP Office configuration.
· For IP Office Release 6.0 and higher, the supported Windows version of ContactStore for IP Office is 7.8.
· For Linux based voicemail servers, Windows ContactStore is only supported for IP Office Release 8.1 Feature Pack 1
and higher.
· For IP Office Release 9.0 and higher, the Linux based Contact Recorder for IP Office application performs the same
functionality for Server Edition.
Details
DVD IP Office Release 9.0 User/Admin DVD Set (2) (700506051) (Disk 2)
License Advanced Edition or VMPro Recordings Administrators. See
PC Requirements
Minimum Server PC Requirements
RAM
Hard Disk Free Space
Processor:
- Pentium
- Celeron
- AMD
Additional Apps:
- Web Browser
· If run on the same PC as the Voicemail Pro, apart from meeting the requirements of Voicemail Pro:
· ContactStore must use a separate disk partition from Voicemail Pro.
· Minimum hard disk free space increases to 20GB* and Pentium processor to P4 2.8GHz minimum.
· *1: For all voicemail servers, also allow 1MB per minute for messages and greeting storage.
· *2: Also allow 7.2MB per hour for recordings in the Contact Store disk partition.
· Recordings and data are stored in PostgresSQL database. This is created during installation of the ContactStore
software.
Installing IP500/IP500 V2
IP Office 9.0
512MB
10GB*
P4 2.4GHz
Not tested.
Athlon XP 3000+, Athlon64
· Internet Explorer 8.
· Internet Explorer 9.
· Internet Explorer 10.
System Components: Applications
Voicemail Pro Licenses
Operating System Support
Server OS:
2003 Server
2008 R2 Server
2012 Server
Client OS:
XP Professional
Vista
Windows 7
Windows 8
15-601042 Issue 28c (19 August 2013)
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